Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, use them for work and I also use them for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the amazing review, ErickR!
We are so glad to hear that your WH-1000XM5 headphones are performing so well for you in two very different environments! It’s great to know they help you stay focused during work hours and keep you motivated at the gym.
We designed these with a lightweight frame and industry-leading noise cancellation to be versatile enough for any setting, and we're thrilled to hear they are keeping up with your lifestyle. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Good, but not worth the upgrade.
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] As per usual Don't delivers great sound quality, however I don't see the need to upgrade to these over the previous xm4 headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Noah,
You made the right choice upgrading to the Sony WH-1000XM5! We're glad that you like the sound quality of the headphones.
Upgrading to the XM5 will be worth it! The WH-1000XM5 headphones are our biggest step forward in noise canceling technology. From airplane noise to people’s voices, our WH-1000XM5 features 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm precision-engineered driver, DSEE – Extreme, and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the totally revamped design and beautifully finished in newly developed soft fit leather that fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony wh1000xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this Sony head phone. I like when someone talking to me and I can put my right hand over the head piece to lower the voice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nickokas, Excellent! We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The sound quality is great, especially with the app where you can change the different frequencies to match what you want. The noise cancellation is very great as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan, Awesome! We're glad that you like the sound quality, app, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Cute headphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it, light weight, sound quality is perfect. Only complaint is touch bar is hard to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaN,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality of the headphones. The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. Check this link for more details.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558775.html
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Mr Long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s quiet, and functions very well. It blocks out noises with high a high frequency yet you can hear a person speaking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dellong, Great! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Really good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is wonderful. I love you noise cancelling and how easy it is to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaquainN, great! We're glad you like love the ease of use, sound quality and noise canceling of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I super love it!!! Ive used on our last trip to Canada and whenever we have to travel out-of-state… Its so clear and im amaze how quiet it can be…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanJhay12,
Thank you for the purchase and we're glad to hear that you love the clear sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The best ive ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time having noice cancellation headphones and I absolutely love them. For the price, they are great quality based on the material and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RRilla,
Awesome! We appreciate the 5-star rating and we're glad to hear that you love the noise canceling and quality of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
As expected, Sony lives up to its reputation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones of my 58-year life. BEST...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuneK,
We are honored to hear that the WH-1000XM5s are the best headphones you've experienced! It is wonderful to know that our reputation for quality and noise-canceling technology has lived up to your expectations.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
really good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them so much, the noise canceling is great and the ear things are so soft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvangelinaT,
Very nice! We're glad to hear that you love the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great sounding headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and great price. This headphone have better sound quality then my beats 3
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BIGC, We're pleased to hear that you like the audio quality of the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Dan Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband absolutely loves them. Uses them all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatCollins,
It brings us great satisfaction to hear that your husband is enjoying his new headphones and using them all the time!
We are glad he is experiencing the benefit of the two processors controlling eight microphones, which work together to deliver unprecedented noise cancellation and exceptional call quality. It is also wonderful to know he is enjoying the awe-inspiring audio quality made possible by the newly developed driver, DSEE Extreme™, and Hi-Res audio support.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling quality !!! Such an improvement in the microphone also !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisC, Great! We're glad that you like the noise canceling and microphone quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Really good headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy them to flights but end using also for work or hear music, the noise cancellation is pretty good and sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToniD,
Thank you for the purchase! We're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sorry headset... I love it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its simple!!! Hi Quality!! this headset by Sony are the number one
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CesarM! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Highly Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A plus. This product lives up to its reputation. Sound is terrific and it does, indeed, cancel outside sound----until you press on a Headphone when outside noise can be heard. Sweet gear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cross, Great! We're delighted to hear that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Get this headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great headphones. I waited to write this review for sometime because I had to make sure and I have to say best purchase ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PriscillaA, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The Standard
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best of the best, great in sound and options. ANC is top of the pile. Love the look. Great for travel. Kinda the benchmarks of ANC headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeeCee, Amazing! We're glad that you like the sound quality and noise canceling function. This is also great for travelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Woooo
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these headphones they’re great and for the price compared to other headphone , idk maybe a fruit, they’re way better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewO, This is great! We're pleased to hear that you love these headphones. Thank you for choosing Sony. Erin