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Customer reviews

Rating 4.6 out of 5 stars with 6211 reviews

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  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 6,211 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony does not disappoint

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these for some time now and I have no regrets. The best ANC I have had has been with these and the ambient is even as good. I have switched over to headphones from earphones because all of them have fallen out of my ear no matter what the design was. Only thing I do wish was that the touch controls were on both sides.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jandro, Great! We're pleased to hear that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones, chord or wireless. Good build quality and excellent sound, but slightly overpriced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigGreg,

      Thank you for the review and we're glad to hear that you like the sound and build quality of the headphones. Your feedback is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, really nice feel on head and ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CanonL, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise canceling

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound on the market you get what you pay for!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JacobB,

      Thanks for the awesome feedback! We're so pleased to hear you're enjoying the unparalleled sound quality of your XM5 headphones. It's great to hear that their performance is everything you expected and more.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nonsense filters and so much more.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was apprehensive about purchasing these. Since I have owned them now for a few months, I would say they're worth it. The sound is awesome and the noise cancellation is among the best I've used. The best thing is how nice they are at totally blocking out the boss's voice, girlfriend when she's angry, and just anything that you don't feel like listening to. Get em. The Bluetooth distance is crazy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyS, Excellent! We're thrilled to hear that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Stylish yet comfy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Great sound quality and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great choice pdm01! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good all around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good all round headphones long battery life good noise cancelling and great sound for bluetooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kadathis, Great! We're pleased to hear that you like the battery life, sound quality, and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    love 'em

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones I have ever bought. Crisp sound and great quality for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JCS26,

      We are thrilled that you’re enjoying the crisp sound and quality of your new WH-1000XM5 headphones! By using our Integrated Processor V1 and eight specialized microphones, we designed these to deliver the exceptional noise cancellation and detailed audio you're experiencing.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the sound quality and noise cancellation of these headphones and recommend them to all of my friends. Sony really outdid themselves on the XM5s, the 4's were great, but this pair is next level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DylanEn, Great! We're glad that you like the sound and noise canceling function, Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best headphones I’ve had !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the headphones are really good and worth your money!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbbeyL!
      Thank you for your feedback. It is fantastic to know you think the WH-1000XM5 headphones are worth it.

      Thank you for putting your trust in Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound bass! It is easier and lighter than the previous version with the same price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Billy, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    I won

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my partner loved them I was the best gift giver this holiday season

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Josebb,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH-1000XM5 headphones made such a wonderful gift for your partner. It’s truly rewarding to know our products can play a special role in creating memorable moments and joy during the holidays.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    these headphones are worth the $

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits comfortably over the ears, noise-canceling works really well and sound quality is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cooper, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    they do the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just like advertised. I put them on before games and on the way to games and it's wonderful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Grammy,

      Thank you for choosing Sony!

      We’re elated to hear that the WH-1000XM5 headphones are just as advertised and enhance your experience before and on the way to games. It’s rewarding to know they provide the comfort and performance you’re looking for during those moments.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Its good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound and how comfortable they sit on my ears. Wish i didn't have to download an app to use but very small inconvenience for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oscar, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10 would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a holiday splurge gift for my best friend and I cannot stress how much she truly loves them. The compatibility features worked well on both my iPhone and her Android without any issues and the noise cancellation on these is incredible!!! Definitely see what the hype is all about and after trying them out a few times, I would definitely buy these again for myself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christine, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I Resisted, but Relented

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If been through a number of Bose and Beats headsets and can't find a single thing negative to say about this headset aside from minor os quirks. Speak to chat should default to your latest selection. I get tired of turning that off. OTHERWISE? Stellar headset with amazing options, sound, and nc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bluehalo8604, We appreciate your feedback. We are happy that you like the noise cancelng feature, sound quality and other capabilities of your new Sony wireless noise canecling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Clear sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was clear and headphones are comfortable. Perfect for a long air plane ride

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick,

      That's good to hear! We're glad you like the sound quality and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with great sound quality that is customizable to your liking

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TinaC,

      Thank you for choosing Sony!

      We're thrilled to hear that you're enjoying the WH-1000XM5 headphones. Outstanding sound quality and customizable audio are at the heart of what we aim to deliver. With the Sony Sound Connect app, you can tailor the sound settings, including EQ and Adaptive Sound Control so you get the listening experience that fits your preferences.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an another brand of over ear headphones, with a Quality name around the same price…….. they didn’t match the Sony experience when it comes to audio. So I returned the another for the M5. Very satisfied and relieved after a 350 purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeanndarS, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin Sony_US