Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Went with them over the Apple Max pair and have not regretted it one bit. The driver software for iOS fets the job done phenomenally and you dont even have to initiatenit yourself at all. Definitley worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ILOVETECH, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great durable headset. I like the nice clean look and the audio is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indy, Great! We're glad that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Buy them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had, or experienced. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive review of the WH-1000XM5, voidwaredotexe! We are honored to hear that you rate them 10/10 and regard them as the best headphones you've ever experienced. We strive to deliver exceptional audio quality and advanced noise-canceling features, and it's great to know they're meeting your expectations. Thank you for choosing Sony!
Gus
Sony > Apple
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones - takes a little getting used to at first but overall would recommend. Sometimes if you wear too long it could hurt your head but honestly that's most things hats included
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GHBS, thank you for your output. We're truly glad that you are enjoying your new headphones. We also appreciate your recommendation. Thank you again for choosing Sony. Erin
Sony - WH1000XM5 Wireless Noise-Canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously bought this in another color. No complains except it must be handled with care because the sound in one side may be faint after a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amazonkindle, We are glad to hear that you are happy with your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
- Cons mentioned:Price
SAVE YOUR MONEY!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, Lots of better choices for less money. You can talk about sound quality all day long, for me Evo Crushers, Crush the premium brands in performance. Save your money. No they don't have noice canceling, because they don't need it!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardA, Thanks for the feedback. We're sorry if you are not impressed with your headphones. Kindly check the link below. There are few steps you can perform to improve the sound quality of your headphones. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html Hope this helps. Thanks and regards, -Craig
Not worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They weren’t worth the price. I won’t be purchasing headphones from Sony any time soon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alro,
Thanks for the feedback and for giving the WH‑1000XM5 a try.
We're really sorry to hear they didn’t feel worth the price to you. That’s not the experience we want anyone to have with our products.
We know value is personal, and your comments about cost and expectations are important for us to hear.
If you think there might be a technical issue with your headphones, please reach out to our support team so we can help check what’s going on and look into options with you. https://www.sony.net/support-contact
We really appreciate you giving Sony a try.
Warm regards,
Estefany
Comfortable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best product I did used and loving it . Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandeep,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the WH-1000XM5 headphones. It's always rewarding to know that our products enhance our customers' experiences. Your recommendation means a lot to us, and we appreciate your support for Sony!
Best regards,
- Stephanie
Great headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely like that these do not go directly into my ears. But after a while, they start to make the top of my head hurt. Besides that they are amazing headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kahlee, Thank you for sharing your feedback on your Sony WH1000XM5. We're glad to hear that you appreciate the over-ear design and find the headphones amazing overall. We understand that comfort is crucial, and we're sorry to hear that the top of your head starts to hurt after prolonged use. We recommend adjusting the slider (left and right) to find the most suitable fit for you and to use it for longer periods. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Weight
Noise canceling is amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money very lite and noise canceling is on god mode
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1234, Great! We're glad that you like the lightweight design and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for, overall excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cicilline, thanks for the five stars! We are immensely pleased to hear that the WH1000XM5 headphones are exactly the quality you expected! Thank you for choosing Sony. Sincerely, -Jenn.
Elite headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great noise canceling, probably the best headphones I’ve tried. They fit really well over my hair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyeH, Thank you for the great feedback! We're very happy to hear you like the exceptional noise canceling and comfortable fit of your Sony WH1000XM5. Thank you for choosing Sony! -Sam
Two pairs.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've own two pairs of XM5'S. "Overall, you'll get your money's worth". Truest & believe this if anything :]
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewR, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best heaphones ive ever had, App is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UzziahS, thanks for the 5-star rating! We're beyond pleased to hear the Sony - WH1000XM5 have been such an excellent option for you. With their industry-leading noise cancellation and magnificent sound engineered to perfection, these headphones are designed to elevate your listening experience, whether you're commuting, working, or simply unwinding with your favorite tracks. We're also glad you're enjoying the Sony Headphones Connect app; it's an awesome tool that really enhances customization and control, helping you get the most out of your headphones. Thank you for choosing Sony! Regards, -Dominick
XM5 for the win!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the real deal. After trying a friends XM4, I had to grab them when they came out. Absolutely fantastic. I no longer have to suffer through the mindless conversation that goes on between my coworkers. Thank you Sony, you have saved my sanity and quite possibly my coworkers lives.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandomFLGuy, That's great! We're glad to hear that! Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. Thanks fo choosing WH-1000XM5 headphones. Jay
Awesome headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, would definitely recommend them as they work extremely well especially when the environment around me is really noisy and trying to sleep or study!
I would recommend this to a friendGood build quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact that I can listen to PC and my phone at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanS, thank you so much for your thoughtful review! We're glad to hear you're enjoying the solid build quality of the Sony - WH1000XM5 and making good use of the multi-point connection feature, being able to stay connected to both your PC and phone at once really adds to the convenience. Thank you for choosing Sony! Regards, -Dominick
The best headphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is perfect!! When i put those, i forget there`s a world around me. The noise cancelation is amazing!! Great for flights and noise places.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diogo, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Subpar Experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke! I was super disappointed with the sound of these. I still own and emphatically use the Mx3's. The 6's are pathetic compared to the sound and build quality of the former headphones. I really wanted to like the 6's, but if you have a discriminate taste and want your music to sound a certain way, these may not be the ones for you. I had other people test the 6's to see if it was just me and they agreed the 3's and 4's are better. Even after messing with the EQ the 6th did not compare. Unless you just want something to listen to music with, I would skip this version.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
XM5 review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones with good sound quality however the plastic connecting the headbands and the earcups is weak and broke after a year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewC,
Thank you for your feedback. While we're glad to hear about your satisfaction with the amazing sound & quality of your WH-1000XM5, we're really sorry if you're having problem with the headband hinge. This is certainly not the experience we were hoping you would have with our premium headphones. We'd love to know more about the problem you are having with your unit and help you out. Please email the information below to socialsupport@am.sony.com so we can better assist you.
Sony Case Number (if any):
Name:
BestBuy Username:
Model & Serial Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support