Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone were just great. They had superb comfort while also meeting my expectations of sound quality. The Sony app allows for more preference on sound quality and is great for alternative audio formats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aiden,
Awesome! We're glad that you are enjoying the comfort, sound quality, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Good headphones buggy software
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good hardware and comfortable. Some issues with software where audio disappears on mic activation whether you are on a call activating sir or etc. Good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PranayA! Thanks for taking the time to share your review of the WH-1000XM5 headphones.
We are delighted to hear that you're finding the hardware and comfort of the headphones to be a good experience.
Your feedback on the audio disappearing when the mic activates; whether for a call or using a voice assistant like Siri, is important and we appreciate you bringing it to our attention.
Here are a couple of things you can try to resolve the audio drop-out:
1) The first step is always to make sure your headphones have the latest firmware. Connect your WH-1000XM5 to the Sony | Sound Connect app on your phone. If an update is available, install it.
2) Try resetting the headphones to their factory defaults. You can find the full instructions for this here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If needed, please don't hesitate to reach out to our dedicated support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony headphones and for letting us know about this issue.
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
Want the best sound for your music and movies?
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounds, I didn’t even realise there were sounds I have never heard before on songs I have been listening to in forever. Love the adaptive sound, so light and stylish. Really a great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Desiree,
Fantastic! We are so happy to know your satisfaction with the exceptional sound quality, adaptive sound control smart function, and very lightweight & stylish design of the WH-1000XM5. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Snapped after less than 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very happy with these headphones, but they snapped after 22 months. These unfortunately lasted less than my XM3 and XM4 pairs. It feels like the prices continue to increase while the build quality decreases. Aside from breaking much sooner than they should've they had fantastic battery life and sound quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello WFHEnthusiast,
Thank you for considering Sony products.
We apologize for the inconvenience caused by your headphones breaking. We understand your disappointment, especially compared to your previous models. While glad you enjoyed the battery life and sound, we regret the build quality fell short. Your feedback on pricing and durability is valuable as we work to improve.
To assist with repairs, we have partnered with our authorized parts provider, Encompass, who offers an affordable repair service for the WH-1000XM5 model. You can reach them at:
- Phone: 1-866-835-1146
- Email: service@encompass.com
- Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Best regards,
-Fred
- Pros mentioned:Sound quality
Great buy; headphones 10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I understand all the hype about them now. Love the noise canceling and how it stops when it hears you speak. The music sounds really clear, really good sound quality. I'm in love with the color and shape of the headphones, very aesthetic, and the case is super useful. Also like the fact that it has a headphone jack, perfect for flights. Haven't tried the 360 reality audio yet, but I've read that you have to pay for an app to have that so I don't think that's something I'll do. Overall in love with these, no problems so far, and so it's worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FabiolaSR, We're glad that you like the sound and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Definitely worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio and noise cancellation features. Great comfort on your head. High quality and durable. Got it for my son to focus before his swim events. Definitely would recommend it to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anaudioguy. Thank you for the 5-star rating! We're thrilled you like the excellent sound quality, top notch noise cancellation, comfortable fit, durable and high-quality design, and overall performance of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
SONY WH100XM5
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Amazing audio and high tech, I love them for the gym especially and just perfect for anytime anywhere. They also charge very quickly and the battery life lasts very long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariT,
Perfect! We're glad that you like the sound quality, battery life, and charging function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Loving it! Features are amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loving this headset! Sounds amazing, using the app I connect to my computer and phone simultaneously and have seemless use between the 2, taking phone calls, teams calls and music listening. I love the simple quality of life features on it, such as, taking off the headset automatically pauses my music, then it resumes when I put it back on. Pausing and toggling the noise cancellation has been wonderful for my work environment as well. Highly recommend stepping up to this model if you're looking at the Sony brand line.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WesleyM, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great quality, excellent value for money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every dollar! I've owned some less expensive headphones from Sennheiser and Sony. The price point of the WH1000XM - series used to make me think twice, but when I tried them at the store, the sound quality and the noise cancelling performance really stood out. I've had a pair of these for over a year now, and I've used them almost everyday - they're robust, and have held up very well. Build quality is great. With all the options available on the market, the reality is: what you pay for is what you get. So, if all the above factors are important to you as a user, these are a good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rnrk Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Any Genre
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was torn between this and a competitor product, after a demo of both - this is hands down one of the best products on the market. I listen to everything from EDM, Rap and Metal and it sounds amazing for all genres. I wish they were water resistant but I found some sweat covers online that work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Thank you for sharing your experience! It’s awesome to hear the WH1000XM5 headphones deliver amazing sound across all your favorite genres, from EDM to Metal. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones. Very comfortable. Noise cancellation is very strong and the active listening mode works great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxwellW, Thank you for the great review! We're so happy to hear that you like the comfortable fit, top notch noise canceling, and ambient mode of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Sony WH-1000XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and much more lighter to wear. The best part of these headphones is that you can control the EQ on these headphones to create and hear your own personal sounds.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Very high quality and light headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is amazing and the sound quality is too. They are very comfortable and light and your head doesn’t start hurting if you wear them for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ehuff,
Awesome! Thank you for reaching out to us today! We're always happy to hear from you. We're happy to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
These will not fail you
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the last two years these have been my go to and still look brand new. Yea they do stink after gym workouts but are much easier to freshen up than other headphone brands. The sound quality is top notch and noise cancellation does not disappoint
I would recommend this to a friendBrand response from SonyListens
Posted .We want to thank you so much for taking the time to give us your opinion about our Wh-1000XM5 model!. They typically maintain a good appearance if handled with care. They do look great though!. We've got users that find satisfactory audio experience for gaming, music, and streaming movies. This motivate us to keep the best quality possible on all of our products. Thanks for choosing Sony. -Milton
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent active noise cancelation and very comfortable on head and over ears, can wear for hours no problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiffanyN, Awesome! We're pleased to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Very good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product amazing. The noise cancellation is one of best in the market. Also very good connectivity. And the headphones are very comfortable the ear cups are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SurajA, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Pretty solid.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally rock these bad boys to bed. I have AirPods and these headphones but bought these headphones because I sometimes wanted that “I’m listening to something go away” look. These headphones do the job and are very light weight comprised to the apl ones and other Sony headphones. I bought the white versions so they do stain easy but also wipe off as quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sena, This is great! We're also glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Can wear them for hours and not even notice they are on my head. Sound quality is also very good and noise canceling is on point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronK,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great sound, average build quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound profile, good noise canceling, and pretty comfortable even with glasses. Have had product for about a year and the headband material is starting to split, but still comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan thank you for sharing your feedback. We're happy to hear that you like the sound and comfortable to use. Thank you again for choosing Sony. Erin
SONY WH1000XM5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is really good. But if you accidentally hit the side it will automatically disconnect.
I would recommend this to a friend