Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good highs and low sounds. Better bass than my previous Sony mx3
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BugsBunny,
Thank you for the 5-star rating! We're glad to hear that you like the bass sound quality of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Comfort, Sound quality
Amazing sound, horrible build quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone sound amazing, have great noise cancelling, and are extremely comfortable. I’ve spent entire workdays with then on and never felt like I needed to take them off. Unfortunately, the weak hinge snapped on me out of nowhere and the headphones have become unusable. Apparently, this is an incredibly common issue with these headphones that Sony refuses to acknowledge. I wanted to love these headphones, but its not worth the money for less than two years of usage. Sony needs to fix this build issue on their next headphones and acknowledge the mistake on the XM5s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi themerriest, We are sorry to hear about what happened to your Sony WH-1000XM5. We would like to ensure that you are getting the assistance that you need with your headphones.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Good sounding
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money if you catch them on sale. Easy connect to Bluetooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TkGoblue!
Thanks for the feedback! We are really happy to hear that your WH-1000XM5 headphones were a great value and that you found them so easy to connect to your devices.
These headphones include touch controls on the side so you can change songs or volume with a simple swipe, and they can stay connected to two different devices at the same time.
We are so happy to have you as part of the Sony family!
Best regards,
Estefany
- Pros mentioned:Sound quality
Amazing Sound Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, highly recommended! I upgraded from my old Sony headphones and these are much better. The noise canceling is insane, blocks out all outside sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryzone,
Thank you for sharing your experience! We’re thrilled to hear you’re loving the WH1000XM5 headphones. The sound quality and next-level noise canceling really make them a fantastic upgrade.
Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Fantastic!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great, comfortable to wear, excellent noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cesar, We're glad that you like the sound, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Very good sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has very good sound quality and has a good lasting battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antonio, Great! We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Totally worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable and the sound cancelling is amazing. Best headphones I’ve ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carley, we're glad you like the comfort and sound of our product. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH1000XM5 a pleasure to wear. Thank you for choosing SONY! ~Earl
Overall Good, Meh Sound Stage
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great product, worth it when on sale just unfortunate sound stage where sounds behind and in front sound very similar especially when gaming, though the treble is very responsive so footsteps are very audible, bass is a little muffled but still good. Music sounds amazing. Unfortunate the application to enhance bass, med and treble only works for phones. 4/5 stars overall, 3.5/5 for games
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielB!
We are excited to hear you're enjoying your WH-1000XM5 headphones! It's great that you were able to get them on sale and that they're working so well for music.
However, we apologize that you're not completely satisfied with the sound stage for gaming with your headphones. We understand it can be frustrating when sounds in front and behind sound similar. We also appreciate your feedback on the bass and the app's functionality.
We do have a great Inzone H9 Gaming Headset that's specifically designed for gaming and spatial sound. We hope you'll give them a try!
Thank you for considering Sony products and for your feedback!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great noise cancelling earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I really like how they block out sound. Sound quality is perfect. I like to use them at night
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB,
Thanks for the 5-star rating! We're so happy to hear how much you're loving the WH1000XM5 headphones! Their amazing noise cancelling feature is top-notch and matching it with spectacular sound quality simply make them perfect. Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality
Best headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have a great sound quality, theyre definitely the best over the hear headphone. When i was considering purchasing over the ear headphones i was considering both these and the airpod max, and for the sound quality & price point this was a much better purchase. The apps and adaptability features pushed me to purchase this over the airpod max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBfanyee, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great! I especially love using them in the gym. They really block out all surrounding noise. I use them while moving around a lot and they rarely slip off my head. The only time they slip a bit is when they are over my long hair. It is better if you move your hair out of the way so the pads make contact with your skin, keeping them in place and barely moving.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mags319, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and have a good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salma, awesome! We're glad you like the comfort and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
nice headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. They go hurt ur ears after a while, if you wear them covering only one ear… but when covering both, they are very comfortable. Also, ur ears get hot after like 40 minutes. Biggest pro is the battery life, iv used them like 10 times now and still haven’t charged them ever since I got them… and it’s still have like 40% charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nice, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Another Great Sony Headphones on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Sony Headphones. Excellent sounding and extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WKNOW, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and good noise cancellation head phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoopathiK, We are happy that you like your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Good but wish it was more sturdy
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and comfort is great, but I read too many reddit posts.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ziyou,
Thank you for the purchase and we're glad to hear that you like the sound quality and comfortable design of the headphones. Your feedback is greatly appreciated. Thank you for supporting Sony!
-David
- Pros mentioned:Battery life, Sound quality
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter uses it everyday. Great sound quality and battery life. Strongly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 12345, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re pretty good as far as noise canceling. But they have to be pretty loud to drown out other things.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerG, Thanks for your feedback and insights. We're also glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound, comfy, noise canceling so great, nice solid carrying case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaxonE, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are elite, you can really tell the difference when the audio canceling is on, you can also equlize them for your preferences Really good desition Quality-price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianM,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the elite quality of the WH1000XM5 headphones and the noticeable difference with active noise canceling. Your mention of the customizable equalizer and the great value highlights what makes these headphones special. Thank you for sharing your experience with us!
Best regards,
-Fred