Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10563363
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Bomb-diggity!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT quality headphones. So comfortable. So versatile. They can pair to TWO devices simultaneously so I can have it paired to my phone and my tablet at the same time—be watching YouTube or listening to music and answer a call if it comes in. And it even interacts with that Siri chick (but you gotta make sure your device is unlocked
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AK510, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
As advertised but missing some big basic features
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the reviews to be a bit too thorough as if they are paid advertisements that only echo online reviews by compensated individuals. The absence of any quick start guide was frustrating since I didn't have great cell coverage at the time I unboxed the headphones. I didn't know about the controls on the side and the app does not offer any guide either. I am still left in a maze to navigate their website in and out of hyperlinks to figure out which button or surface space does what. For an extremely high price these headphones are less about quality sound and more about noise canceling. If you like great audio, these aren't the headphones for you as they muffle and distort the sound. In general, noise canceling does that so that isn't a complete surprise. An astonishing and ridiculous issue I have with these headphones is that you CANNOT USE THEM WHILE THEY CHARGE?! In this era of device demand, this is a shockingly ignorant choice on the part of Sony. I get it, they might think since wireless earbuds can't be used while charging then who needs to listen to their headphones while they charge? Or perhaps they prioritized a fast charge over listening. The problem with that comes when you quick charge devices over and over again for short periods of time ruining the battery performance. Sony is practically begging you to do that by discouraging you from being able to listen to them at the same time as fully charging them. Overall I appreciate being able to drown out a good amount of background noise but I am left questioning if that's really worth the $400 price tag. If you are looking for noise canceling, pick a pair of great sounding earbuds and skip the actual noise canceling feature, just purchase some flight line ear protection headphones for a much better comfort and outside noise control. You'll save yourself hundreds while having a much lighter pair of headphones that doesn't overheat your ears. Another disappointment of mine was the erroneous idea that connecting to two devices at the same time would mean I could actually listen to two inputs at the same time. Perhaps Bluetooth isn't there yet through no fault of Sony, but I also felt the advertising was misleading on this particular feature and the answer was buried in Bluetooth spec and tech sites and not disclosed on the Sony site. I like that my phone can interrupt my business meeting playing from my computer but I dislike that I cannot listen to ambient sound on Pandora while participating in a business meeting at the same time. Since the audio can't be independently adjusted in noise volume by your individually connected device, you are left with a ring tone set to the same volume as your YouTube video or conversely the YouTube video resumes as loudly as the call and that is mildly annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AverageListener, Thank you for sharing your experience and thoughts about the Sony WH-1000XM5 headphones. It is unfortunate to hear that you found the lack of a quick start guide frustrating and the controls not very intuitive.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
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Regards,
Carl
- Pros mentioned:Comfort, Sound quality
Worth it!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. I’ve had these for about a year and it still works perfectly. Amazing for the gym, doesn’t slip off and fast to dry. The noise cancellation is insane and doesn’t hurt my head after a while of using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience with the Sony wh1000xm5 headphones, RuthG! We're thrilled to hear that you find them to be the best headphones ever and that they have continued to perform perfectly even after a year of use.
We appreciate your kind words about their durability, especially at the gym, their secure fit, quick-drying capability, powerful noise cancellation, and overall comfort. Your feedback reinforces what we strive to achieve with our products – a combination of quality, innovation, and user-centric design.
If you have any additional comments or need further assistance, please feel free to reach out. We're here to help and ensure you continue to enjoy your listening experience. Thank you for choosing Sony!
Gus
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are simple to setup and really, really do offer amazing noise canceling. I get hours and hours of use between charges.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlfredW,
Thank you for choosing Sony!
We're honored to hear that you're enjoying your WH-1000XM5 headphones! It's fantastic to know that the setup was simple and that you're experiencing the amazing noise cancellation and long-lasting battery life. We're always working to create products that enhance your listening experience, and your feedback lets us know we're on the right track.
Best regards,
-Fred
- Pros mentioned:Sound quality
Elite, Best of the Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Work like a charm. Great app, connect well, awesome quality, noise cancellation is out of this world. Gotten a few other types of headphones after these but none compare.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YusraH,
It's a true pleasure to hear that your WH-1000XM5 headphones have become the gold standard for your listening experience.
Knowing that you’ve tried other options only to find that nothing compares to the stunning noise cancellation and seamless connectivity of our headphones is the ultimate compliment. We’ve put a tremendous amount of effort into ensuring our app and hardware work in perfect harmony to provide a flawless, premium experience, and it is wonderful to see that effort reflected in your daily use.
We really appreciate you being part of the Sony family and choosing us for your audio needs.
Best regards,
Dominick
- Pros mentioned:Sound quality
A Sony Headphone Must Have
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went in to purchase a Bose headset but the attendant who assisted me gave me a demo of both the Bose and the Sony headsets. He was knowledgeable about both products and, in the end, I was sold on the Sony. I think I got the best deal. The sound is awesome and just what I wanted.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Detailed soundstage superior noise cancelling.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid performance. I fell in love with my apple airpods for their noise cancelling, especially when flying, they were a lifesaver but on long flights they would run out of battery. After a little research I settled on these and am very happy. Excellent sound which is rich and detailed in subtle ways, too many headphones try to overcome poor sound quality with excessive bass. Good battery life and superior noise cancelling, I have not tried the mic feature yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Great Sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones! Great sound, sound setting, battery life, and are very comfortable to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethG, Awesome! Thank you for the 5-star rating! We're truly delighted to hear that we've matched your expectations with your new Sony WH-1000XM5 and you are enjoying the incredible features. Glad to know you appreciate the exceptional comfort, sound quality, great battery life of the unit. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Need absolute quiet? Try my remedy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise-canceling headphones really are the best. I got them for when I am in bed and there are high pitched noises or when I travel and need absolute silence in a busy-street- alot-of-noise hotel. What I found was to first insert ear bud style ear plugs in first and then put the Sony headphones over that in noise-cancelling mode. Nothing gets in! I mean nothing! I sleep very well, if on my back, even though I am a side-sleeper. I thought I would pass this tip along since so many reviewers on different products have helped me out in the past. For anyone super-sensitive to noises, give my advise a try, it works. I have never used these for music, only to silence the noise pollution when I need to. What a relief.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregG, Thanks for sharing your unique noise-blocking method! It's great to hear that you Sony WH-1000XM5 helps you find peace and quiet when you need it most. We appreciate you passing along this tip—it could be a game-changer for others looking for absolute silence! Thank you for choosing Sony. -Maria
- Pros mentioned:Comfort, Sound quality
Sony WH- 1000XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are perfect for working out or if you need to.do some deep cleaning. Excellent quality and all around comfortability!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanceB,
That's fantastic to hear! We are so glad that your WH-1000XM5 headphones are proving to be the perfect companion for your workouts and cleaning sessions. It's great to know you're enjoying the excellent quality and all-around comfort.
A feature that makes these headphones so versatile is Adaptive Sound Control. It's designed to automatically adjust the noise cancellation based on your activity, whether you're stationary, walking, or traveling, which means you can have the perfect sound experience while staying aware of your surroundings when you need to.
Thanks for choosing Sony, have a marvelous day!
DiegoV
- Pros mentioned:Comfort, Sound quality
favorite headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my husbands old sony's were accidentally left behind on a trip - which gave me a great reason to upgrade myself from the m4 to the m5s. these headphones can be worn for longer periods of time without hurting my head and the noise cancellation is a gamechanger when traveling/on an airplane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acarter,
Awesome! We're glad to hear that you like the noise canceling of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Best noise cancelling headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever. Cancel out noise better than any headphones I’ve ever owned, even cancels out the vacuum. Super comfortable too. Battery life is excellent. Worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice amanduh! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, very comfortable, great battery life. They beat the Apple Air Max headphone by a mile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dotman, Awesome! We're happy to hear that you are enjoying your new WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sound great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have tried a few different brands in the past and these take the cake. They sound amazing! I really enjoy the touch controls, and find them very comfortable to wear. The ANC is great! I really have no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buzzkill38, Awesome! We're glad that you are enjoying sound quality, touch controls, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Highly recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of Samsung headphones and I’m glad these were my first! The sound quality is crisp and makes listening to music an experience. Compared to my other headphones these blew them out the park enabling my ears to hear instruments or noises I haven’t heard in songs I listen to on a daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IraO,
We are excited to hear you chose the WH-1000XM5 headphones and that they have blown your previous headphones out of the park! It's fantastic that you are experiencing the crisp sound quality and hearing new instrumental details, which is exactly what our newly developed 30mm driver and LDAC codec support are designed to deliver.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Pretty good product, okay Sony customer service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.*ANC is great *situational ANC/pass through feature is nice to have *sound quality is pretty good even after playing with the EQ but not totally immersive *build quality is great - though I am pretty careful about the headband, it doesn't inspire rugged confidence. soft goods feel soft and compliant *excellent battery life and battery charge rate *being able to connect to my phone and PC and having it seamlessly transition based on use case is amazing *had an issue with the XM5 randomly turning off, used it for about 400 hours total - spoke to Sony CS 3 times over 4 months and they only suggested factory resets if I hadn't already updated my firmware. On the third time they decided to do a warranty replacement on my XM5 - it took 2+ weeks total for a replacement because they sent me the wrong color on the first replacement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, Thank you so much for taking the time to leave us a review of your WH1000XM5. We're glad you like the exceptional noise cancellation, great ANC/ambient sound mode feature, great sound and built quality, comfortable fit, excellent battery life, and multipoint function of your new Sony XM5.
We understand the frustration caused by the random shutdown issue you encountered. This is usually not the case for our headphones nor the experience we want you to have. And regarding the replacement process, we're sorry for the delay and the mix-up with the color of the first replacement unit. We appreciate your patience throughout this process. Should you need any assistance in the future, feel free to reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Navy WH-XM5; Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with these! They sound wonderful, pairing was easy, the app is easy to navigate, battery is excellent, they are very comfortable and They are BEAUTIFUL.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraS,
That's awesome! We're glad to hear that you're happy with the sound quality, Bluetooth function and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Battery life, Sound quality
Wasnt as great as i hoped…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love the Sony WH-1000XM5 headphones, especially after all the glowing reviews, but my experience was a letdown. While the sound quality is good and the noise cancellation is solid, the overall comfort and usability fell short for me. The new design looks sleek, but the headphones feel awkward after extended use — the headband padding isn’t as comfortable as expected, and the ear cups felt a bit too snug. Also, for a premium product, the touch controls can be overly sensitive and frustrating to use. Battery life is decent, but nothing groundbreaking compared to older models. Honestly, I preferred the XM4s in terms of comfort and value. For the price, I just expected a more refined experience. These might work for some, but they didn’t meet my expectations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Toni, thank you for taking the time to share your detailed feedback on the Sony - WH1000XM5 headphones. We're truly sorry to hear that your experience wasn't as positive as you had hoped, especially after all the positive reviews. We appreciate your recognition of the sound quality and noise cancellation, these are two areas we constantly strive to perfect. That said, we understand how important comfort and usability are for premium listening experience, and we're sorry the design and touch controls didn't feel as intuitive or comfortable as you'd expected. We'll be sure to pass your thoughts along to our product team since every bit of feedback like yours helps us improve future designs. Thanks again for your honest review, and we hope we'll have the chance to restore your confidence in Sony. Best regards, Dominick
- Pros mentioned:Battery life, Sound quality
Yes.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned several top quality headphones in the past but I gotta say, Sony put in the work on these x5s. Messing around with the EQ and other features on the Headphones Sony app truly makes the product unique such as placing your palm on the right outer headphone surface to activate the 6 mics around the headphones to activate the attention mode to hear your surroundings or the fact that there arent any buttons for replaying the previous song or going to the next or even volume up and down...its all on that same touch sensitive outer surface of the headphone and it amazes me how well it works. Theres even the feature that pauses the music automatically when you start speaking (can be toggles on/off in settings). Not to mention the battery, it charges for like 10 minutes to get about 3 hours of play time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zam121, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Solid Gift!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter--she wears them ALL the time. She says they sound great and are really comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dadof3inGA,
Thank you for the wonderful 5-star review! We feel privileged to hear that your daughter loves her WH-1000XM5 headphones. It's fantastic that she finds them comfortable enough to wear all the time and that she's enjoying the great sound quality. We designed these headphones for both superior audio and long-lasting comfort, so her feedback is a great testament to that.
We hope she continues to enjoy her music for years to come!
Thank you for choosing Sony!
Best regards,
Dominick