Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend! Noise canceling is superior to any other
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyHeadphoneRating, We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear! -Carl
Live it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lobe itndndndjrnrnskkdksnwnwnzmxkfbdb dbbdbdndhddhdjdkd
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alan, Thanks for the perfect star rating! We're also glad that you love using your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great sounding headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I think $400 is too much, this headset is worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarackLincoln,
That's nice! Definitely worth every penny! Thank you for purchasing our Sony WH1000XM5. We are truly delighted to hear that you are very happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
Cheap headphone with a high price tag.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left earpiece hinge broke after about 10 months of normal use. I wasn’t handling them roughly—just taking them off—so the build quality seems poor, likely due to cheap plastic.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaM,
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the issue you’ve encountered with the hinge on your WH-1000XM5 headphones, as we strive to maintain high standards of durability for all our products.
Unfortunately, we must inform you that damage to the physical structure of the unit is not covered under the Sony Limited Manufacturer’s Warranty. We understand this is disappointing news, and we would like to help you get your headphones back in working order as quickly as possible.
To assist with repairs, we have partnered with our authorized parts and service provider, Encompass, who offers a dedicated repair service for this model. You can contact them directly for an estimate and further assistance:
Phone: 1-866-835-1146
Email: service@encompass.com
We really appreciate your feedback and thank you for considering Sony!
Regards,
Dominick
Nice!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice product, good price, fast shipping would purchase again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Firecodeny1957, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing set of wireless head phones, noise canceling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarioM! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.-Carl
Cheaply made trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than three months of normal usage one of the flimsy plastic earcups snapped and one headphone is dangling by a wire. So now my headphones don't fit at all and the noise canceling is useless even if I tape it up. The build quality on these is horrible for how expensive this piece of junk is. Even my WH1000XM4s lasted way longer, they redesigned these to be even more fragile. No wonder they push protection plans on us, it's because of shoddily made overpriced stuff like this. Can't believe how much money I wasted on this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Anonymous,
Thank you for considering Sony products.
We’re sorry to hear about the issue with your Sony WH-1000XM5 headphones. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
For affordable repair options, we suggest contacting our authorized parts and repair partner, Encompass, at the following link: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Thank you for your understanding.
Best regards,
-Fred
Xm5 review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort level 10/10 but sound quality not as expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VigneshG,
We appreciate your feedback. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-1000xm5/software/00278246. When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. Despite your concern, it's good to know that you still like your headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
This is the title
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the review tjat reaches 50 minimum characters.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tetherhawk, We appreciate your time visiting our review section! Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony. Jay
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like the fact that it didnt fold it also automatically shuts off when im using it anf take a pause.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnmarieD,
Thanks for your feedback. We're sorry to hear about your experience with the WH-1000XM5.
While this model was redesigned for improved comfort and sound, we understand that the lack of a folding design and the auto-power off feature can be frustrating. We appreciate you sharing this, your input helps us continue to improve.
To disable automatic power-off, open the Sony | Headphones Connect App on your phone, navigate to the "System" tab within the app, locate the "Automatic Power Off" setting and select "Do Not Turn Off" from the options.
We hope you fin the information helpful, thanks for choosing Sony!
-Aldair
Gift Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these as a gift - they were a hit! Great color and feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThisGuy, Awesome gift! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product however I wish we could have a nice headphones cover
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leeraldy, We're glad that you like these headphones. We'll take note of your feedback with regards to the cover. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
not for the average consumer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sorry to say but they are terrible, the sound is subpar, the ANC is controlled by AI, then they are super delicate, sweat will mess them up and the thing is they run hot, the earpads they are using go flat and make your ears all sweaty, just get yourself another pair of headphones
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi carlos57, We are glad that you like the sound quality nd noise canceling feature. We'll take note of your feedback with regards to the earpads. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. You pay what it cost. I really like it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheidaA, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ones out in the market. Nothing beat these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, Awesome! We're please to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony 5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the noise cancelling feature helps in the gym but the max volume could be improved.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yess, Great! We're glad that you re enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Mixed feeling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressed with the headphone but not the best noise cancellation headphone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NhungL, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Overpriced and overhyped
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones because I’ve had a pair of Sony’s earbuds and I was very impressed by those and their sound quality. I watched a ton of reviews on these and everyone said how amazing they are and the quality can’t be beat. That was not true. They look premium but the feel is cheap very plastic and light weight. When you compare them to the Bose 700’s or the AirPods Max the quality isn’t even close. The sound quality was average. Did not feel like I was getting anything more than what I had in my AirPods except for bigger sound but there wasn’t anything more. I was expecting something to really hit me for 400 bucks. I had the Sony app and tried everything but didn’t help. I will add that if you’re in the apple eco system these are not it at all. They don’t flow and make it easy like an apple product would. Overall I was disappointed and very underwhelmed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .HI Rfees33, We regret to hear that the sound quality did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem. If you haven't tried it yet, please ensure you have downloaded the headphones connect app. It has an equalizer that you can use to fine-tune your music.
We also recommend checking some troubleshooting steps on the Help Guide for sound related concern: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Recommend!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Though my son can’t “hear” me now! Oy! :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sjbs, Thanks for leaving us such a great review on the WH-1000XM5! We are really delighted to hear your son is satisfied with the great noise cancellation and incredible sound quality of his new WH-1000XM5 Wireless Noise Cancelling Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. You deserve a pair of WH-1000XM5s for that! Thanks for choosing Sony! -Jess
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband love it, he used for workouts..........
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Malbi, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Craig