Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony XM headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been the best wireless noise-cancellation headphones I have ever bought.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelV!
Thank you for your great feedback on the WH-1000XM5 headphones. It is fantastic to know that they’re the best wireless noise-cancellation headphones you’ve ever owned!
With features like advanced noise-canceling technology, superior sound quality and comfortable design for all-day wear, we’re happy they’re making such a positive impact.
We appreciate you choosing Sony!
Warm regards,
Estefany
- Cons mentioned:Portability
Why don’t they fold?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color and this is one version higher than my previous headset however, this version has such a large footprint. It doesn’t fold so the carrying case is large. I didn’t set it up, went back and upgraded to the 6.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 3angels,
We appreciate your honest feedback on the design of this particular headset. While we're glad you loved the color and the quality, we understand your point about the larger footprint and the non-folding design impacting portability, especially when compared to your previous model. We continuously strive to balance sound quality, features, and design, and user feedback like yours is incredibly valuable as we refine our products.
Thanks for choosing Sony, have a good day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable! Amazing audio long lasting battery couldn’t recommend more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinnieB, We're glad that you like the sound, battery life, and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market. Far better than beats. Great sound and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosG, We're glad that you like the sound and comfortable to use. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
XM4 and More!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful in and out over-the-ear headphones by Sony. Love the new design after the XM4s. Exceptional listening experience in all genres of music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jjosephh, We're glad that you ae enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Good headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound, a little uncomfy for big ears but overall the noise cancellation is spot on and it has great battery for bunch of hours of nonstop favorite music, I really recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sabecriss, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones I've Owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the headphones for a year now and still love them. I listen to audio books, music, and make calls when I go for walks outside. The sound is fantastic the call quality is insane. The connectivity is crisp and I can set my phone in the middle of the house and listen and talk anywhere I go while doing house chores. The head pinch was a bit of a problem at first. Found that wearing a hat helped early on to add some padding. As the headphones wore in, the band has lost the pinch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonH, Thanks for the 5-star rating! We're happy to hear that you are enjoying your music with the new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
+A
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product highly recommend.. battery life is excellent. Great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TitoR, We're delighted to hear that you like the sound and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
First time user for mx5s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these i use to be a bose loyal fan but these mx5 are superb, bass and quality of the music is wonderful also i also use the Sony WF 1000mx4 now I am a loyal Sony customer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deadpool, Awesome! Glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Comfortable and great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great even on an airplane. They were comfortable and the noise cancelling worked well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
WH-1000XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, great for almost any type of listening experience.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Worthy purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation was great! A very comfortable fit when compared to Sony - WH1000XM4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SravyaV, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, super comfortable. Amazing noise canceling and great for calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User856954,
Thank you so much for the five-star review! We are immensely pleased to hear that you are enjoying the super comfortable fit and the amazing noise canceling of your WH-1000XM5 headphones. We specifically designed them to excel in call quality, so we're happy to know they are working great for your calls too.
Thanks for choosing Sony!
Regards,
Dominick
Love It
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived as described and works flawlessly…………………….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PATRICIAM,
We are thrilled to hear that your WH-1000XM5 headphones arrived perfectly and are working flawlessly for you! Thank you for taking the time to share your feedback.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling headphones, sound quality is amazing as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaiA,
Thank you for sharing your thoughts! It is fantastic to know that you’re impressed with the noise canceling and sound quality of the WH-1000XM5 headphones.
These headphones are designed with advanced noise cancellation technology and offer a comfortable fit for long listening sessions, making them perfect for immersing yourself in your favorite music or calls.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall really good quality of sound and comfort.. I really enjoy the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Luanari20,
That's awesome! it's nice to know that you are enjoying the amazing sound quality and comfortability of our XM5 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Very nice.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the long battery life and sound quality, not the best fit for my larger than average head but maybe i need to wear them more.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Noah! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. Good news with headphones are the sliders which are fully adjustable so you can adjust the length of the headband and the lightweight design that provide all day comfort. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great gift
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my wife, no more crying babies making flights miserable
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SethB!
We are delighted to hear that the WH-1000XM5 headphones have made such a positive difference, especially for your wife's travel experience. It sounds like they were a truly great gift!
It's rewarding to know that our industry-leading noise canceling technology is providing the peace and quiet needed to make flights enjoyable again, keeping out those distracting sounds. That seamless, distraction-free experience is exactly what we strive for in our design.
Thank you again for choosing Sony to upgrade your wife's listening experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Phenomenal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones. Completely noise canceling. Very sleek design that fits nicely on the ears. The best headphones owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lanna,
That's awesome! Thank you for your purchase and we're glad to hear that you like the noise canceling and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best audio I’ve ever heard. Very clear in the low ranges of volume which is something I value
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, NehemiasS! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig