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Customer reviews

Rating 4.6 out of 5 stars with 6244 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 219 Showing 4,361-4,380 of 6,244 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quailty, their so cute and comfortable as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdwinE, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolutely love!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is amazing and the sound quality is great. Plus they are cute!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WinR,

      That's very nice to hear! We're glad that you're enjoying the noise canceling and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones I got

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really good to use. Plus it has really good audio quality so 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the wonderful feedback, Silentgamer! We're glad that you are enjoying your new Sony XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Rich bass, awesome noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidG,
      Perfect! We're delighted to hear your satisfaction with the rich bass and noise canceling features of your WH1000XM5 headphones. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding comfortable set of noise canceling earphones. High tech also with 360 sound with certain music apps right now

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DawnL, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Great sound as always, fit and retention is meh.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is on par with all Sony headphones. Fit is less than desirable. Going from the XM4, the fit of the XM5 is not as good as the XM4. The bar is not as wide, and with less padding in the muffs, along with less tension, the headphones slip around more when leaning forward and backward. If they sound better than the XM4, I can't tell. If the XM4 wasn't still more expensive than the 5's, I would have bought the 4's again.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 12345, Thank you for the feedback on your experience with your new Sony WH1000XM5. While we're glad to hear that you're enjoying the great sound quality, we regret to learn that you find the comfort level of the XM5 is not as good as the XM4. We understand that finding the perfect fit can vary from person to person. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great for anyone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having never had over the ear headphones these are great. Some learning curve but I love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonK,
      Awesome! We're glad you love your new headphones. You may find this link helpful on how to use the WH1000XM5. This headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the Sony wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones and good quality. My daughter loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NancyR,

      Perfect! We're glad that your daughter is enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic headphones. Love the ANC. The sound quality is great and the call quality is the best ive used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ademo, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony bears others

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony wireless is awesome, connects well and sounds great ! Own one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THEAPPLE, we're glad you like the sound quality of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones - really works to what they say they do!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi adv73 Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Theye are a beast. Cuts all airplane noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MAMBA, Perfect! We really love to hear you like the excellent noise canceling feature and impressive sound quality of our industry-leading, Noise Canceling headphones, WH-1000XM5! It's good to know you're happy and satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for offering a fantastic rating on the product! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Not bad not great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work pretty well, not as great as i expected but definitely gets the job done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicR, We're glad that the headphones work well. We appreciate your feedback and thank you for choosing SOny. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome best Sony over ear headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have and had many over the ear headphones from all types of manufacturers and these are my favorite yet will definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fred, We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Sony and Sony does good at being Sony headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChungustheMaximus,

      You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the headphones and the sound itself is amazing would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kurousagii,
      Thank you for such a great review and recommendation! We always strive to deliver the best quality with our products. Your satisfaction with the incredible sound quality of your new headphones is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Earphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work on a loud machine, these help protect my hearing. Works great, I would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maggie,
      Thank you for sharing your great experience with us! We're glad to know your new headphones suits your needs and expectations. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for the recommendation and for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great! Easy bluetooth pairing. Feels durable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NelsonH,

      Awesome! Thank you for the purchase and we're glad that you like the sound quality, durable design and Bluetooth of the headphones. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very gooddddddddddddddddddddddddddddddddddddddddddd

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidS,

      We're so happy to hear you're loving your WH-1000XM5 headphones! Thanks for the enthusiastic review.

      Thanks for choosing Sony. Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price and the sound quality is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AravindM, Awesome! We're glad that you like the audio quality. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US