Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Spectacular headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these as a Christmas gift for my wife and she has absolutely loved them. She is a musician and records from our home studio quite a bit and these have fantastic headphones for recording or just sure listening casually. Normally she does not care about this kind of thing but she has absolutely been in love with these headphones and will not go back to any others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pablo, We're happy to hear that your wife loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good sound for me
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound for me when I use movie and music envy time
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, PhongL!
We are so pleased to hear that you are happy with the sound quality of your WH-1000XM5 headphones for both movies and music. We designed this model to deliver exceptional audio, providing a rich and immersive experience for all types of content. It's rewarding to know that they are meeting your expectations every time you use them.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
best on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing quality, comfortable, best sound quality!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdonI, We're glad that you like the sound, comfort, and overall quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Only Sony Sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my step daughter for her birthday. She literally barely ever takes them off. Great sound, love the silence feature. A+ headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamC, Awesome! We're thrilled to hear that your stepdaughter loves them and enjoys the great sound quality and the silence feature. Your feedback is greatly appreciated, and we're glad to know that the headphones have met your expectations. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good buy Very goood, music perfect. I love this purchase, it's fascinating
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JulioM,
Thank you for choosing Sony!
It brings us great joy to hear that you are enjoying your WH-1000XM5 headphones! We're thrilled that you find the music experience to be perfect. Thank you for your kind words about your purchase; we truly appreciate your feedback. Enjoy your listening experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great noise cancelling earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I really like how they block out sound. Sound quality is perfect. I like to use them at night
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB,
Thanks for the 5-star rating! We're so happy to hear how much you're loving the WH1000XM5 headphones! Their amazing noise cancelling feature is top-notch and matching it with spectacular sound quality simply make them perfect. Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality
Hands down the best!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the NC Bose 700 headphones a couple weeks ago... which did not convince me.. I was very disappointed. I decided to go with these XM5's and at the very first listen i FELL IN LOVE! These headphone sleave the Bose ones in the dust! The sound quality is 10x better, microphones are amazing.. overall I give them 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mando, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
10/10 Headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, feels very light and can wear it for a long period of time without it feeling uncomfortable. Noise cancellation is outstanding. Definitely recommend to purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleH, We're happy to hear that you like the WH1000XM5. Thank you for choosing Sony. Erin
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my son for Christmas. The headphones work great and he said the noise canceling is awesome! The zipper on the case broke right away…it’s almost as if the zipper was put on the inside. Hoping to reach out and get a new case for them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, user923539!
We’re so glad to hear your son is enjoying the awesome noise canceling and performance of his WH-1000XM5 headphones! However, we are very sorry to hear about the issue with the carrying case zipper. That certainly isn't the experience we want for you or your son, especially with a new Christmas gift.
We would love to help get this resolved. Please reach out to our support team at socialsupport@am.sony.com with your contact information so we can assist you with this problem.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Best sounding mainstream wireless headphones, few negatives though, the touch sensor panel seems to have a kind of its own!I wear them all day for work all year round so I wish they had less wear fatigue but if you wear them for shorter periods of time they are perfectly comfortable!Otherwise my favorite headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArtemV, Thank you for your review on your new Sony WH1000XM5. We're very pleased to hear you like superb sound quality of this unit. We're sorry to hear about the touch sensor panel issue you're having. If the touch sensor control panel reacts incorrectly, please follow the troubleshooting steps on the link below to resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558775.html
We also appreciate your feedback about the fit of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Weight
Comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't expect how lightweight it was going to be, but I like the comfortability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NiCh, Awesome! We're very pleased to hear that you appreciate the comfortable fit of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Top of the line headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and comfortable. The sound quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jklug, We're happy to hear that you like the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and super comfortable. They are worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaS, We're happy to hear that you like the audio quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Surprisingly amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have a lof ot features and gestures for attention and comfort are very user oriented, I have used Bose and i definetly think that if you get this 50 usd less than Bose it is a right choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esteban,
You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the amazing features and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
well, sony never let you down...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been a loyal sony user for many years - it never disappoints me! I've had a XM2 for 6 years which worked so well, but I unfortunately lost it during a trip. Upgraded to XM5 last month and it delivers moreeeeee than expected. Sound is a personal taste but I prefer Sony's profile to Bose and Apple. Definitely recommend :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daiz, we're glad you are enjoying our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
Not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are visually pretty, but, wearing them feels a little weird because they stick out on the sides - they’re definitely wide, so say goodbye to laying down and wearing them. The way they extend is unique, but I worry about the longevity of the arms. Additionally, the way they are meant to sit in the case is awkward, and a more clunky experience than the older model. Not a great user experience, especially for the price, I don’t want to feel like i’m struggling to get them out of the case. Not great for situations like an airport, or class. The headphones themselves work great, but unfortunately everything else about them is a let down.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MayaZ,
Thank you so much for taking the time to share such detailed and honest feedback about your WH-1000XM5 headphones. We genuinely appreciate you letting us know your experience.
We're really sorry to hear that while the sound quality is great, several aspects of the design and the carrying case experience did not fulfill your expectations.
Your specific notes on the "wide" fit, the longevity concern with the extending arms, and the awkward case placement are incredibly valuable. We rely on feedback like this to improve future products and design choices.
Thanks for considering Sony headphones and for providing us with this helpful information.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Comfortable!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, noise canceling works great and nice color selections.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CelerinoB,
Thank you for choosing Sony!
It’s fantastic to know that you’re enjoying your WH1000XM5 headphones! We’re pleased to hear that the sound quality and noise-canceling features are impressing you, and we’re glad you appreciate the variety of color options available. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Battery life
Kept me calm in Chaos
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version and I was obsessed with everything about them. This version takes it up a level including playing time. I was recently in the hospital and wore these non-stop to maintain calm during chaos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlysiaF,
You made the right choice upgrading to the Sony WH1000XM5! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Sony Headphones for the Win
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Air Pod Max, Beats, and Bose but these are my favorite out of these. Comfortable to sleep in, relax and workout I barely feel them. The sound A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User233025,
Thank you for choosing Sony!
It brings us great joy to hear that the WH-1000XM5 headphones have become your favorite among your collection. We’re delighted they offer the comfort you need for sleeping, relaxing, and working out, all while delivering A+ sound quality. Your experience inspires us to keep innovating and providing exceptional audio products.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Volume
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product- not as loud as I would have liked. Noise canceling feature is awesome though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevinM, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl