Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Good Sound Quality and Comfort, Horrible Build Qua
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall sound quality and comfort while wearing the headphones is great, however in good faith I could never recommend anyone spending the premium price tag these headphones carry as the build quality is terrible (all the hinges are thin plastic). The build quality would not be as big of an issue if Sonys warranty covered this very common issue but they refuse and charge a premium to fix it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerR,
We're glad that you like the sound quality and comfort of the headphones. Your feedback about the design is greatly appreciated. We would like to know more about what happened so we can review your file and help you out. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Lima charlie <loud and clear>
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head phones are clear. The emphasis is on vocals. If you are looking a pair of anc's that provide top notch experience even at a low volume. These are the one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sully,
Perfect! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are 400$ headphone they are obviously good just wouldn't use them hard like at the gym and you have to be gentle, very good quality headphones i forget when i even have them on noise canceling could be a bit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thanks for your feedback and insights. We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best over the ear headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has the best all around headphones for every kind of music period. May not be as high of volume but for audiophiles they are second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DavidC, Thanks for your review. We are thrilled to know that our WH1000XM5 wireless noise canceling headphones are the best over-ear headphones for you. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing sound and noise reduction. Feature of being able to tap on the earpiece when someone is talking to you so you can hear them is super!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CheapMarga, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
- Cons mentioned:Price
Good but expensive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought both the white one and black one. But I prefer black even though the black one attracts more stains easily. Noise cancellation and call quality are one among the best. But audio quality is not at its best for the price point. It could have been little cheaper. Aesthetic wise these feel very cheap compared to xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeadAlready,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the noise canceling function and call quality of the headphones. To have the best sound experience, you can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
We also appreciate your review about the design of the headphones.
Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Excellent for music lover.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. The Bass, clarity of the sound, the vibration, details of the back ground instrument is harmonically combined and it delivers to your ears with the most details. Of course, the source of the sound also has to be good enough to fully appreciate the headphones. Noise cancelling is great works perfectly in the environment I am using. Mostly Airplane, Train and in the park. Voice call is nominal. It does what all the headphone would do. Overall as a NC Headphone this is a great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayC, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones in the market
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones has quite good sound quality compared to other headphones out there and for me the sound is perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EleazarP, We're pleased to hear that you like the audio quality of the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Superb headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever; comfortable, excellent sound, works great with both Apple and other devices, and best sound reduction of background noise I have ever heard. Planes are nearly pin drop silent...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doc100, Excellent choice! We're glad that you like the audio quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is great! Sound is crisp and clear. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephy2211, Thank you for the great review! We're very pleased to hear that you love the exceptional noise canceling and great sound quality of the Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony beats the rest
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best over the ear headphones you can get sounds is amazing and the noise cancellation works great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chana, We're glad that you are enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Perfect for studying
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones for studying, and they're absolutely amazing. They're so comfortable and i zone out when i use these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeM,
Very nice! We're glad to hear that you like the comfortable design of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Excellent head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color and design, more importantly loved the way i could set it up without too much of a hassle. Sound quality is outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vishashe, Amazing! We're thrilled to hear that you love the color, design, ease of setup, and outstanding sound quality of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had each 1000 series since XM2. I love the look of these more the rest of em and they as expected sounds amazing. My only gripe is that i wish they were about to fold the cups down when i have them tested on my shoulders
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drewdown,
That's awesome! We're glad to hear that you love the sound quality of the headphones. Your input is much appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Sound quality
LOVE THEM
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] the noise cancellation is CRAZY along with the adaptive touch is awesome as well. i love the bass and sound quality on these
I would recommend this to a friendBrand response from SonyListens
Posted .This is great to hear, ChandlerW! We're also glad that you are enjoying the noise canceling function and audio quality. Thank you for choosing Sony. Erin
Ms. Yee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson loves this headphone for Christmas gift from me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JocelynL,
Thank you for choosing Sony!
We couldn't be happier to hear that your grandson loves the WH-1000XM5 headphones you gifted for Christmas. It's wonderful to know our product brought joy and enhanced his listening experience during the holidays.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As expected from sony, they sound great. Only down side is i wish the charging cable was longer, but all things seem to come with a 3 inch these days.
I would recommend this to a friendBrand response from SonyListens
Posted .This is great! We're delighted to hear that you love the sound quality of your headphones, Kaeleth. We'll take note of your feedback with regards to the charging cable. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Great sound quality. Lightweight quality material. When you wear a hat it messes with the connection and ear sensors! Try not to distort ear sensors wearing hats. Otherwise great purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the feedback, BrianM! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort
Can’t hear you !
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these there so comfy. Wore them all the way to Spain
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, JenniferH! We're glad you are impressed with the comfy design and amazing noise canceling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Top notch!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch! ANC is awesome and sound quality is simply super. Stylish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VenkatB, We are glad to hear that you are enjoying the WH-1000XM5 headphones! They are indeed known for their top-notch Active Noise Cancellation (ANC) and excellent sound quality. Thank you for choosing Sony! -Carl