Customer Ratings & Reviews

Hi PeteW,

Awesome! We're glad to hear that you like the sound quality and comfortable design of the headphones. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi RosieReview, Great! We're glad that you like the sound quality and battery life. We're sorry if the headphones randomly turns off. Allow us to help and turn your experience around.

If the headset is turned off automatically, please try the following:
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly. The automatic power off function may trigger and the headset may be turned off automatically. Wear the headset so that your ears are inside the earpads.
When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
Make sure the battery is fully charged.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=Automatic%20Power%20Off

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi HailahH,

Awesome! It's good to know that you like the headphones and we're happy that you like the sound quality. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi Pedro, Amazing! We're glad that you like the comfort fitting and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi IyanC, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Thank you for your positive feedback on the WH-1000XM5, Satori! It brings us great satisfaction to hear that you find them to have great sound quality and effective Active Noise Cancellation (ANC) at a competitive price. The WH-1000XM5 indeed offers a combination of world-class audio performance, noise-canceling capabilities, and a convenient carrying case. We're glad to know you consider them the best choice before the release of the XM6s. Your satisfaction is important to us, and we hope you continue to enjoy your listening experience with the WH-1000XM5. If you have any other questions or need further assistance, please feel free to reach out.
Thank you for choosing Sony!
Gus

Hi Noah, We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

That's great, VazraviratP! You definitely made the right choice with these headphones. We're thrilled to hear that you appreciate the exceptional features and exquisite sound quality of the WH-1000XM5 headphones! Thank you so much for choosing Sony! -Jess

Hi LeslieC, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Amar, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi MasonS, we're glad that you like the sound quality and battery life. We also appreciate your feedback about the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Sammy, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Hi Boydapproved, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi Jasmyne,

Thanks for sharing your experience! We're so happy to hear how much you're enjoying your WH-1000XM5 headphones, especially for travel, the amazing sound, noise canceling, and the convenient case.
Thanks for choosing Sony.
-Eliab

Hi IsaiahH!
Thanks for sharing your review on the WH-1000XM5!
We are thrilled to hear that the noise cancellation is working so well for you. It's awesome that you can just put them on and tune out the world.

Thank you for choosing Sony!
Best regards,
Estefany

Hello KenF,

Thank you for considering Sony products.

We’re honored to hear that you valued the excellent sound quality of the WH1000XM5 headphones. We also recognize that comfort plays a crucial role, and we truly appreciate your candid feedback. While this experience does not reflect the high standards we aim to uphold, your comments are invaluable. Please be assured that we will share your insights with our dedicated Sony team as we continue our commitment to enhancing product quality.

Best regards,
-Fred

Thank you so much for sharing your feedback, Jsesh! We're thrilled to hear you're enjoying the high-quality materials and the industry-leading noise cancellation of your WH-1000XM5 headphones.

It's great to know the touch sensor controls are making your listening experience easier and more intuitive—they allow you to control volume, skip tracks, and activate features like Quick Attention or Speak-to-Chat with just a simple tap or swipe, creating a seamless way to manage music and calls without taking off your headphones.

We're also excited that the sound quality, from clear highs to deep, bumping bass, and the wide volume range, is living up to your expectations. We designed the WH-1000XM5 to provide crisp, dynamic audio no matter your music style.

If you ever want to explore features further—like customizing your sound via the Sony | Headphones Connect app or adjusting noise cancellation and ambient sound controls—we’re here to help you get the most out of your headphones!

Thanks again for being part of the Sony family and for choosing the WH-1000XM5.

Best regards,
Gus
Sony Social Media Team

Hi Rosie, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi GarrettS, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi NovaCaine,
Awesome! Glad to hear that you are enjoying the superb sound quality, noise cancellation, and comfortable fit of your WH1000XM5 headphones. We are committed in providing our customers with the greatest experience possible. Thank you so much for choosing Sony! - Kris