Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10562666
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Fantastic Headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone have fanstastic sound quality. I mostly use them for gym sessions and it does a gread job of blocking out everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Britt,
Thanks for sharing your experience with the WH-1000XM5 headphones! We're glad to hear that they deliver fantastic sound quality. It's great that they effectively block out distractions during your gym sessions.
The WH-1000XM5 offers an impressive battery life, with up to 30 hours of listening time. They feature a lightweight design and plush ear pads for long-lasting comfort during extended listening sessions.
Thank you for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Comfort
The effect of sony headphones is really powerful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My head is a little big, so it would be better if it could be stretched a little more, but it is very comfortable to wear, and the sound noise reduction function is really perfect. I have been watching this headset for a long time, and the discount on best buy made me get it. Thanks to this store
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NZinuo, Great! We're glad that you're enjoying new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, sound is excellent. Holds a great charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM5 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality and long-lasting batter life of the headphones. It sounds like we hit the mark with the WH-1000XM5! Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you for choosing Sony! -Jess
Overall Good, Meh Sound Stage
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great product, worth it when on sale just unfortunate sound stage where sounds behind and in front sound very similar especially when gaming, though the treble is very responsive so footsteps are very audible, bass is a little muffled but still good. Music sounds amazing. Unfortunate the application to enhance bass, med and treble only works for phones. 4/5 stars overall, 3.5/5 for games
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielB!
We are excited to hear you're enjoying your WH-1000XM5 headphones! It's great that you were able to get them on sale and that they're working so well for music.
However, we apologize that you're not completely satisfied with the sound stage for gaming with your headphones. We understand it can be frustrating when sounds in front and behind sound similar. We also appreciate your feedback on the bass and the app's functionality.
We do have a great Inzone H9 Gaming Headset that's specifically designed for gaming and spatial sound. We hope you'll give them a try!
Thank you for considering Sony products and for your feedback!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Happy buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great audio, very easy setup (iPhone) and comfortable even after hours of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drew, Amazing! We're very happy to hear you like the great sound quality, ease of setup, comfortable fit, and overall quality of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Sony 5000
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light weight and the sound is amazing must have
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Charger, We are happy that you like the amazing sound quality of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Awesome for planes rides or any rides in general. The noise cancellation is so good. Just like the airpods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YeseniaA, Thanks for the fantastic 5-star review! We are so happy to hear that you are enjoying the Sony - WH1000XM5 headphones! The Industry-leading noise cancellation is optimized for every environment that you encounter, seamlessly adapting to block out distractions so you can enjoy the magnificent sound. Thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Sound quality
Sony XM5 > Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! These are just the right headphones for University. Sony's traveling case is slim but very protective. The noise cancelation on these headphones isis out of this world!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherClod, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight with a heavy sound!! Great for traveling, especially by air.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB,
Fantastic! Thank you for the 5-star rating and we're happy to hear that you like the light weight design and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Worth a little adjustment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just excellent! You will need to adjust the equalization to your taste - out of the box it is muddy. Noise cancellation is just right and it is a little sensitive to talking (shutting playback). Again, still just excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Uranian,
Thank you for the purchase! We're happy to hear that you like the noise canceling and smart features of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Solid but too advanced.
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely good audio quality and noise cancellation, but the touch controls are far too sensitive. I dislike that they can so easily be activated.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback and for highlighting the excellent audio quality and noise cancellation of the WH-1000XM5, ChaseP. Regarding your concern about the touch controls being overly sensitive, we understand that accidental activation can be frustrating.
While there isn’t an option to directly adjust the sensitivity of the touch controls on the WH-1000XM5, there are some best practices that may help reduce unintended touches:
- Ensure that you are making swipe gestures perpendicular (forward/backward) or parallel (up/down) to the headband, as the angle and direction can impact how the touch sensor interprets your input. Using correct gesture alignment may help avoid accidental activations.
- Be mindful of how you wear the headphones, as the orientation and how snugly they fit can affect the response of the touch sensors.
- When setting the headphones down or adjusting them, try to avoid contact with the touch control panel to minimize unintended input.
We appreciate your input, as it helps us continually improve our products and user experience.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are reallh great excellent sound quality for normal ears, very lightweight and soft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Themanspiderman, Awesome! we are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Good hesdphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really good quality. The sound from them is very clean and fluid. Comfortable in almost every situation.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Alan! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones better noise cancellation than 4. I noticed a beeping sound when I first bought it during listening. All you have to do is change the toggle where it switches automatically. The headphones are trying to automatically adjust to ambient and noise canceling. I took that off now what ever I do im in controll of the sound And no beeping.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamestaylor1234, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound have to have one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. You got to get one. Seems to be built well. Ajustment to fit head size is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beng, Great! We're glad that you like the sound quality, built, size, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Got them for a plane trip and for once I didn’t hear the planes engine or anything else around me. Highly recommend. And they’re lightweight which I love too.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, GiGu!
We are absolutely thrilled to hear how much you love your WH-1000XM5 headphones! It is incredibly rewarding to know that the next-level noise cancellation completely eliminated the plane's engine noise and surrounding distractions during your trip—that is exactly what they are designed for.
We're also glad you appreciate the lightweight design, making them comfortable for long journeys. Thank you for your high recommendation and for choosing Sony!
Best regards, Gus, Sony Social Media Team
Love them!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love! These are by far my favorite. Only issue I would say is the sensitivity to the controls of them headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EileenR,
Thank you for choosing Sony!
We’re elated to hear that you love the WH1000XM5 headphones and that they’ve become your favorite. Your enthusiasm truly means a lot to us. We appreciate your feedback regarding the sensitivity of the controls and will share it with our team to help enhance future designs. It’s insights like yours that help us continue to improve and provide the best experience possible.
Best regards,
-Fred
- Pros mentioned:Comfort
Happy with the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones for the money. Comfortable and fit over the ear well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RachelH,
Great! We're glad that you are satisfied with your purchase and with the quality and comfort of your new Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On of the best ear phones. Sound is excellent and great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarlonJ, Great! We're thrilled to hear that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Sony headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that they come with an app that you can costumize how they work. I love how long they last on a single charge and how short amount of time they need to charge for me to use them again.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, AxellP! We're glad that you are impressed with the app, together with the battery performance of the headphones. Enjoy and thanks for choosing Sony. -Craig