Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sounding headphones.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top tier headphones giving good sound and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nick,
Thank you for choosing Sony!
We're honored to hear that you're enjoying the WH1000XM5 headphones. Their exceptional sound quality and advanced noise-canceling features truly set them apart. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Better than AirPods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality not true noise cancellation still can hear a sound in the background from the street but does a pretty good job better than AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PaulF,
Thank you for considering Sony products.
It brings us great joy to hear that you appreciate the sound quality of the WH-1000XM5 and find it performs well compared to other products. We understand that some background noise can still be heard, and we want to help you get the most out of the noise cancellation feature. To maximize its effectiveness, please ensure the headphones are worn properly with the ear pads sealing well around your ears. Additionally, turning off Adaptive Sound Control and setting noise cancellation to its highest level manually can improve your experience. For more detailed information, please visit: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html.
We are committed to resolving this issue for you. If the problem persists, we recommend contacting our dedicated support team for advanced troubleshooting. You can access all available contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
- Pros mentioned:Battery life
10/10 Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Perfect for the gym. I wear them all the time. I only have to charge them about once every two weeks, and I wear them every day for at least an hour.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KealeighM, We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Almost perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy and a overall nicer fit and feel over the previous gen, has a little less bass bit quality overall seens better. Noise canceling is incredible on these and i actually use the passthrough ambient mode several times a day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattK, Excellent! We're glad that you like the overall fit, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best wireless overhead.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever owned. Block out sound great even without noise cancellation on. The sound quality is also amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyL, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing, I only ever spent under $30 for headphones before so these were a total upgrade and well worth the price. I use these when i’m in the backseat of the car with my family and it cancels out all the noise and radio their playing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi goldfishzoo, Awesome! We're glad you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best carrying case in the game
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like this better than the Airpods Max. Not as seamless as apples headphones for the apple ecosystem, But fit and comfortability wise I would definitely choose this over the other. ANC feature is nice and carrying case is really nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi olaniso, We're delighted to hear that you like the fit, comfortability, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Vast sound quality improvement over the XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not expect any major changes besides the aesthetics but the sound quality on these is so much more dynamic and sharp than it is on the XM4s. The noise cancelling in a way is improved but it sounds like it is always adapting to background noise and your head movements which may bother someone using this to nap with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monty,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound quality and noise canceling function of the headphones. The Adaptive Sound Control function can be turned off by using the Sony Headphones Connect app. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00229328
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
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Sony Headphones Model Number:
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Additional Information regarding your experience with the WH1000XM5.
Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!
-Ralph
headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these headphone sm! they’re so cute and trendy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Paige,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your WH-1000XM5 headphones and enjoy their stylish, trendy design. It’s wonderful to know they’re a perfect fit for you, and we truly appreciate you sharing your enthusiasm with us.
Best regards,
-Fred
- Pros mentioned:Sound quality
good for everyday
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, I've tried bose before and while quality was better at times these are much better for everyday use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarnellC, You've made an excellent choice! We're very happy to hear that you find these better for everyday use. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, great quality and exceptional performance!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mony,
Thank you for choosing Sony!
We are thrilled to hear that you found the product to be excellent, with great quality and exceptional performance. At Sony, we are committed to providing exceptional audio experiences, and we are thrilled to hear that our WH-1000XM5 headphones have gone above and beyond your expectations.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had. The noise canceling is amazing. While flying you can’t hear the plane at all. Music sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieD, We're glad that you like the features of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
The best noise cancelation!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from XM3, these are far better in noise cancelation. And it's still super comfy for long-duration periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DLC761, Fantastic! We're thrilled to hear that you find the WH-1000XM5 headphones to be a significant improvement in noise cancellation compared to the XM3. It's great to know that they remain super comfortable for long-duration use. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best ones of all !!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. Great sound and quality. I’ve bought them for my entire family. Not the cheapest but worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LizC, We’re delighted to learn that your entire family is enjoying the remarkable features, superior sound quality, and incredible value of your WH-1000XM5 headphones. It sounds like we hit the mark with the WH-1000XM5. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model before these and I loved them and when I heard they released a new version I was excited. Long story short the build quality isn't as good but the sound and noise cancelation is beter than ever. Overall I definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, We're glad that you like the sound and noise cancelation. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical at first when I bought these headphones but wow do they sound amazing. The noise cancellation could be a tad bit better but it does the job by dialing the airplane noise way down. Would most defiantly recommend these to friends and family.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisP, Thanks for sharing your awesome experience. We are glad that you like your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were exactly what i was looking for the quality is perfect and the sound blocker works so well i am definitely going to get another pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IselaV, Awesome! Glad to hear your purchase went well and these headphones suits your needs and expectations. It's wonderful to know that you are enjoying the super sound quality and excellent noise cancellation of your WH-1000XM5. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. We look forward to seeing more of your reviews in the future. Have a great day! -Jess
- Pros mentioned:Sound quality
The Best Headphones!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this headphone for 7 months and let me tell you they are worth it! The price and quality is excellent. Noise cancellation and sound is immaculate. 100% would recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyM, We're glad that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Very slay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually like really good. I feel like im walking down a mf runway whoth these btches on, and the sound wuakity is amazing, but tbh anythings amazing to me and my Dollar Tree lifestyle
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ILoveMenHahaFunnyName,
Thank you for sharing your feedback with us and we are delighted to hear your satisfaction on our Sony XM5 headphone. It's nice to know that you are pleased with the audio quality of our XM5. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super good headphones the noise canceling is unreal :) and great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SonyH,
Thanks for the great review and the 5-stars rating! We are glad to hear you are enjoying your Sony Headphones! It is great that you are taking advantage of the amazing Noise Cancelling feature. Download the Sony Sound Connect app to explore more features and options!
Thanks for choosing Sony, have an awesome day!
-DiegoV