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Customer reviews

Rating 4.6 out of 5 stars with 6217 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 6,217 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality Sound and Noticeable ANC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pricey but good sound quality, comfort, noticeable noise reduction,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Duke, Amazing! We're happy to hear that you like the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise canceling ever ! I love to find a new space everywhere i go

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, AllisonL,

      Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound great noise canceling

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing and the noise canceling does a pretty good job. Doesn't block everything out but I don't think that technology exists yet. Using the noise canceling while listening to music makes me feel like I'm in a soundproof room within the office.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisH, Thank you for the awesome review! We're glad you like the amazing sound and exceptional noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much improved upgrade over my previous M3s. In choosing between the WH1000XM5s and Apple's AirPod Max, these were the clear winner.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertM, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. I would recommend them to anyone. Employees are knowledgeable with the product they are selling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesB, Thank you for the amazing review! We're delighted to hear that you had a great shopping experience and good to know that you find them awesome and would recommend them to others. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ANC is fantastic, great sound and pretty comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lastpolka, We're pleased to hear that you are enjoying the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    a life changer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lemme tell you. These are AMAZING! I’ve been coming from the lower end version of Sony headphones and these are night and day different! I was debating betweein the Airpod Max and the XM5s - this has an IP rating that Apple doesnt have which is well needed because my ears get damp and moisty a lot! Regardless, It’s super comfortable and amazing! Props to Sony for an amazing product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diaocean, amazing! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    :)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice great sound and noise canceling i would recommend everyone to get these tbh

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielF, thank you for sharing your positive feedback about the WH-1000XM5 headphones!

      It's great to hear that you find them to have excellent sound quality and effective noise cancellation. They truly stand out in the market for their superior audio performance and noise-canceling capabilities.

      Your recommendation is appreciated and could definitely help others in their decision-making process!

      Thank you for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Battery life, Weight

    Rated 4 out of 5 stars

    Battery life and weight

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that the battery lasts a long time and they feel light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaG, Awesome! We're glad that you like the light-weight design and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Superb noise cancelation

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones basically make a noisy room silent. The speaker wuality is good too. I would say when i turn the bass up very loud at all it makes a funny pop sound. I listen to a lot of metal so the kickdrum sounds funny. Other than that great headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rikku, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony-XM5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, very comfortable. Won’t regret purchasing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MoisesM, it brings us great joy to hear you're loving the incredible sound and all-day comfort of your new Sony WH-1000XM5 headphones! Their top-tier noise canceling really makes them ideal for all your on-the-go listening. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice sounds great can’t hear anything outside but price is high

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AuGie, Thank you so much for your review! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Much better than previous version

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic! The sound quality and mic quality are outstanding. Kind of bulky compared to the last generation. Wish the hand gestures were somewhat customizable. Pricy but worth it especially if your in an open office floorplan or frequent traveler

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisM, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    XM5's beat M&D headphones in almost every way.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these on a whim and I gotta say, I really liked them. I returned them because I also ordered at the same time a pair of M&D headphones at $600.00. Being a bit of a snob I kept the M&D headphones instead. I've regretted it ever since.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BorgasSchmorg, We appreciate your feedback. While we're glad that you like the hXM5, we regret to hear that the headphones had to be returned but we hope you'll consider getting these again in your future purchase. Thank you. Regards, Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet, rich sound. Comfortable to wear. Easy Bluetooth connectivity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fantastic, DougB! We are extremely pleased to hear you are satisfied with the amazing sound quality, fast & easy Bluetooth connectivity, and very comfortable fit design of the WH-1000XM5.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you for the 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, Great connectivity Battery live outstanding Best sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Julian, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good choice.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound great, work great!! i have had these for few years. They get thrown in my back pack, in my car, around my kids... pretty rugged.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Jose! We're glad you are enjoying your headphones. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Greatness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds is just great. Noise canceling is beyond words

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Papiloxs, thanks for the five-stars rating! We are beyond pleased to hear that you're enjoying the impressive sound quality of the WH1000XM5 and its industry-leading noise cancellation function! Thanks for choosing Sony! Sicerely, -Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost everything I was looking for, excellent noise canceling and volume 10 out of 10. Only thing I would like is more bass but that doesn't mean these are bad. I really like the feel of quality and hard shell case definitely a good product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DanielM,
      Perfect! We're glad that you are pleased with the sound quality, noise canceling feature and the hard carrying case. Your feedback is highly appreciated. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Sony headphone ever came out 100% I loved it! It better way better than the other brand right now must have headphone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gee650,

      You made the right choice with the Sony WH1000XM5! We're glad that you are enjoying the performance of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US