Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great! I especially love using them in the gym. They really block out all surrounding noise. I use them while moving around a lot and they rarely slip off my head. The only time they slip a bit is when they are over my long hair. It is better if you move your hair out of the way so the pads make contact with your skin, keeping them in place and barely moving.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mags319, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Solid but too advanced.
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Extremely good audio quality and noise cancellation, but the touch controls are far too sensitive. I dislike that they can so easily be activated.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback and for highlighting the excellent audio quality and noise cancellation of the WH-1000XM5, ChaseP. Regarding your concern about the touch controls being overly sensitive, we understand that accidental activation can be frustrating.
While there isn’t an option to directly adjust the sensitivity of the touch controls on the WH-1000XM5, there are some best practices that may help reduce unintended touches:
- Ensure that you are making swipe gestures perpendicular (forward/backward) or parallel (up/down) to the headband, as the angle and direction can impact how the touch sensor interprets your input. Using correct gesture alignment may help avoid accidental activations.
- Be mindful of how you wear the headphones, as the orientation and how snugly they fit can affect the response of the touch sensors.
- When setting the headphones down or adjusting them, try to avoid contact with the touch control panel to minimize unintended input.
We appreciate your input, as it helps us continually improve our products and user experience.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Gift for christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! These were given as a gift to one of my children for Christmas. He said they are really great. He uses them for work, school and the gym. Glad he enjoys them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DiannaG,
Thank you for choosing Sony!
We’re elated to hear that the WH-1000XM5 headphones have been such a versatile and appreciated gift. It’s wonderful to know they’re supporting your child’s work, school, and gym activities with great sound and comfort.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Very good sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has very good sound quality and has a good lasting battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antonio, Great! We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Another Great Sony Headphones on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Sony Headphones. Excellent sounding and extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WKNOW, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
air max killers
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Truly incredible headphones love the noise cancelling, compared to the xm4 this is more of a speaker approach as the inwards fold outwards I personally like that more and it feels lighter around the head probably to compete even more against the air maxes this is a dream headset however still awaiting to get gps service on this in case i lose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenanO,
Happy to hear that you selected our WH-1000XM5 over other brands and you enjoy the good sound quality of our headphones. We appreciate your feedback/suggestion regarding GPS function. Since this unit does not have a built-in GPS, in case you lose your headphone, you can use Fast Pair features of your XM5. The WH-1000XM5 supports Google’s helpful new Fast Pair feature. It lets you easily locate where you left your headphones by tone sound or checking their last known location in Google’s Find My Device app on your smartphone.
You can also enjoy the sound quality of the headphone because it has 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Comfort, Sound quality
Fantastic!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great, comfortable to wear, excellent noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cesar, We're glad that you like the sound, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Noticeable improvement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love their new noise cancellation tech, I switched from the xm3 model and they are lighter and sound better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fernandoza, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound, comfy, noise canceling so great, nice solid carrying case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaxonE, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and have a good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salma, awesome! We're glad you like the comfort and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
nice headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. They go hurt ur ears after a while, if you wear them covering only one ear… but when covering both, they are very comfortable. Also, ur ears get hot after like 40 minutes. Biggest pro is the battery life, iv used them like 10 times now and still haven’t charged them ever since I got them… and it’s still have like 40% charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nice, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Great Choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC is amazing, comfortable, a little pricey, and a great product overall. I enjoy it very much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Powersurge76,
You made the right choice! We're thrilled that you like the noise canceling function and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gif for my dad and he loves it you can use with the your phone or with your tv of laptop
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fernanda,
Thank you for choosing Sony!
We couldn't be happier to hear that your dad loves the WH1000XM5 headphones and enjoys using them with his phone, TV, and laptop. It’s wonderful to know our product is making a positive impact across his devices.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best headphones, you can buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my absolutely favorite headphones. The news canceling is amazing phone, giving me a headache. Sound quality is amazing. And my phone can be halfway across my house and still be connected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amari,
Thank you for the purchase! We're glad to hear that you like the noise canceling and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good. Looks good Light weight NC works well Top of head gets a lil uncomfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sirwild, Thanks for the feedback. We are glad that you like the sound quality, design and noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Top Class ANC Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these for 2 years and they're still amazing sounding and noise cancelling headphones. I switch between these and earbuds and I'm amazed every time by how great these headphones are in comparison
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenH, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones use it purely for the gym. Got some sweat covers as I’m not sure if they are water resistant have had them for over a year and still best headphones I’ve owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelZ,
Thank you for sharing your experience! It's wonderful to hear that your WH1000XM5 headphones are still performing well after a year, enhancing your gym sessions. We appreciate your choice of Sony, and we look forward to providing you with many more years of exceptional listening experiences! -Maria
- Pros mentioned:Comfort, Sound quality
Sony headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior sound quality, Comfortable to wear, effectively blocks ambient noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KellyC, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Amazing ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing, comfortable, easy to work app, and very stylish
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrgraysen, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for sharing this awesome feedback! -Jess
- Pros mentioned:Comfort, Sound quality
Sony headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Really worth it and better than the other options
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AxellP, Great! We're delighted to hear that you love these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin