Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Good ANC, Terrible Build Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC on these are honestly some of the best I've ever used. However, the sound quality is a bit lower than I expected. The build quality of these are also absolutely horrendous as they have broken from just sitting on a shelf of an extended period of time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EliC, thanks a lot for sharing your feedback with us. We're glad to hear you’re enjoying the noise cancelling on the WH‑1000XM5s, but we're really sorry to hear the sound and build did not fulfill your expectations. The headphones definitely shouldn’t be breaking like that, so we recommend reaching out to our service center, Encompass, for a low-cost repair: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
For the sound, you might also want to try adjusting some of the EQ settings in the Sony | Sound Connect app, it can make a big difference depending on what you’re listening to.
Thanks for considering Sony and for bringing this to our attention.
Sincerely,
Estefany
XM5 is THE BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound so far for this series of headphones. Amazing noise canceling as always and call quality is better by far from the XM4s. Unfortunately they did away with the voice prompts, instead opting for a series of different tones that I really don’t like. It isn’t enough for them to lose a star but it is annoying nonetheless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bwherman,
Fabulous! We are so happy that you are satisfied with the amazing noise canceling feature, crystal-clear call quality, and superb performance of our new WH-1000XM5. We are sorry if you are having an issue with the voice guidance. You can actually turn on/off this feature using the “Sony | Headphones Connect” app. For more details, please refer to the “Sony | Headphones Connect” app help guide:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html?search=voice%20guidance
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should need more information or technical assistance with our product, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great Headphone from Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it Sounds Great and Noise canceling is Insane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mojochukwu, Fantastic! We're glad you love the great sound quality and excellent noise canceling feature of your Sony WH1000XM5 headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Awesome purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im more of an ear bud kinda guy but these are perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xAndronicus, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Pretty darn decent pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible range and immersive sound, but battery life is worse than expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent, We're happy to hear that you like the sound quality of your headphones. We'd also like to know more details about the battery life, please email us at socialsupport@am.sony.com.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Exceptional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Checks every requirement. Beats my expectation. And generally good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nayo, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. I got it as a gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AstoriaNY,
Thank you for choosing Sony!
We're thrilled to hear that you're enjoying your WH1000XM5 headphones, especially as a gift! With industry-leading Active Noise Cancelling technology, these headphones are designed to provide you with an unparalleled listening experience. We’re confident that you’ll appreciate their effectiveness. Thank you for sharing your feedback—enjoy your new headphones!
Best regards,
-Fred
Loud co workerz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yesssssss finally found a decent pair of earphones I was trying to find out if my sony wh xb900n was under warranty it wasn't but then try these on in the store the price was a bit but much but it was worth I work in a kitchen and it can be alot loud when i put these on i love not hearing my talkative co workers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bmwess, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love it!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great music quality & durability! Compatible with all my devices!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShelbyU, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good i would totally recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samsung,
Thank you for the 5-star rating and we're glad you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the product worked out perfectly, highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlanD,
Thank you for choosing Sony!
We're so happy to hear that your WH-1000XM5 headphones delivered a perfect experience. We strive to deliver quality and comfort with our products, so knowing they've exceeded your expectations means a lot to us, and we truly value your recommendation.
Best regards,
-Fred
Sony did it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I had read the reviews of all the best noise cancellation headphones and kept coming back to this product. Good choice and i would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdebunmiG, You've made an excellent choice! We're pleased to hear you like the exceptional noise cancellation of your Sony WH1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market right now. Sound quality is really good and the ANC is perfect. Used this on a few flights and it did it’s job very well. Battery life is very good as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kulafu, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Noice canceling improved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely an upgrade. Noise canceling has improved.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Genesis, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Buyer beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the beginning I loved these headphones! Then the headband pulled away and they are useless! Look at others reviews and you will see the same issue! I even purchased a warranty, which they of course said didn’t cover this issue! They are very expensive, and now I can’t afford to replace them! I called support and sent all my info and they rejected my warranty. Buyer beware!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarthaB,
We're sorry to hear about your experience. We understand that your XM5s are having issues with the headband. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Case number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Eliab
Sony Social Support.
- Pros mentioned:Sound quality
Great product no regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot beat Sony. Bought first time, fell in love.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ModyK, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Quick purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought head phones for my grandson for birthday. Sales person told us just go to cashier, tell what we want and they will get for us. Everything went very quickly. We were in and out and didn’t even get a hamburger, lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SueM, We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have had. Have had no issues. Work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmberD, thanks so much for the fantastic 5-star review! We're immensely pleased to hear that you're enjoying the extraordinary sound quality and industry-leading noise cancelling technology of the Sony - WH1000XM5. We really appreciate your support and thank you for choosing Sony. Enjoy the music! Regards, -Dominick
- Pros mentioned:Sound quality
Jj
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good since these are my first headphones ..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonjon, Amazing! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Especially for the gym, I used covers to protect from the sweat getting in! I would recommend this and very good noise canceling!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mich, We're glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin