Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity, Portability
Mid step
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Small spec bump form the previous year if there is a sale I would grab them. I had connection issues and they do not fold up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BenjaminT,
Thank you for considering Sony products.
We're truly sorry to hear you're running into frustrating connection issues with your WH-1000XM5 headphones. That's certainly not the experience we want you to have, and we appreciate you taking the time to share your feedback on the design. We will make sure to pass those comments directly to our product team.
To get your connection fixed right away, the best next step is to speak with our specialized headphone support team. They're equipped to give you personal assistance and apply their expertise to quickly troubleshoot this issue and get your headphones working flawlessly.
Please contact them directly here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We look forward to helping you get back to a seamless listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Overall Great Headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are easy to setup, comfortable, and have a long battery life. The noise cancelling could be better. Not sure if its the software or the actual headphones, but in some environments the noise canceling doesnt even seem to turn on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ralph, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5. If the effect of the noise canceling of your WH-1000XM5 is not sufficient, please follow the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Battery life, Sound quality
Best in this price range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Better sound than Bose, battery on par or better than others. Number one in this price point for noise canceling Call quality is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jakesplace, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Black Friday Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of head phones. Really blocks out unwanted noise
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, dFeelz!
We are so happy to hear that your WH-1000XM5 headphones are doing an amazing job of blocking out the world! We put a lot of work into the Integrated Processor V1 and the multi-microphone system to ensure our noise canceling is industry-leading, so it’s wonderful to know it’s working perfectly for you.
Thank you for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Quality, great sound and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChaseD,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the amazing quality, sound, and noise cancellation of the WH1000XM5 headphones. It’s rewarding to know that they deliver an immersive listening experience that stands out. Your kind words inspire us to keep pushing the boundaries of audio technology.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great but could use some work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality audio, however the low end does lack. Other than than great headphones. On the other hand battery life is amazing. I can last weeks without charging these and i use them at the gym every day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, We're glad that you like the audio quality and battery life. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Bob
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and easy to pair. Sound is amazing as well. Far superior to dated Sony headphones with wired connectivity that I previously owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertW,
That's very nice to hear! We're glad that you're enjoying the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Incredible sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality (especially if you download the sound connect app and customize the equalizer) but my only grievance would be in the design. Having had multiple pairs of these I would recommend the six’s because they seem to have a better build quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Maddy,
Thank you for choosing Sony!
We're very glad to hear that you're enjoying the sound quality of your WH-1000XM5 headphones, especially with the ability to customize the EQ in the Headphones Connect app. That's definitely the way to unlock their full potential! We also appreciate your candid thoughts on the design and your recommendations for future models. We're always striving to improve, and your insights are truly valuable.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC is great and music sounds great. And its more comfortable than the Airpods Max’s. Great headset!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raffy, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Comfort, Sound quality
Top Notch Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones currently on the market. Excellent sound and noise canceling. Very comfortable for extended use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, We're thrilled to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great everyday and travel headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC headphones I have used and the sound beats any wireless earbuds. Great purchase for travel but not the gym as they are not water resistant
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SammyFlamingo, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Excellent Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for some upcoming trips to Europe. I have used other brands of noise canceling headphones in the past but I liked the design and once I opened the box and used the app and started listening to them I was very satisfied with the ease of use, how the app allowed me to customize, ease of connectivity. I recently used them on one of many trips to Europe and they were comfortable to wear for many hours and the noise canceling worked perfect when I was not listing to music or a movie. The case was slightly larger then what I had expected but overall I am impressed with these and would recommend them to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiRB, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as advertised. The noise reduction is amazing and the sound quality is very great.
I would recommend this to a friendBrand response from SonyListens
Posted .That is fantastic feedback, EricC!
We are so glad to hear that your WH-1000XM5 are working as advertised and providing such an excellent experience.
Knowing that you find the noise reduction to be amazing truly validates the advanced engineering in our dual processors and eight-microphone system. That industry-leading silence is exactly what we strive to deliver. And of course, the very great sound quality ensures you can enjoy your audio distraction-free!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Swag headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality for a none audiophile. Noise cancelation and features are above and beyond. Only complaint is connecting can be a little annoying with the app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD We're glad that you are enjoying the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Attendant great service in this area
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Ever, don't remember the name of the guy who helped me. He was the best! You have people who care a lot for customers (like this guy and people who absolutely don't care like a guy who was attending the kitchen appliances that day, he was more interested in taking care of his phone messages than taking care of my questions. Same store. One more time, the young guy who helped me buying my wireless headphone. The best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend- Pros mentioned:Comfort
Great until i left them over seas....
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between these and the Bose these seemed to be a bit more comfortable but on a long flight over seas the top of my head would hurt a bit. but nothing to worry about anymore, i forgot them over there and there is one happy person in the Philippines with a nice head set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW, We're glad that you like the incredible features and amazing performance of the headphones. That's unfortunate, we're sorry to learn about what happened. Thank you for taking the time to share your feedback. Regards, Jess
- Pros mentioned:Comfort, Sound quality
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was fantastic. The overall fit and feel was so comfy. Best set of head phones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlrwD Great! We're glad that you like the sound, comfort, and fits perfectly. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Really Premium headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones have a full range of sound, Bass just booms, mids are really present and hight are just crispy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierP, We appreciate your feedback and we are glad that you now have a premium headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort
Great build quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Great design and doesnt apply too much pressure on the ears. Bass gets a little lost, but its a very minor complaint. Overall well balanced.
I would recommend this to a friendBrand response from SonyListens
Posted .HI EducatedConsumer, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are most amazing headphone I have ever owned. The sound quality is amazing and the battery is amazing as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PiyushN,
You made the right choice with the Sony WH-1000XM5! We're glad that you are enjoying the sound quality and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph