Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Background noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift for the wife to use for work. It works!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanB,
What a thoughtful gift! We're thrilled to hear your Sony XM5 headphones are delivering effective background noise cancellation for your wife's work. Thank you for choosing Sony! Enjoy! -Maria
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product just not good if your sweating a lot
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelG,
Thanks for posting your review!
We acknowledge your observation regarding their performance during periods of significant perspiration. The WH-1000XM5 headphones are designed for exceptional noise cancellation and high-fidelity audio in a wide range of listening environments, and while they offer comfortable wear, they are not specifically rated for extensive sweat or water resistance.
For activities involving heavy sweating, we recommend exploring our headphones designed with a higher degree of water and sweat resistance to ensure optimal durability and performance.
We wish you to continue enjoying your XM5 headphones and discover the exceptional sound quality and immersive listening experience they can offer.
Thanks for choosing Sony!
Sincerely,
Jenn.
Excellent product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling was so good you couldn’t hear anything talk.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tpm492, Thank you for the amazing review! We're glad you like the exceptional noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like em alot, works perfectly if you main between 1-2 devices, not as seamless as apple headphones though. A large improvment over airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Benjamin,
That's nice to hear that you are satisfied with the improvements of our headphone and we're glad that you like it. Your feedback is highly appreciated and thank you for choosing Sony! - Marco
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. I wear them while drawing on my desk and the noice cancelation helps me immerse my self in my music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlondraJ, we're happy to know that you love your new headphones! Thanks for choosing Sony! ~Earl
Perfect birthday present
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my daughter's birthday present. Not too expensive, not too cheap, but the great performing headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi movielover,
That's very sweet of you on getting your daughter a brand new pair of headphones on her special day! This is definitely a great choice. Thank you for purchasing our Sony WH1000XM5 and Happy birthday to your daughter! - Kris
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones they are amazing and Control through the day the battery lasted all day and I had never had an issue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alan, We are glad to hear that you are happy with your new WH-1000XM5 headphones. For a better listening experience, please download our Sony Headphones Connect app. This application will allow you to further customize your headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Amazing sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound amazing! If they only had a feature that put them into stand by when you took them off it would be 5 stars! I forget to hold the power button so often that i sometimes return to drastically low battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Great! We are so glad to hear that you are happy with your new headphones! For the automatic turn off when taking the headphones off, please check our Sony Headphones Connect app and turn on Automatic Power Off feature of the headphones. This will turn off the headphones automatically if not worn for a certain amount of time thus saving battery life.
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best store
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best Buy is the place to buy all electronics goods, couldn’t think of any other place that could meet Best Buy’s standards and knowledge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Instax,
Thank you so much for the 5-star rating! It's wonderful to hear your enjoyable shopping experience. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing our WH1000XM5 headphones and for choosing Sony! - Kris
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to headphones, my old ones died for the most part. The day before my vacation, loved the new headphones and the employees were super helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, MikeP! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Good headphones bit pricy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid pair of headphones. Use as a daily driver no issues. Battery could be a bit better the sennheisers momentum 4 have 60 hour battery and I tend to get more life out of those consistently
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benb, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Reveiw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good but very easily broken and can have faults!!!!
I would recommend this to a friendAwesome noise cancelling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. I use them to go to sleep. I have a noisy neighbor and this solves my problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andres, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my daughter. She loves them and wears them most of the time. When she isn’t using then they are around her neck. She likes the noise canceling feature the most.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaL, You definitely made the right choice! We're so glad to hear your daughter is enjoying the incredible audio quality and amazing noise cancellation of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for the 5-star rating! -Jess
Good deal
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used these for a while and they work really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thank you for sharing your wonderful experience with your new Sony WH1000XM5! It's great to know that the WH1000XM5 has been working really well for you. Thanks for choosing Sony! -Sam
The Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently upgraded from the xm3’s (which I absolutely loved) and these are pretty amazing. I look forward to putting them on almost every day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jada, Congratulations on your upgrade! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great but terrible app
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but terrible iphone app, need a redesign.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Felix, Thank you for your feedback on the WH1000XM5. We're glad to hear that you appreciate the great sound quality. We understand your concerns regarding the app and agree that a redesign could enhance the user experience. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
Sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad item it has its hiccups with turning off randomly though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TraceG, thank you for you feedback! We're really glad to hear you're enjoying the Sony - WH1000XM5 overall. We appreciate you mentioning the hiccup you experienced with random shutoffs. We have some recommendations to share so you can get the smoothest experience possible.
1- Set the "automatic power off function" to [Do not turn off] on the [system] tab of the Sony Sound Connect app.
2-Make sure the battery is always fully charged
3- Update the software
4- Wear the headset so that your ears are fully inside the earpads so that the wearing detection works properly.
We hope these steps help you, in case you need further assistance you can contact our technical team via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks again for being part of the Sony family! Regards, -Dominick
Sony-wh1000xm5-wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good very good but sometimes loose when I wear it
I would recommend this to a friendSuper Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly great headphones. Got a wierd sound when i was talking while wearing my headphones and found out that it minimizes sounds while i talk so i can hear people responding. That was an awesome feature i didnt know was there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VarameC,
Very nice! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the smart feature of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David