Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
It does everything
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this after using some mid range IEMs so I can't expect much but to my surprise these performed so better without aching me ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sachin, Excellent choice! We're thrilled to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Do not purchase.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible just horrible. Sound quality is great yet, device has so many issues, constantly disconnects from Bluetooth, features you don’t want on turn on. Everything besides the sound quality is terrible. I will never buy a pair of Sony headphones ever again, I truly wasted my money, sound quality doesn’t cover the rest of the issues these headphones have.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi barcelona10, We're sorry to hear about the issues you're experiencing with your Sony WH1000XM5. While we're glad you like the excellent sound quality, we regret to learn that everything besides the sound quality is terrible. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to isolate and resolve the intermittent Bluetooth issue by following the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
If you are unable to resolve your concern and need further assistance on your other issues about these headphones, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Superb
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The voice cancellation on this is legit! Clear & loud my absolute favorite headphones for traveling or just gym time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yass, Amazing! We're thrilled to hear that you like the noise canceling. We're also glad that you like using these for travelling or at the gym. Thank you for choosing Sony. Erin
Get these
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] They are my first good pair of over ear headphones and I was not disappointed. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jake, That's really good! We are glad to hear that your new Sony WH1000XM5 headphones are your first good pair of over-ear headphones. Thank you for your purchase. Enjoy! Vincent
Great Headphones for student gym rats.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fitting headphones. Use everyday in every setting; washing dishes, exercising, and doing school work. Noise cancellation is the best part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseB,
Fabulous! We are truly delighted to hear your satisfaction with the very comfortable fit design, exceptional noise canceling function, and amazing performance of the WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Best in the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent head phones! The noise canceling is the best in the market no doubt.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andres, great! We're glad you like the noise canceling feature of your new headphones! Thanks for choosing Sony! ~Earl
Birthday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend loves it!!! Perfect birthday gift!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NazariiP, Awesome! We're thrilled to hear that the WH-1000XM4 made the perfect birthday gift for your girlfriend. Thanks for choosing Sony! -Sam
Amazing! Great Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's amazing actually. I was helping get them for someone and tested them for a day and oh goodness were they good. Made me think about getting myself a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BekhieDimples,
We're glad to hear that you were impressed with WH1000XM5 headphones. We are looking forward to your purchase! Thank you for an awesome feedback! - Kris
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones, I wear them everyday in the gym, for work, at home, and I am satisfied with it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyra, We're delighted to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Love the product but downgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally feel like my XM4's sounded better. I only bought these because I gave my XM4s to my dad for his bday. But still none the less totally worth it if on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BetaBuy, We appreciate your output. We regret if you fee that the XM5 is a downgrade and yourXM4 sounded better. This is definitely not the news we'd like you to hear from you. We'd like to help you and turn your experience around.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Sound quality, Weight
These look nice and a bang for your buck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot cheapper and still good quailty. Light but mostly in part due to it being all plastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beep,
That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM5 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound and amazing build quality. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. Thank you for choosing Sony! -Jess
Awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are everything you wanted and more. The motion control o n the headphones are second t none, only reason not a 5 star are the fact you need to download an app to use, but overall great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JeremyH, We are glad that your now Sony headphones have everything you wanted and more. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Step below the previous model
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While these headphones sound cleaner than my previous gen XM4s, they feel cheaper and are looser on the head which makes the noise cancellation worse. I’d recommend sticking with the 4s while still available.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HarrisonG, thank you for choosing and purchasing our newest product. We're sorry to hear that you have an issue with the noise canceling feature of your SONY unit. If the effect of noise canceling is not sufficient, pleas follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
If you’re in the market for noise cancellation….
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much bass, which would be nice when watching a movie in the road but overall these are amazing headphones. The noise cancellation is too notch
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WillieP,
Thanks for sharing your 5-star review and experience with the WH1000XM5. We're glad that you are enjoying the noise canceling function of the headphones. Your feedback about the sound quality is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
Sound quality may vary depending on the source content. You do have the option to use the equalizer function of the Sony app to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Our ultra-comfortable WH1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
As good as it gets
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would suggest looking up tuning settings and find one that fits your preferences. Once you do that the default settings will never be good enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, Thank you for the 5-star rating! We're thrilled to hear that you were able to tune the sound according to your preference and we appreciate you sharing this information to everyone.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Loving it!!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely in love with it!!!! Would recommend this to anyone who’s looking to buy a headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sak321, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
BUY THEM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical of spending the money on these but theyre absolutely amazing. My favorite headphones ive ever bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Selya, You've made an excellent choice! We're so thrilled to hear that you're satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Weight
Don’t upgrade or waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a downgrade from Last years model. The only positive is they are insanely light weight, with that said they feel cheap and breakable. You want to keep these in the case for travel. The vegan leather easily picks up dirt, and the ear cups are already flattening! I’ve had the headset over a month now and I can say I really wish I just bought a new set of the XM4s. If you have the xm4s and are looking to upgrade DONT! You’ll be so upset once you notice all that’s missing in the new model. Either look into other options or rebuy the xm4s if you just want a new set.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kayleiane, We are sorry to hear that the WH-1000XM5 did not meet all of your expectations. Our WH-1000XM5 wireless headphones with 8 microphones for noise cancellation keep out more high and mid frequency sounds than ever. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds.
Should you need assistance with your WH-1000XM5. Please contact us for help at socialsupport@am.sony.com.
Regards,
Carl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These babies are incredible they are comfortable and the sound they have are of the chain
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Carl
Sony saved the day
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter had her last pair stolen when her car got stolen, It totally made her day to get a new set. So happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XochitlB, Thank you for your continued trust in Sony products! We're sorry to hear about the stolen pair, but good to know that you're satisfied with your new Sony WH1000XM5. Enjoy! -Sam