Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life
Headphones for Hawaii
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with these Headphones. Bought them for long plan flights. They have amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottwH, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried many headphones regarding gaming, watching movies or listening music for any prupose of your use it will exceed your expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mady, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and get the version before this, these snap very easily at the hinge, I’m not hard on any of my belongings, Sony treats it as a personal misuse but if you look online there’s so many cases. It’s an obvious defect, so unless you get the warranty it’s not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Denise,
Thank you for considering Sony products.
We sincerely apologize for the issue you've experienced with the WH1000XM5 headphones. This is certainly not up to the quality standards we strive for, and we understand how frustrating it must be to encounter hinge problems despite careful use. Please be assured that we take your concerns very seriously and will forward your feedback to our dedicated Sony team for thorough review as we continue working diligently to improve our products. We understand how important it is to have your WH-1000XM5 headphones in perfect condition.
To assist you, we have partnered with our authorized parts provider, Encompass, who offers an affordable and reliable repair service specifically for the WH-1000XM5 model. Should you need repairs, you can contact them directly:
- Phone: 1-866-835-1146
- Email: service@encompass.com
- Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Best regards,
-Fred
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son wanted these for the gym. He says the sound quality and noise canceling are both excellent!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JnJMom, Great! We're glad that your son is loving the sound quality and noise canceling function of his headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good. Wish it clamped tighter. Sometimes falls off head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sebby, We're glad that you like the overall performance of your new headphones. The XM5 length can be adjusted by sliding the slider to get the best fit.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534513.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Product horrible support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones but the warranty support is horrible! I have had these for a little over 4 months and I loved the headphones. The issue arose when I was using the headphones and took them off as I was going to a different location. Apparently the right ear cushion fell off with out me noticing and I was not able to find it. I have never removed the ear cushion on this device. When I reached out to Sony they looked for every reason not to file this under warranty and are telling me I have to replace the cushion at my expense. If I took off the cushion and then lost it I would completely agree but I literally took off the headphones in order to go to a different floor in my office to meet with some one and walked back and in that time the ear cushion just fell off. I did not hit anything and there is not damage on the headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TechNerdNC, we are sorry to hear about this issue. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Sound quality
Stopped working after a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent noise canceling. Decent audio. Only used them a few times. Kept in case on shelf. Suddenly drops Bluetooth every few seconds but remains on.
No, I would not recommend this to a friend Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't pair it with my phone(doesn't appear on my Bluetooth list) and the Best Buy branch asked a 40$ price( I returned to the branch next morning after purchase) to fix the issue!! Worst experience ever.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Soren,
We're sorry to hear about your experience. Not being able to pair your headphones right after purchase is definitely frustrating, and the charge mentioned is concerning. This isn't the level of service we aim for.
To address this concern, please reset them by following the instructions in the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
Then, perform factory reset. The steps are in the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
Additionally, make sure they have the latest firmware version installed. Check this out for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
We hope this helps. Thanks for considering Sony Products.
-Eliab
Sony XM5
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really really wanted to like these more than then the XM4’s, but just couldn’t. They are great headphones, but when compared to the XM4’s, they are less comfortable and way less bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
Thank you for the review and your feedback regarding the comfortabability and bass is greatly appreciated. As for the bass sound, we recommend using the Sony headphones connect app for sound quality adjustment and equalizer. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
top notch kit!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic all around. My only complaint is some equipment such as ultrasonic cleaning devices does create some crackle in the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jukebox,
It's amazing to hear you are enjoying the excellent noise canceling feature and amazing audio quality of these headphones. We're also sorry to learn if you hear strange popping noises when wearing the WH-1000XM5 headphones in some locations. You may hear a popping sound from the headphones if you are in a place that uses devices that generate ultrasonic waves to deter or eliminate rodents and pests. If you are bothered by these noises, leave the place where the noise or unusual sound is heard or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.
If noise or unusual sound can be heard, please refer to this link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00278284
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for sharing your feedback and for choosing Sony! -Jess
MEH
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're nice, but im not at all impressed. Do better sony lol
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jgretty, Thank you for taking the time to review the WH-1000XM5 Wireless Noise Canceling Headphones. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. thanks for choosing Sony! Jay
- Cons mentioned:Connectivity
Does not connect seamlessly to WIndows 11 pc
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible.. One of the worst experiences. I bought it for the microphones and ANC and multiple features.. but ..a total waste of my time and just ludicrous support services by SONY. They did not resolve the issues but kept giving me multiple links to WINDOWS 10 and etc.. but this Sony has issues with connecting to Windows PC. Later while using it with my iPhone 13, it connects and then disconnects while the calls are going on.. Really nightmare. Terrible experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi George79C, we are sorry to hear that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to know more details from you and help you out.
May we contact you to help and get more information? If,
please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM5
I hope this helps.
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really awesome really nice and clear sound & bass/trible & nice app too. I already loveing it and definitely recommend to others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AWSaeed, Gret! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d recommend Sony over Bose or Beats any day. Awesome headphones and the noise canceling option is awesome. Go Sony all the way!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OTownGuy, We're delighted to hear that you like the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Glitchy connection issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive for what it’s worth. There’s always a bluetooth connection issue on my Mac laptop. Every time I stream music from the web, the headphones usually disconnect and I have to reconnect again. Not sure this is worth it for the increased price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tracyhua,
We're sorry to hear you're experiencing intermittent audio or unstable Bluetooth connection. Allow us to help you and turn your experience around. Update the headset software to the most recent version. The software includes key features, applications, bug fixes, and feature improvements.
Multiple Wi-Fi devices, microwave ovens, cordless phones, or devices that transmit 2.4 GHz band frequency radio waves can cause the sound to cut out. To improve transmission, change the sound quality mode from Priority on Sound Quality to Priority on Stable Connection. To change the setting, use the Sony Headphones Connect app to select Sound → Bluetooth Connection Quality → Priority on Stable Connection.
If the problem continues on the WH-1000XM5 headphones after performing the steps above, restore the unit to factory default.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If you have connected to the computer with the headphones named LE_WH-1000XM5, the headphones are paired with the computer with Low Energy mode and may cause the Bluetooth connection to fail or unable to hear the sound from the headphones. To avoid this, pair the headphones named without LE_WH-1000XM5. If only LE_WH-1000XM5 is displayed when pairing, wait for a while to show the model name without LE_WH-1000XM5.
Should you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thanks for letting us help assist you.
Regards,
Jess
- Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality and build of the headphones, they are more durable than the last.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome noise canceling feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones specifically for the noise-canceling and they are really good! I need that for my relaxation sessions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones aren’t that good the sound is not loud enough I try to put this is dose not work and I try exchange then but it was late only 15 day to return or exchange not good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi YodelyO,
It's concerning to hear you're not having a good experience with your WH-1000XM5 headphones, particularly with the volume level, and that you encountered an issue with the exchange window. We want to ensure you're getting the best possible performance from your Sony product.
Here are a couple of things you can try:
Check both the headphone and source device's volume levels, ensuring both are turned up.
Try resetting your headphones. Here is a link with more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
Ensure the headphones' firmware is up to date. Check this out: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
If these steps don't resolve your issue, please reach out to our dedicated support team directly through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
They have the expertise to check further and check for available options.
Thanks for considering Sony products.
-Eliab
- Pros mentioned:Sound quality
Love at first sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound cancellation is superb. The music comes through much clearer than my ear bud headphones and the bass is unparalleled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris, Amazing! We're glad that you are enjoying the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great but!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones dont get me wrong! My issue is that they don't seamlessly switch between my iPhone and mac which is really annoying
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LaurenS, Thank you for writing your review. We're glad that you like the WH1000XM5. We're also sorry if you're having issues switching from your phone and mac. To troubleshoot the problem, please check the links below:
https://www.sony.com/electronics/support/articles/00249936
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin