Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10210468
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is awesome. The sound could be better but with the app, you can get it to where you want it. My one complaint is the sides of the headphones are very sensitive. While I'm working out its constantly pausing or skipping my music. One thing I love though is it cancels out all gym noise. So for me that makes it worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamG,
We appreciate the positive feedback and we're glad to hear that you like the noise canceling of the headphones. We value your feedback. You can use the Sony Headphones Connect app to change the tap detection sensitivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is good and the sound is amazing. I would buy it again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AxelM,
That's great! We're glad to hear that you like the fit and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Comfort, Sound quality
Another great addition to the WH-1000XM family
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, sound is amazing, and the ANC works to perfection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vgnellam, Great! We're glad that you like the sound quality, comfort, and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
5 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most comfortable and best noise cancellation headphones available
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelT, we're glad you like the comfort and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
- Pros mentioned:Sound quality, Weight
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We Love it! Noise cancellation is great. The headset feels very light on your head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great for phone calls which is what I use them for. I have still not learned everything they can do and am thankful that the app is on my phone to help learn everything it does.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience, WesleyH!
We are delighted to hear that your WH-1000XM5 are performing great for your phone calls! Clear communication is a major focus for us.
It’s also wonderful that you are finding the companion app helpful for discovering all the advanced features the headphones have to offer. There’s certainly a lot of great functionality packed into them!
Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Fantastic noise canceling and extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wozzer, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Sound is amazing, definitely recommend to purchase.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headsets, sound really good and the battery life it's long
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LordM, We are happy that you like the sound quality and battery life of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought the m4 and didnt really use them as much since I was mostly a earbud guy but now I wanted to switch back into headphones since i gave my m4 to my sister who used them more and i love these these although the feel of these are more comfy the designs of the m4 still holds up better
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gamingmouse, Thanks for your feedback. We are glad that your new Sony WH1000XM5 headphones are the best headphones for you. Your continued support means so much to us. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
2nd pair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the sound. and the noise cancellation. all around great headphones. also total tech saved me, when my first ones broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KipS, we're glad you love the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great option for travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, missing the feature for air of the x4 but so far amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPSR! Thank you so much for your feedback! We are truly wonderful to know that you're enjoying the sound quality of the WH-1000XM5. We appreciate your thoughts and will take them into consideration as we continue to improve our products.
These headphones are designed with advanced noise-cancellation technology and exceptional battery life to enhance your listening experience.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Best noise cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noice cancelling, significantly better than my last Bose, which was not cheap. I already bought another for a relative, and another one when seeing how well it works on the airplane, will buy a bunch for his employees.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OccasionalBuyer We appreciate your feedback! We're also glad that you are enjoying your WH1000XM5. Thank you so much for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Perfect for Travel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable for travel. I used Bose before and I do not regret the change.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCCC, Awesome! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great anc headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great anc headphones, fast charging and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer,
That's very nice to hear! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Better than MX4's esp, in the Noise-Canceling.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes ! An obvious improvement in Noise Canceling especially in the treble and mids. I hear almost next to nothing except for a faint hint of voices in the higher frequencies, very faint though. These are better than the MX4's. Lighter, more pronounced sound quality, ... clarity. No more flippy flop folding cans. These are perfect... hope they last long. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterHugh, Thank you so much for your awesome review! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. -Carl
- Pros mentioned:Battery life, Sound quality
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice good sound and good battery good connectivity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeandedieuN, Amazing! we're so delighted to hear that you are enjoying the sound, battery life, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Noise Cancellation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Headphone Set Love The Noise Cancellation features and the audio quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, thank you so much for the 5-star review! We are immensely pleased to hear that the Sony - WH1000XM5 have been such an excellent option for you. With their industry-leading noise cancellation and magnificent sound engineered to perfection, these headphones are designed to elevate your listening experience, whether you're commuting, working, or simply unwinding with your favorite tracks. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Best regards, -Dominick
Dog ate my XM4, these are different but great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dog literally tore my old xm4's to bits, with the money I got for her, I got these. I missing the folding of the ear cups, I miss the more practical case. Outside of that these headphones are pricey, but worth every penny, they just rock.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCFB, We're glad that you like your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Feel and quality not upto the mark
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have a very cheap plastic touch to it. Dows not feel premium for the price point. Could have been better but the sound quality is something that makes up for it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello unbox2000,
Thank you for considering Sony products.
We sincerely appreciate your candid feedback regarding the WH-1000XM5 headphones. We’re sorry to hear that the material quality didn’t feel as premium as you expected for the price. This is not the standard we aim to deliver, and we take your concerns very seriously. We truly appreciate you pointing out both the areas where we can improve and the strengths in sound quality. Please rest assured that your feedback will be shared with our dedicated Sony team for a thorough review as we continue working to make our products even better.
Best regards,
-Fred