Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: noise quality, anc, comfort/ cons: temperature in earcups after extended use, loose hold on head, weak swivel joints
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nreviews! We are glad to hear that you are enjoying your new WH1000XM5! Thank you for choosing Sony and for the 5-star rating! -Carl
- Pros mentioned:Comfort, Sound quality
Sony best headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I had ever used. The quality is amazing, great comfort for my ears, and the noise cancellation is a 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosJ,
Amazing! We are truly happy to know your satisfaction with the superb quality, very comfortable fit design, and exceptional noise canceling feature of our WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
MY FAVORITES!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are my first noise cancelling headphones and I LOVE THEM! I use them for gym and library and they are perfect for me to disconnect from surroundings. Also, battery last for ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alejandra, We are glad that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Sony WF-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony WF-1000XM5 earbuds, and overall, they deliver strong performance for the price point
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Henryxavier,
We are pleased to hear that you are enjoying the performance of your new WF-1000XM5 earbuds! We appreciate your feedback and are glad to know they are meeting your expectations.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Would purchase again
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar sound, amazing headphones, and great purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielle,
Thanks for the great review! It brings us great joy to hear that you are so happy with your new WH-1000XM5.
These headphones feature our industry-leading Auto NC Optimizer, which automatically adjusts noise canceling based on your environment and they also include Speak-to-Chat technology that pauses your music when you start a conversation.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Ear Phones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife is happy with comfort and fit. Sound quality is excellent .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myles,
Great! We're glad that your wife is enjoying the fit, comfort, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Volume
Comfortable With Glasses!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great once you set up the app. I wish it could go louder, but I'm sure it's a liability for Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grider, We're thrilled to hear that you like the sound quality and ease of setting up the app. For low sound level, please try the following steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Thank you for choosing Sony.
- Pros mentioned:Sound quality
The battery lasts forever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.perfect quality for what I was looking for, the app is easy to navigate and intuitive. Love the touch controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user780132,
That's fantastic feedback! We are thrilled to know you are enjoying the premium sound quality of your WH-1000XM5 headphones. We intentionally designed the Sony | Sound Connect app to be intuitive for easily customizing features like the EQ and Adaptive Sound Control, and the simple touch controls make managing your audio effortless.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. My son recommended them after he saw I had purchased another brand. I love these. I can work in the yard or use power tools and don't have to continuosly turn up the volume. The sound is a very good qaulity which makes listening to music more enjoyable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyS,
Very nice! We're glad to hear that you love your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are awesome. It fits snuggly around the ears. Sound is remarkable. You can select noise cancellation, which works well. Great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarciaP, Great! We're delighted to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
A little disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if the pair I purchased are faulty but the Noise Cancellation isn’t good enough. I tried them in the store before I purchased them (during a very noisy Black Friday) and they were perfect, I couldn’t hear anything but the music. But the pair I have don’t cancel background noises that well. I might have to return them for a different pair. Overall great sound quality and very comfortable, but if I’m buying “Noise Canceling” headphones for $300 I’d want them to work as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaW, WeRe sorry to hear about your experience. This is definitely not the news we'd like to hear from you. Allow us to help and turn your experience around.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. If the effect of noise canceling is not sufficient, please try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Additional step is available on the Help Guide:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life, Sound quality
Incredible battery life!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves these earphones. The sound quality is amazing and she said that the battery lasted an entire month!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Becky, Great! We're glad that your daughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound. Best comfort. Expensive but worth it. Recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi avengers007,
You made the right choice! We're thrilled that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best over the ear headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best over-the-ear headphones, sound, connectivity, and comfort - with convenience of in stock at Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie We appreciate your perfect star rating. It is truly our pleasure that you you are enjoying the sound, connectivity, and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Quality headset from bestbuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5star quality, exellent performance i love this headset
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the 5-star review, GarryL!
We are absolutely delighted to hear that you love your WH-1000XM5 headset! It is wonderful to know that the performance and quality are meeting your expectations. We’ve worked hard to ensure these headphones deliver a world-class listening experience, and hearing that they’ve earned a "5-star" rating from you makes our day.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Super sensitive sensors, easy fix, immaculat sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was frustrated with how sensitive the sensor controls were because I wanted them for the gym but then learned they can be turned off by downloading the app, it’s been an amazing sound experience. I do wish there was a version with actual buttons for physical activity purposes but I’m not complaining this the best sound experience I’ve ever had for when I want to be in my zone & forget the world! 9/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALS7, thank you for your feedback. We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Top Tier
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones, I use these everyday and the sound quality and noise cancellation is the best I have had so far on a headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, EthanP!
We are so pleased to hear that your WH-1000XM5 headphones are the "perfect" fit for your daily use. It is truly rewarding to know that you find the sound quality and noise cancellation to be the best you've ever experienced. We designed these headphones to provide an unparalleled listening experience, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
I like them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They last long, sound great, great for studying! They charge fast. Overall very happy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaG,
Great! We are very happy that you are pleased with sound quality, battery life and the quick charge feature of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Top notch head phones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these 2 years ago. These are the best headphones I've ever owned. I use them 24-7, from the office to the gym and around the house. They've fallen off my head and hit the ground numerous times. And still, keep on ticking. Unparalleled sound quality. With the best noise canceling you'll ever hear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimK, Great! We're pleased to hear that you are enjoying the sound, noise canceling, and overall quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Awesome!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so perfect! To use on airplane, noisy areas, home, you name it! We love this so much, getting a second one soon!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacarenaC, That's great! We're very happy to hear that you're satisfied with your purchase. We're looking forward to your next purchase! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam