Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10187839
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Good speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very easy over the ear with a great base. The headset gives you exactly how the music is designed to be heard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfredO, Awesome! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding set of head phones! I highly reccomend for any office use and or exterior use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherK, thanks for posting this fantastic review.
We feel privileged to know that you are enjoying the exceptional quality of the WH1000XM5, both in the office and beyond! –and we love that you highly recommend them, we really appreciate it!
Thanks for choosing Sony!
Sincerely,
Jenn.
She loves her Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my daughter for Christmas! She is obsessed with them, they have basically become and accessory! Would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharM, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best for noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really a good pair of headphones with great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prashant, we are happy to know that you like the noise canceling feature of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Phenomenal Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Best headphones I have ever used in my life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NiklasC892, We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dreamed about this one for few years finally I bought it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UrjinbadamB,
Thanks for the wonderful review! We're so happy to hear you finally got the WH-1000XM5 headphones you've been dreaming about. We hope you're enjoying the listening experience—outstanding sound quality and top-tier noise cancellation!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and best noise cancellation head phones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prkr, We are thrilled to hear that your new Sony WH1000XM5 headphones are the best headphones for you. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones the quality is great , sound is nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseS, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Great sound and features!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable…Love one absolutely enjoys the sound and multiple features available.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sim1 We're glad that you like the comfort, sound, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love them!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, music sounds 100x better with them. If you can afford them go for it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
Thank you for such a great review and recommendation! We are very glad that you love the amazing sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Grwat Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ear phones! Highly recommend! Sound is great! No distortion!
I would recommend this to a friend Top Tier Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever purchased. App for personalization takes them over the top.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Anfernee,
Thank you for choosing Sony!
We're thrilled to hear that you're enjoying your WH-1000XM5 headphones and consider them the best you've ever owned! It's fantastic that the Sony Sound Connect App is elevating your listening experience with its tailored features, making it even more exceptional for you.
Best regards,
-Fred
- Pros mentioned:Sound quality
So good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bar none these are the ones to own. Second pair as I had to buy one for the wife
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice StevenL! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great overall headphones and amazing ANC but
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Xm5s are better in every way than xm4s but they only lack the folding capabilities which make them less travel friendly. Hope the xm6 takes care of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shadow,
Thanks for sharing your review and experience with the WH1000XM5. Your feedback about the design is greatly appreciated. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best noise canceling headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect noise canceling and great quality, best looking Sony headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PASAA, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Not worth it, Broke after 4 months of use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones in November 2025 and after only 4 months the hinge broke completely on its own while I was wearing them.No dropping, no impact, no misuse whatsoever. The plastic at the pivot joint just gave out and a large chunk broke off, making them completely unusable. Also, the difference in sound quality compared to the XM4 is practically imperceptible in everyday use. On top of that, the XM4 actually has better active noise cancellation. If you're considering these headphones, my recommendation is to go with the XM4 instead, they're more durable, have better ANC, and the price difference is not justified by any real improvement in the experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thanks for the review. We truly appreciate you sharing your honest thoughts with us.
We're so sorry to hear that your headphones broke. That sounds incredibly frustrating, especially since you’ve only had them for a few months. We also appreciate your feedback regarding the sound and noise canceling compared to the XM4. We take these comments seriously to help us make better products.
To help fix the broken hinge, we recommend contacting our parts supplier, Encompass. They can help you with a low-cost repair.
You can find more details at this link: https://www.sony.com/electronics/support/articles/00346233
Thanks for considering Sony and letting us know about this issue.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Love using these for the gym. Best sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduardoC, We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good bass
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has clear bass and the app makes it easy to adjust
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bluebird63003, Great! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Super hard.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has very good audio and perfect noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victoriano, Amazing! We're delighted to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones I use them every day and they feel amazing highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonP,
Thank you for the purchase! We're glad to hear that you love your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David