Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality, Weight
Very light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancellation. The headphones are very light and wearable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SageM, The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth a little adjustment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just excellent! You will need to adjust the equalization to your taste - out of the box it is muddy. Noise cancellation is just right and it is a little sensitive to talking (shutting playback). Again, still just excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Uranian,
Thank you for the purchase! We're happy to hear that you like the noise canceling and smart features of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Weight
Super light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so light, easy to wear for long periods without hurting my ears or giving me a headache.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rubyq,
That's good to hear! We're glad you like the lightweight design and comfortability of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great headphones! The audio quality is phenomenal and they're comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Sama! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Overall great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now that I’ve tested them in a long car ride, noisy work place and laying in bed relaxing. I can honestly say that i am extremely happy with these. The noise cancellation is amazing. The sound quality is clear and not over bass heavy. Has a great case and comes with all needed accessories.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi edz2891,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're really glad that you are happy with your WH1000XM5 headphones. Nice to hear that you are enjoying the clear sound quality, noise cancellation, and supplied accessories of the unit. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
The best value and quality headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great over the ear headphone that is comfortable, has good noise cancelling, and high quality sound. Mahalo Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 808shopper,
Awesome! We're happy to hear your enjoyable experience with the great sound quality, comfortable fit and noise canceling features with your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Amazing sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love sonys always have. Even over bose. I had the xm3 and just bought the xm5s. Way better noise cancelling that i love the most and the call quality is perfect. I took a phone call with lawnmower noise in the backtound and my sister said she could hear me perfect and clear. So two thumbs up for that. Lasty the sound quality is amazing as expected like my xm3s. So five stars for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony XM5 > Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! These are just the right headphones for University. Sony's traveling case is slim but very protective. The noise cancelation on these headphones isis out of this world!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherClod, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Debated on the XMS5 since my nephew had a XMS4. I was completely blown away by the 5 (they don’t fold up like the 4) the sound is incredible. They knock the BOSE out the park, (my personal opinion). They also have an app that my nephew downloaded for me and I can make adjustments to the sound and many of the other features. My nephew is doing chores around my house to make extra money to purchase the XMS5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harpo, Great choice! We're glad that you are enjoying the audio quality and features of the Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
They are awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far my second favorite headsets (AirPods Max is my favorite). The ANC is top notch and the sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi performa64, Great! We are glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Fantastic Headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone have fanstastic sound quality. I mostly use them for gym sessions and it does a gread job of blocking out everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Britt,
Thanks for sharing your experience with the WH-1000XM5 headphones! We're glad to hear that they deliver fantastic sound quality. It's great that they effectively block out distractions during your gym sessions.
The WH-1000XM5 offers an impressive battery life, with up to 30 hours of listening time. They feature a lightweight design and plush ear pads for long-lasting comfort during extended listening sessions.
Thank you for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Sound quality, Weight
Love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and sounds awesome. I love it, amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanistH, Amazing! We're glad that you like the light-weight design and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best headphones for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset with amazing sound cancelation, sound and battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodrigoN,
Thank you for the purchase and we're happy to hear that you like the noise canceling, battery performance and price point of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Best Headphones on the market
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great sound, amazing look, excellent noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi papaguavo
You definitely made the right choice! We're thrilled to hear your enjoyable experience with the incredible sound quality, comfortable fit, design, and noise canceling features of your headphones. With WH-1000XM5, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
mid sound quality good in everything else
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good app + noise cancellation but lacking in sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, JimmyD.
We are pleased to hear that you are finding value in the WH-1000XM5 headphones' excellent Noise Cancellation and the functionality of the associated app. We put a lot of focus on creating a world-class listening environment, so it is great to know those features are working well for you.
We are sorry, however, to hear that the sound quality is not completely meeting your expectations. We're committed to providing a premium audio experience, and we would like to ensure you are getting the best performance possible.
Have you tried using the Equalizer feature within the Sony Headphones Connect app? Adjusting the EQ settings can often significantly tailor the sound profile to your specific preferences, offering clearer highs, deeper bass, or a more balanced mix.
We value this feedback and hope a small adjustment helps you unlock the full audio potential of your WH-1000XM5 headphones.
Thanks for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Greatest headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever happened. Sound is amazing. Noise canceling and mute to chat are amazing. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KH0011,
Thank you for your review!
We are thrilled to hear that you are enjoying the Sony WH-1000XM5 headphones. These headphones incorporate advanced technology to ensure you experience the highest quality sound. The WH-1000XM5 features innovative functionalities such as Speak-to-Chat and Active Noise Cancellation, and the Sony Headphones Connect app is designed to enhance your overall experience.
Your recommendation means a great deal to us, and we hope you continue to enjoy your headphones every day!
Thank you once again for choosing Sony!
Best regards,
Gus
- Pros mentioned:Sound quality
Awesome Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling. The taps (once you get used to them) are awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, thank you for the great review! We're honored to hear you're enjoying the Sony - WH1000XM5, especially the excellent noise cancellation and touch controls. Once they become second nature, they really make the experience smooth and intuitive. Enjoy your listening, and thanks for choosing Sony! Regards, -Dominick
- Pros mentioned:Battery life
Sony headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that they come with an app that you can costumize how they work. I love how long they last on a single charge and how short amount of time they need to charge for me to use them again.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, AxellP! We're glad that you are impressed with the app, together with the battery performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Performance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's definitely better then the xm4 in terms of anc and sound but the old design and touch pad are better on the xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DragonMarked,
We appreciate the feedback and we're glad to hear that you like your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have sensitive skin the material around the ears I had a reaction too. Now my husband uses them and loves them. Visually they look great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuiselleM,
Thank you for sharing your experience with the WH-1000XM5. While we are glad to hear that your husband is enjoying the headphones and that you appreciate the design, we are truly sorry to learn about the skin reaction you experienced.
We take feedback regarding the materials used in our products very seriously. Please be assured that we will share your comments with our Product Development Team for their review and consideration in future designs.
Thank you for considering Sony!
Regards,
Dominick