Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their impeccable sound quality, comfort, and amazing battery life. The lightweight design, good bass, snug fit, and decent ANC are also appreciated. Some customers find the headphones less portable than previous models and a little on the pricey side, while others have noted occasional connectivity issues and that the volume sometimes doesn't get loud enough.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the new midnight blue. Very cool! The price was concerning but they are worth it. Awesome sound, good bass and long lasting battery. I wore these on a non-stop flight for 12 hours. Did not get uncomfortable on my head and sound cancellation was great. Even used the aux cord to watch movies on the flight. I would actually rate these 4 1/2 if I could. Some songs I wish I could play just a little louder and fingerprints will show on side touch volume. But still very happy with purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JpD1,
Thank you for this amazing and detailed review of your WH-1000XM5. We're glad you love the exceptional comfort, long lasting battery life, amazing noise cancelling, and sound quality of your headphones. When the headset exterior is dirty, wipe it clean with a soft dry cloth. You can adjust the volume of the headphones and the connected device according to your preference. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Why You Can't Use These For Gaming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't say enough about how great these headphones are. The noise cancellation is amazing. The sound is superb. But that's not what I'm here to really talk about. Let's talk about Bluetooth, the key reason you can't use these for gaming in the sense of being able to use the microphone array in place of a dedicated microphone. This all has to do with the limitations of the Bluetooth standard. Bluetooth only gives you two channels to work with. If you're just using the headphones to listen to music, you get stereo. When you pair these headphones with your mobile phone and take phone call, the headphones use one channel for incoming audio (mono) and the other for the mic array to talk to the other party. Maybe in the future Bluetooth will update the standard to have 3 channels so you can actually use these headphones for gaming. You can use these headphone for gaming just like any pair of regular headphones, but you also have to have a separate mic if you want to talk to your fellow gamers. For that I went and bought a Yeti GX ($150). Great microphone for PC gaming. Same thing goes for apps like Discord. Can't use the mics on the headphones and listen through the headphones at the same time. This is why most wireless gaming headphones come with their own USB dongle that uses a different standard than Bluetooth. But I doubt there are any gaming headphones that have the sound quality, NC, and battery life that the XM5s do. So if you're a PC gamer, these headphones will work so long as you have a dedicated mic to handle the communication aspect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulH, We appreciate your detailed feedback. We're also glad that you are enjoying your WH1000XM5. Our INZONE Headsets are better option for gamers. These help you hear more clearly and react faster for invincible gaming.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great noise canceling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5s are probably the best over the ear Bluetooth headphones you can get. While the audio quality is not quite as good as audiophile wired headphones, it is better than lots of similar competitors. You can tell the bass is slightly boosted, good clean mids and highs, overall the sound is excellent for what it is. Good battery life, it will easily last a whole day. The noise-canceling is amazing on these, a must have for any air travel. I have had these for six months so far, and they have held up well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kur0!
We are thrilled to hear your positive feedback about the WH-1000XM5 headphones! It's wonderful to know that you appreciate their audio quality and performance.
With features like impressive noise-canceling technology and enhanced bass, these headphones truly deliver an exceptional listening experience. Plus, with a battery life that can last a whole day, they are perfect for any travel enthusiast.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Volume
These are mostly worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones the audio quality is clean but it doesn’t get as loud as I’d like plus I can’t get them wet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaF,
We’re happy to hear you’re enjoying the clean audio quality of your WH-1000XM5! Regarding the volume, we recommend checking the Sony | Sound Connect app to ensure the "Volume Lightning" or "Safety Volume Control" settings aren't limiting your output. While these headphones are not water-resistant, we advise keeping them dry to protect the high-precision acoustic components and ensure they last for years to come.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality, Weight
The best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had apple airpod pro max for a month and i hated it. It was heavy and kept sliding down ky head when i work out. I returned it and daid next headphones i get will not be heavy. These are very light on my head and they stay put. I like the sound and nosie cancellation. I also like the hold on right ear to hear. Its very sleak design and very good for every day use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CathleenN, Thank you for upgrading to your new Sony WH1000XM5! We're very happy to hear that you like the lightweight and sleek design, great sound, top-notch noise cancelling feature, and quick attention mode of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Comfort, Sound quality
Worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and design. The bass is pheno.enal and the headphones sit comfortably atop the head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewW, we're glad you like our industry-leading noise canceling headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
"Sony XM5 Headphones: Clear Sound, Crazy Comfort,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got my hands on the Sony XM5 headphones, and they're an absolute game-changer! The sound quality is insane – crisp, clear, and that bass hits just right. The noise-canceling is like stepping into a silent zone. Plus, they're comfy for long listening sessions. Battery life is solid, and the controls are super easy to navigate. Definitely worth every penny – my music has never sounded this good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseN, Awesome! We're glad that you like the sound quality, noise canceling, controls, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones have best noise canceling quality, comfort and lomg lasting. It is also not pretentious and also works with different audio codecs and Hifi audio files as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RGvMnD,
Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling function! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a fantastic day! -DiegoV
- Pros mentioned:Comfort, Sound quality, Weight
Best wireless headphones out at the moment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation is probably the best that's out at the moment. The sound is amazing I listen to a wide range of genres and every song sounded crisp and perfect. The headphones themselves are extremely comfortable the ear pads are soft and wore them for around 4-5 hours without any discomfort at all, the headphones themselves are also SUPER light almost feels like having nothing on at times. If you're looking for a new pair of headphones these are it , I can't say with confidence if its worth upgrading from the xm4s but def give these a try if your thinking about upgrading.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crow, You've made an excellent choice! We're thrilled you're enjoying the industry-leading noise cancelling feature, amazing sound quality that suits to a wide variety of genres, comfortable fit, and lightweight design of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality, Weight
10/10 recommend Headphones run don’t walk!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theses are the best headphones I ever had. I love the nose cancellation,10/10 recommend! I love t all the features! And most of I love them for them for gym because they are light weight, loud, they don’t fall off due to sweat, battery last forever & I love the case!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bebe, We're happy to hear that you like the features of your headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great build quality sounds amazing, really decent battery life and comfortable! ANC is amazing on these headphones dont miss out on these 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Johny,
Thank you for choosing Sony!
We're pleased to learn that you're enjoying the outstanding build quality, remarkable sound, and impressive battery life of your WH-1000XM5 headphones. It’s fantastic to hear that you find them comfortable and that the active noise cancellation has surpassed your expectations. Thank you for your recommendation, and we hope you continue to enjoy your headphones to the fullest!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones I've ever had!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely comfortable to wear. Only need to charge every 2 days, excellent sound quality as well as mic quality! Downloading the Sony Sound Connect app via mobile allows you to customize the hands-free controls and sound settings!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Didi,
Thank you for sharing your experience with the Sony WH1000XM5 headphones! It’s fantastic to hear that they’re not only super comfortable but also deliver top-notch sound and mic quality. The extended battery life and the customization options through the Sony Sound Connect app really make them a standout choice. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Sound quality
LOOOVEEEE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them. I use them for the gym and for when I'm out an about. The sound quality and the noise cancelation are amazing. Really feels like im just surrounded by the sound. THE BATTERY LIFE IS MY FAVORITE... it lasts sooooo long and i love that they turn off on their own after some inactivity (when music isnt playing)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monica,
We are thrilled that you absolutely love your WH-1000XM5 headphones! It’s great to hear that the amazing sound quality, noise cancellation, and especially the long-lasting battery life are perfect for your workouts and daily use.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Nothing else competes.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair I've purchased, this serving as a Christmas gift for a friend. By far, these headphones are the best consumer grade headphones that I've used. If you're the type of listener that enjoys the "fun mix" (your typical V-shaped equalization), with an emphasis on bass/low end clarity and feel, look no further. Compared to the older XM3s, the noise cancellation seems to be a little weaker in blocking out the lower end rumbling noises like on planes or buses, but excels in blocking out a lot of the nastier, higher pitched/shrilled noises you might hear in your day to day. Loud construction? These will block that. Screeching car brakes? These will block that. Yelling kids? These will block that. Nagging significant other? These will block that, at your own risk. Lastly, the comfort of these things are unmatched. I have a fairly big head. Clamping with a head like mine usually leads to ear fatigue over time. These, along with some of Sony's higher end audiophile offerings, are the only headphones I can wear all day and not experience fatigue. This thing has gone through multiple 8+ hour sessions and have not fatigued me ever. If you're looking for a pair of premium headphones that does an amazing job at blocking out noise AND offering a superb listening experience, it just doesn't get better than this. Nothing else competes.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Luke! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best headphones to a point
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, you can never go wrong with these headphones. Sony has the best sound and the noise canceling is off the charts. I have purchased sony headphones in the past and they (speaking on my behalf with the product) have a long life capacity. The negative about these headphones and only negative is that the over the head band is a bit flimsy and fragile unless you don’t man-handle when adjusting to the shape of your head when you put them on. They tend to move around a bit when you look downwards. Best bet is to wear a hat and then put the headphones over them to make sure that they are steady.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AverageJoe,
We are delighted to hear that you find the sound quality and noise cancellation of the Sony WH-1000XM5 to be world-class.
Your loyalty to Sony over the years is truly appreciated, and we value your feedback regarding the headband stability and design. While this model features a streamlined build for lightweight comfort, your tips on careful adjustment and fit are very helpful for other listeners. We will certainly share your observations with our design team as we continue to refine the ergonomics of our future premium products.
Thank you for choosing Sony as your trusted audio companion.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a huge upgrade in comfort, sound, and noise cancellation. With a sleek design, exceptional audio quality, and industry-leading noise-canceling, they provide an immersive listening experience. Long battery life, quick charging, and seamless connectivity make them perfect for both travel and everyday use. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShivaJ, We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were the best purchase! The sound is amazing and they are so lightweight!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MELANIEH!
Thanks for the great review!
It's a truly pleasure to hear that your WH-1000XM5 has been such a great purchase for you. We love that you're finding the sound so amazing and the fit so light.
These headphones use special technology to block out background noise so you can hear every detail in your music. They also have a long lasting battery and microphones that make your voice sound crystal clear during phone calls.
Thank you for becoming a Sony customer!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great noise cancellation
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has good noise cancellation and they feel comfy after hours of wear
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, SAIDD!
We are happy to hear that your WH-1000XM5 headphones are staying comfortable even after hours of use. We designed them with a lightweight "soft fit" leather to ensure that industry-leading noise cancellation doesn't come at the expense of comfort.
Thanks for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Amazing Headphones! Gaming and Work Calls
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lightest and best sounding headphone on the market. The battery life lasts me a week or two of full use before I have to charge them. The quick charge is very clutch when in a pinch. They feel and look great too. I use them for gaming and work calls. Voice is clear and others can hear me very well. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seth. Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Best headphones on the market
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so good. Ive had them on my wish list for a while and I finally pulled the trigger and I dont regret it at all. The customization is honestly the best feature and really sets them apart from competitors. They are really loud and the sound is crisp. They are extremely comfortable to wear and arent heavy on the head at all. The ear cushions are great as well and have a nice seal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maha!
It is truly wonderful to know that you're loving your new WH-1000XM5 headphones.
We put a lot of work into making them comfortable for long listening sessions, with features like precise noise cancellation and high-quality audio drivers for a rich and clear sound.
Thanks for choosing Sony!
Best regards,
Estefany