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Customer reviews

Rating 4.6 out of 5 stars with 6242 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 190 Showing 3,781-3,800 of 6,242 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Just a little too big but sound quality and look are great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephanieV, we're glad you like the sound quality and the design of our industry-leading noise canceling headphones. We appreciate your feedback regarding the size of it. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really nice and comfortable. Been wanting one for a while and having a pair is genuinely nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anti, We are happy that you like the overall quality of your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones for the gym if you’re thinking about getting these get them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GinoM, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolutely love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones literally. When they say noise canceling they really mean noise canceling!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AprilS, That's awesome! We are glad to hear that you absolutely love your Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great everyday and travel headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC headphones I have used and the sound beats any wireless earbuds. Great purchase for travel but not the gym as they are not water resistant

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SammyFlamingo, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise Cancelling Gods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has done it again. They’ve provided a noise cancelling experience that’s to die for. The sound sounds a bit richer. And there have been improvements to the mic— from previous models.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YesMan, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable angelic sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the simplicity of the headphones. The touch controls work so well and the sound tops everything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kingben,

      Awesome! Thanks for the honest review. We're glad to hear that you love the design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    works good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought these headphones because I travel a lot and would love to not hear the airplane engine noise or crying babies. Overall they are great, the quality is supreme.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sally, we're glad you are enjoying your new headset! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, i got them on sale. I bought the extra warranty. Im very happy with my purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JackieJ Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    best headphones ever

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i use these headphones everyday. so comfortable around my ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryamM, We're happy to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GoodImprovement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are better than the last versions however I would only recommend it as a new headphone or if you have the xm3 or below. My only complaint is the travel is a bit harder.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Uravgreview, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Quality great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy to connect, the color is accurate to the picture, and good sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Claudia, Great! We're happy to hear that you like the ease of connection and sound quality. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best !❤️

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds very good. I loved it. I also loved the color because it is black but matte.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnicetoA, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    King of ANC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and it's the King of Active Noise Cancelling. Sony also has one of the best apps for customizing the equalizer to get the sound how you want. Worth the upgrade in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Norm, Good to hear that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't take these off, i like them so much. Definitely recommend these to anyone looking for great sounding headphones with awesome noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 59417Guy, Great! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality headphones recommend for music and connect with computer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NavneetK, Excellent! Thank you for the kind words and we’re glad you are enjoying your new headphones! Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony xm5.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound so far. Can't compare to any others. No need too these are all you need.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Good but not perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but the bass should be improved and also the build quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaidenKhang,

      Thank you for your feedback! We are glad to hear you are enjoying your WH-1000XM5. We appreciate your comments regarding the bass and build quality, as we are always looking for ways to improve our products.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Berrin Carrillo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its looks and sounds incredible. I’m so happy with my amazing headphone. I made great choice. Thanks a lot you guys all…

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BerrinCarrillo, Great! We're delighted to hear that you like the sound quality and looks. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding product from Sony — I’ve loved using it for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sharath,

      Thank you for the fantastic 5-star review! We're beyond pleased to hear you've been enjoying the Sony WH-1000XM5 headphones.

      It means a lot to us that you consider them an outstanding product. We put a lot of effort into designing them to be the most comfortable and best-performing noise-canceling headphones on the market. With their lightweight design, excellent call quality, and industry-leading noise cancellation, they're built to be a part of your daily life for a long time.

      We're thrilled you're happy with them and appreciate your loyalty to the Sony brand!

      Regards,
      Dominick Sony_US