Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony 1000XM5 headphones deliver an immersive audio experience with top-notch noise cancellation. The sound quality is rich, and the customizable ambient sound feature adds versatility. Comfortable design for extended wear, and the touch controls are intuitive. The battery life is impressive, making them a solid choice for audiophiles and frequent travelers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuylover246, Thank you for sharing your wonderful experience with your WH1000XM5! We're so happy to hear you like the immersive audio experience, top-notch noise cancellation, rich sound quality, adjustable ambient sound feature, comfortable fit, intuitive touch controls, and long battery of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
My review on the headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work spectacular I’ve had them for multiple months and I’ve never had an issue. The headphones play audio perfectly and when I use them I can’t hear anything else. The headphones quality are really good and they are really comfortable. I wear them almost everyday and I’ve never had any problems with charging them. The headphones are perfect and I’ve never had any problem with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FelixO,
Thanks for sharing such a perfect review! We can't be happier to hear your WH-1000XM5 headphones are living up to their reputation thanks to it's effective noise canceling which allows you to fully immerse yourself in your audio!
Your feedback on the comfort and reliable charging is especially helpful for others considering this model. We're glad they're a perfect fit for your everyday life, and we appreciate you taking the time to share your long-term experience.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Lightweight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed my headphones while on the 15+ hour flight from FL to Bangkok. They are not heavy and the noise cancellation worked perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, TamiR!
We are so glad the WH-1000XM5 made that long flight to Bangkok more enjoyable! It’s great to hear that our industry-leading noise cancellation and lightweight design kept you comfortable and focused for all 15+ hours.
Safe travels, and thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
Sony WH-1000XM5: The Ultimate Escape Into Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the WH-1000XM5 for about a month now, and honestly, they’ve exceeded my expectations in almost every way. Sound Quality The audio is phenomenal—deep bass, crisp highs, and a balanced midrange. Whether I’m listening to podcasts, classical music, or EDM, everything sounds rich and immersive. The LDAC support really makes a difference when streaming high-res audio. Noise Cancellation Sony wasn’t kidding when they said “industry-leading.” I use these on my commute and in coffee shops, and they block out everything from chatter to traffic noise. The adaptive noise canceling is smart enough to adjust based on where I am, which is super convenient. Calls & Connectivity Call quality is crystal clear. I’ve taken Zoom meetings and phone calls with these, and people say I sound better than when I use my phone directly. Multipoint Bluetooth is a lifesaver—I switch between my laptop and phone without any hiccups. Comfort & Design They’re lightweight and feel luxurious. The ear cups are soft and don’t cause fatigue even after hours of wear. I do wish they folded like the XM4s, but the flat-fold design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VarunY,
Thank you so much for this detailed 5-star review! We're absolutely thrilled to hear that the WH-1000XM5 has exceeded your expectations across the board. It's fantastic that you're experiencing the phenomenal sound quality with deep bass and crisp highs—that LDAC support is truly key for high-res audio immersion! We're also proud to know that the industry-leading noise cancellation is blocking out your commute and coffee shop chatter, and that the crystal clear call quality is making your Zoom meetings and phone calls seamless. Your appreciation for the Multipoint Bluetooth and the lightweight, luxurious comfort after hours of wear confirms that we've delivered on our design goals. We truly value your support and are glad you chose Sony!
Best regards,
Dominick
- Pros mentioned:Bass, Sound quality, Weight
Parthiv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound.. bass is live. Optimistic design. Light weight and easy to caring.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ParthivS, Awesome! We're glad that you like the sound nd lightweight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Traveling or not, these things have you covered.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feature packed, super light, super comfortable but they do get your ears a little warm after awhile. The noise cancelling it's top notch and the audio get pretty loud. The touch features come in handy, I use them more than I thought I would. Battery life is great, with uses here and there I went a month on the factory charge before having to charge them up for the first time. These are definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling, battery performance and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
BEST. HEADPHONES. EVER.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality 10/10 Noise Cancellation 100/10 if that were possible. Battery Life 10/10 Comfort 10/10 You get what you pay for. And in this instance, worth every penny. I am going to buy my wife a pair too. I have never wrote a review before so I can’t stress enough how much I enjoy these headphones. I am so glad I ran into the sales associate who recommended them to me. MUST BUY.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeyV, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
The best keeps getting better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The redesigned WH-1000 XM5 is more comfortable, lighter, more durable, and better sounding than ever. Sony took their top of the line sound quality and active noise cancelation and made it even better. Connectivity has gotten easier and more reliable and I have yet to find a single flaw or letdown with this latest iteration.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShoppingBag, We're glad that you like that these are comfortable, light, durable. We also appreciate that you are enjoying the sound, connectivity, and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
As an audiophile, rock on.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones, extremely light. Used for a couple weeks for work without needing to charge, charged from 30 to 100 percent in 1hr. This generation has an amazing improvement in sound quality with the carbon fiber drivers. With this new version all distortion at high volumes from bass is completely eliminated, unlike the XM4s or Bose 700 headphones. 10/10 would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TreyG, Excellent! We're delighted to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort, sound quality, and noise cancelling/transparency mode is amazing and the best ive ever had in any pair of headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanKyle,
Thank you so much for an amazing review! We're glad you found the best headphones that perfectly match your needs and expectations. Nice to hear you like the comfortable fit, sound quality, and noise canceling/ambient sound mode of your WH1000XM5 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Rockin on at Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound so awesome !!! Exactly how I wanted them to sound like. Perfect for my taste. The sales person was great as well. Thank you Best Buy. You guys are Legit and I will make sure to tell my friends and family about my experience. Keep rocking it Best Buy !!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Dantheman!
We are thrilled to hear the WH-1000XM5 sounds exactly how you wanted! There’s nothing better than finding that perfect fit for your taste! We also appreciate the shout-out to the team at Best Buy, it’s awesome to know you had such a legit experience from start to finish.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were a great buy. They are very comfortable and have great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PhilL,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM5 headphones are comfortable and delivering great sound for you. It’s rewarding to know they are a valuable addition to your audio experience. Your feedback motivates us to continue creating products that bring enjoyment and quality to our customers.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some stuff is good some stuff needs to be improved The surface of the arch that fits your head is very thin, this looks good, but it makes it so that the point of contact in your head is minimal. Since only a small part of this surface touches your head, there is a lot of pressure on it, and after an hour, the top of my head starts hurting, and I have to move the ring around throughout the day to avoid this pain, which is very annoying. The headphone comes with sensors which detect if you have them on. It comes with an app where you can choose if to turn the headphones off when you take them off your head by using the sensor. This is amazing for saving batteries meaning you don't have to charge them often because you forgot to turn them off manually. The problem is you can choose a timer for the to turn off and turn off immediately after taking them off, making it very annoying when you want to take your headphones off for multiple reasons like going to the toilet, talking to someone else or simply moving them around to find a more comfortable position, they turn off and if you are in a meeting on slack or teams, skype you will have to go through the process of connecting a device to these apps again which is very annoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigDaddy, Thank you so much for taking the time to leave us a review of your WH1000XM5. We're glad to hear you like the wearing detection feature of these headphones. We'll certainly consider your suggestion with regard to the wearing detection timer, as enhancing the user experience is our top priority. We also understand that finding the perfect fit can vary from person to person. We recommend adjusting the left and right slider and experimenting with the positioning to achieve a comfortable fit. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality, Weight
Best headset I've had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit. Light weight. Great sound and noise canceling. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenR We're happy to hear that you like the comfort, battery life, sound, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Big fan!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!! The sound is perfect and can really get booming. I never turn them up more than halfway and it really shuts out any and all noise. The noise cancellation is also a big plus. I hardly have to charge them. Have had them for a few years and really like them. I only didn’t make them a 5 because sometimes at the gym they slide off. Might just be because my head isn’t big enough. Also comes with a cord if you want to plug them into a device. But I’ve found that noise cancellation doesn’t work if it’s plugged in instead of being connected to Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HCR16,
So glad you love your WH-1000XM5 headphones! It's awesome that the sound, powerful noise cancellation, and battery life are hitting all the right notes for you.
We appreciate the feedback about them slipping at the gym. For active workouts, our WF-1000XM5 earbuds might be a more secure fit.
Just a tip: noise cancellation does work when the headphones are plugged in with the audio cable, but only if they're powered on.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Comfort
Absolutely loved these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have got to be top tier, it’s comfortable, battery amazing, audio customizable just overall better in my opinion than the airpods max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewP!
Thanks for sharing your thoughts with us! We are thrilled to hear that the WH-1000XM5 is hitting all the right notes for you, especially when it comes to comfort and battery life. It’s awesome to know they’ve become your go-to choice.
The WH-1000XM5 offers up to 30 hours of battery life and a quick charge feature that gives you 3 hours of play in just 3 minutes, they are designed to keep up with your longest days.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent Noise-Cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly better Noise-Cancelling than Bose, very light and more comfortable over the ears than the prior generation of headphones. Battery lasts 30-35 hours between recharges when new. Microphone is good in anything except wind. The case is very nice, a little bulkier than others but much more secure. The color does not rub off or scratch easily, so it still looks nice even after weeks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakeP,
That's awesome! We appreciate the positive feedback regarding the noise canceling, comfortable design and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Reliable
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good audio Very comfortable Longggg battery life
I would recommend this to a friendBrand response from SonyListens
Posted .HI JohannA,
That is excellent feedback! We're thrilled you are enjoying the WH-1000XM5 headphones and finding the very good audio, exceptional comfort, and long battery life to be highlights of your experience.
Thank you for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great Headphones for Travel and Work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for travel or working in a crowded place, I have owned and used AirPods Max as well as Bose QuietComfort, and I have fallen in love with these. They are lightweight and easy to wear for extended periods of time, offering great noise cancellation and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JaredW! We are thrilled to hear that you’ve fallen in love with your WH-1000XM5, especially compared to other premium headphones you've owned. It’s wonderful to know they are providing the lightweight comfort and top-tier noise cancellation you need for travel and work. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best Noise Canceling Headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these headphones for about 1.5 years now, bought it back in Nov 2024. They still work great to this day. It travels with me all the time and sometimes I'm not listening to anything I just wear it to cancel the noise out if I'm trying to sleep or rest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackyP,
It is rewarding to hear that your WH-1000XM5 headphones are still working great after a year and a half of constant travel! We designed them to be a durable, reliable companion for life on the go, and we love knowing that the industry-leading noise canceling gives you a peaceful, quiet escape to rest and recharge wherever you are.
Thank you for making Sony a part of your daily journeys and for sharing your wonderful experience!
Regards,
Dominick