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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6238 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 6,238 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Long flight necessity

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid sound, performed well on 12 hour flight, ANC made a big difference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MacM, We're glad that you like the sound and noise canceling functions. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Christmas gift ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound , the comfort in wearing these are thee best and I have owned a pair of Beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Applelover, We are happy to hear that the Sony WH1000XM5 wireless noise canceling headphones are the best Christmas gift ever for you. Thank you for the feedback. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WX-1000XM5 ROCKS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I listened to every pair in the store, the Sony WH-1000XM5 sounded better than any other brand they had by far. My salesperson told me this is the one he recommended to everyone and also had bought himself a pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnB, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved it and also i will recommend this to anyone that needs a head phone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Myhonestrequests,

      It brings us great satisfaction to hear that you are loving your new WH-1000XM5. Knowing that you enjoy them enough to recommend them to others is the highest compliment we could receive. We’ve put a lot of work into the noise canceling and sound quality of this model, and we're so glad it's making a difference in your listening experience.

      Thank you for choosing Sony and for being a valued member of the Sony family.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    XM4 and More!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful in and out over-the-ear headphones by Sony. Love the new design after the XM4s. Exceptional listening experience in all genres of music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jjosephh, We're glad that you ae enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good headphone plz buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BRO, i love these things so much, they look cool, they are so comfy, and they sound great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoshS, This is great! We're pleased to hear that you're enjoying your new headphones. Thank you for your feedback and for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Fantastic sound quality and comfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound quality and battery life. Haven’t found better quality before or since.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JackS, Great! We're delighted to hear that you like the sound, battery life, and overall quality. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good everyday headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, good bass response and equalizer in the app, comfortable padded ear covers, good adjustable size range, easy to use touch controls, great carrying case, comes with aux and USBC compatible charger cord.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillR, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is really good. Sound is clear and noise cancellation is perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Notyours25,

      We're excited to hear that your Sony headphones are delivering such clear sound and perfect noise cancellation—thank you so much for the fantastic 5-star rating! The WH-1000XM5's industry-leading noise cancellation really helps immerse you in every note, and we're glad you're enjoying that standout feature.

      Thank you for choosing Sony—wishing you a wonderful day!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Neurospicy Person's Best Friend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With or without the app, noise around me disappears almost entirely. Adding music to the mix and I can relax, unwind, and not worry about getting too overstimulated. Excellent for those who can get easily overstimulated with excessive/complex/loud noises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VrellaB, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! Very clear sound, no noise. Very comfortable!! The best I have ever had!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the perfect rating, BLMBLovetoCompute! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony 100xm5 are gnarly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones ive used in a while. The sound profile is great, and the ANC is great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilmanRod98, Great! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect fit and great sound!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these as birthday gift for our son and he loves them! Great sound and fit!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidL, Amazing! Good to know that these headphones were a perfect birthday gift for your son. We're so delighted to know he is enjoying the excellent sound quality and exceptional comfort of his new WH-1000XM5 headphones. Thank you for your purchase and for the 5-star rating! Enjoy! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best headphones we ever bought. The sound is amazing and it's very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SureshC, Awesome! We are glad to hear that you are happy with your new WH1000XM5! Thank you for the 5-star rating! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best headset to get for working out

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable lightweight headset with a clear sound great choice when working out specially when jogging or running

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinZ,
      Amazing! Glad to hear you are enjoying the comfortable fit, lightweight design, and clear sound of your new headphones. This is definitely one of the best over-the-ear headphones for working out. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Phenomenal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal headphones. Completely noise canceling. Very sleek design that fits nicely on the ears. The best headphones owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lanna,

      That's awesome! Thank you for your purchase and we're glad to hear that you like the noise canceling and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was reluctant to pay this much for headphones but was tired of the bud style and wanted to try some over the ear. Beautiful sound, noise cancelling is tremendous

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Highkage,
      We really value the time you took to express your thoughts about our headphones! We feel privileged to know that you're experiencing such beautiful sound and impressive noise cancelling with your WH-1000XM5 headphones, even though you were initially hesitant about the price. We appreciate you giving them a try!

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever. The noice canceling is a life saver. They're comfortable and simply amazing to wear all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marie, Great! We're pleased to hear that you like the noise canceling function and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very nice.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the long battery life and sound quality, not the best fit for my larger than average head but maybe i need to wear them more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, Noah! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. Good news with headphones are the sliders which are fully adjustable so you can adjust the length of the headband and the lightweight design that provide all day comfort. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. High definition of the sound. The durability oh the battery is perfect. Make me take control of the gadget

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacquelineC, We're glad that you like the sound and batter life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US