Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality, Weight
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great traveling headphones, lightweight, compact and the noise-cancelling is top tier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanRene, Thank you for the 5-star rating! We're very pleased to hear you like the great noise cancellation, comfortable fit, and lightweight design of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Battery life
Best Headphones on the market!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the 2nd pair of Sony M5 I have purchased (1st pair was stolen) and they are the best headphones on the market. Before I bought them the 2nd time around I did hours of research trying to find others at a better price but I always came back to these headphones. Great fit, amazing battery life and so far no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DivinaC, Thank you for purchasing your 2nd pair of Sony WH1000XM5! We're glad you like the great fit, amazing battery life, and overall performance of these headphones. Thank you for your continued trust in Sony products! -Sam
- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound blocks out all sounds. Comfortable even when wear glasses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanyH, Amazing! We're glad that you like the sound quality and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Decent improvement
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can get loud when needed, cleanest set of Bluetooth headphones ive ever used. Decently long battery life!! Strong noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SassyPants, Great! We're glad that you are enjoying the sound quality, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Would recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great at noise cancelling. Good sound and sleek look.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregK, this is great! We're glad that you are enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Value for money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and build quality . Battery is going too good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DipakP, This is great! We're glad that you like the sound sound, build quality and battery life. Thank you for choosing Sony. Regards, Erin
- Pros mentioned:Sound quality
Great Noise Cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancellation! Def recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kari!
Thank you so much for sharing your feedback with us! We are truly wonderful to know how much you're enjoying the sound quality and noise cancellation feature on your WH-1000XM5 headphones.
Thank you for choosing Sony. We appreciate your recommendation!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
100% New Favorite over ear headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy on the ears and the sound cancellation is amazing overall excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jojo, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Over the Ear Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. the noise canceling is great and they make coworkers not come talk to you even if you're not listening to anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesS,
That's a win all around with the WH1000XM5! Great noise cancelling and built-in "do not disturb" signal. Enjoy the peace and quiet. Thanks for choosing Sony.
-Aldair
- Pros mentioned:Comfort, Sound quality
Great headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones. The sound is spot on and they are comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis, Great! We're thrilled to hear that you like the audio quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headphones I've ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Title says it all. Great sound, great noise cancellation, incredibly comfortable. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice OwenL! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd pair of headohones and imhave to say the noise cancelling has really improved in my opinion. They are also easier to stow away since the previous versions felt like they had tombe tangked and untangled respectively when taking them out and purting 5em back in the case. The design chane is a welcome one with the headband being more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bunnaz, Fantastic! We're thrilled to hear that you're enjoying the top notch noise cancelling feature, portability, and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Five star
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son‘s birthday and he loves them! Light weight, streamline and the sound is amazing! Definitely worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greatheadphones, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Battery life
Durable headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great overall headphones and I like how lightweight they are also the battery life is great. However I had some issues with talking to someone on the phone with them. I have people tell me they can’t hear me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Maliah,
Thank you for considering Sony products.
We appreciate your feedback and are glad to hear you enjoy the lightweight design and battery life of the WH-1000XM5. We sincerely apologize for the issues you’ve experienced with phone call audio and that others have difficulty hearing you.
We strongly recommend following the steps below to help resolve this:
1. Verify Audio Settings:
For Android Devices: During a call, tap the speaker or Bluetooth icon and select "WH-1000XM5 Hands-Free."
For iOS Devices: During a call, tap the audio icon and select "WH-1000XM5 Hands-Free."
For Computers: During a call, right-click the speaker icon on the taskbar, open sound settings, and select "Headset (WH-1000XM5 Hands-Free)" from the output dropdown list.
2. Firmware Update to Version 2.4.1:
Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
3. Reset the Headset:
This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
4. Initialize (Factory Reset):
Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
great headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great audio, noise cancelling works very well. long battery life too, definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisM, Awesome! We're glad that you like the audio, noise cancelling, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sounds awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have a very cool look to them and feel comfortable. The sound is top notch just as expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaribelR, we're glad you like the comfort and sound quality of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
I love these headphones
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and sound is excellent. Very sensitive to sweat tho.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User, We're glad that you like your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Sony headphones H5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best set of overear headphones comfortable easy to use awesome sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardP, Amazing! We're delighted to hear that you like the sound, ease of use, and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. High quality sound! Fit perfectly with no noise interruption.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ralphdallas, we're glad you like the sound quality and noise canceling feature of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great sounding headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way the these headphones fit and sound. Quality headphones. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Izr88,
Thank you for an amazing review and recommendation! We're so happy to hear that you love the exceptional sound quality and comfortable fit of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris