Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$248.00
Save $150
The comparable value is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6238 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 6,238 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Noise canceling headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is very nice, and the battery lasts a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elking We're glad that you're enjoying the sound and battery life, Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones for the Win

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Air Pod Max, Beats, and Bose but these are my favorite out of these. Comfortable to sleep in, relax and workout I barely feel them. The sound A+

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello User233025,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WH-1000XM5 headphones have become your favorite among your collection. We’re delighted they offer the comfort you need for sleeping, relaxing, and working out, all while delivering A+ sound quality. Your experience inspires us to keep innovating and providing exceptional audio products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Headphones headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones would’ve liked it if there would’ve been louder

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicolasC,

      Thanks for the 5-star review! We're so happy to hear you're enjoying the magnificent sound quality of the Sony - WH1000XM5. We also appreciate your feedback on the volume; for a more personalized sound, you may want to explore the equalizer settings in the Sony | Headphones Connect app. It allows you to customize the sound profile to your liking, which might help you get a little more out of them.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Fantastic headphones

    |
    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones that sound great and have really good sound isolation with a long lasting battery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, SikanderA! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent noise cancellation, and overall battery life. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound Quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality - sound is crisp and clear and my clients can hear me without any background distractions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GigiT,

      Thanks for choosing Sony!

      We're excited to hear that you're enjoying the exceptional sound quality of the WH-1000XM5! It's fantastic to know that your clients can hear you clearly without any background distractions. Thank you for sharing your positive experience with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommend!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, the base is so amazing and the music is very sooth and clear!! Love them!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeslieC, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent noise cancellation and sound quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation--when I took them off, the noise of my office AC (usually barely perceptible/unnoticeable) seemed really loud by comparison. I also enjoy my music with much more focus while wearing them. Of course, this is coming from someone who only used AirPods, so my experience is probably to be expected... but I stand by my review!! I haven't worn them to the gym yet though because I don't want to sweat in them... need to figure out how to protect these babies because they are that awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kksound, We're delighted to hear that you are enjoying the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing these headphones are so comfortable and last so long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Halima, Thank you for the positive review! We're glad you like the comfortable fit and excellent battery life of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp sound, customizable sound options and seemless connection to all devices. Comfortable to wear and durabel, too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HiEdTo, We're glad that you like the sound quality, comfort, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Work great for hard of hearing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation. I am someone that uses hearing aids so was trying to find something able to accommodate without having to just crank up the volume. These headphones achieve that by adding a lot of customization within the app. I’m also able to use them for work calls and switch between my laptop and personal device seamlessly through the dual Bluetooth connection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexH, Thanks for sharing your awesome experience with your new Sony WH1000XM5 wireless noise canceling headphones. We are glad that they work great for your needs. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Expensive but maybe worth it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality in the build and sound. Extremely comfortable however, I don’t know if they are worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Noah, We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Great sound, good noise cancellation

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Softer on the ears than bose , lighter , top band may cause pressure on head if wearing for too long but can definitely be adjusted

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ab1993, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    fits my big head!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very comfortable, nice sound. Most headphones are not comfortable to me, these are!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justf4fun, Awesome! We're glad that you like the sound and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    comfortable light headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. I use them to work from home. Noise cancelling works great and they are super comfortable! Feels like I'm not even wearing them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jess, We're glad that you are enjoying the comfort and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the price if you can afford them.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, excellent sound. Wear them primarily during the day listening to music while working from home. Also work as headset/microphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jwcarney, Good to hear that you like the comfort and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable ear pieces, noise canceling is amazing, and sound quality is excellent! Very pricey though, I hope it lasts more than 18 months.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, AsiaMarie! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent noise cancellation, and overall features.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you so much for leaving us such a wonderful review of your new Headphones!
      -Jess Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, great sounds and quality. Travel case is super convenient

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AN86,
      Great! It's nice to hear that you appreciate the light weight design, audio quality as well as the carrying case of out WH1000XM5. Enjoy listening to your favorite beat and vibe. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    100% get it i love the

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound system is really good, amazing noise cancellation, no problems

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JamarkasO,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you're enjoying your WH-1000XM5 headphones! It's fantastic to know that you find the noise canceling to be amazing and that they are working perfectly for you. Thank you for the wonderful feedback. We appreciate you taking the time to share your experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best in market

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound , best noise cancelling by far ! Just love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ASHINO,

      We're beyond pleased to hear that you’re loving your Sony headphones and awarding them a fantastic 5-star rating. The amazing sound and best-in-class noise cancelling are truly standout features of your Sony WH-1000XM5, and it’s wonderful to know they make such a difference for you.

      Thank you for choosing Sony—wishing you a joyful day!
      DiegoV. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best headphones ever

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this headphones to sleep. They are comfortable and give me the noise cancelling i need.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Freddy, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is one of the best sounding headphones that you've owned. Good to know your purchase went well and you're enjoying the exceptional comfort and superb features of our industry-leading, Noise Canceling headphones WH-1000XM5. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US