Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Elite ANC, Premium Sound With Some Trade-Offs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 are a top-tier pair of headphones they deliver excellent noise cancellation, warm and detailed sound, and very good battery life for long listening sessions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We are honored to hear such high praise for the Sony WH-1000XM5 headphones!
It is fantastic to know that you consider them a top-tier pair and are enjoying the key features we focused on: the excellent noise cancellation, the rich and detailed sound, and the reliable battery life for those long listening sessions.
We really appreciate you choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are very comfortable. Touch features work well and are not too sensitive. Sound is great and is easy to customize the equalizer using the Sony app. Battery lasts a long time and charges quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, We're glad that you are enjoying your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Love the Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! For a very brief moment when I put them on I feel a slight discomfort on the top of my head, but then its perfect. No more discomfort. Just did 45 min on treadmill and they are amazing. Sound quality is great, phone quality is very good. I prefer these over the Bose due mostly to the call quality.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Highly Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much. I have to do hemodialysis 3 days a week, 5 hours per treatment. While doing my treatments I listen to podcasts to help the time pass and before I got these headphones I couldn’t hear most of the shows I listen to. There is always so much back ground noise and nurses yelling across the unit, it was so hard to hear what I wanted to hear. These headphones work so well at blocking back ground noise it’s like a different world. And I can finally hear my shows. They are definitely worth the price if background noise is a issue. I also love being able to control them with just a lil tap on the ear piece. They’re also very comfortable, very soft on my tiny ears. The carrying case is also well made and appreciated since it’s more convenient to carry along to my treatments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melissa, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these every day. Super comfortable, fantastic noise cancelling, quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarinaG,
We could not be more pleased to hear that you are enjoying your headphones every single day! It is wonderful to know that you are experiencing the full potential of our Integrated Processor V1, which delivers unmatched noise cancelling, alongside the specially designed 30mm driver unit that provides exceptionally clear and natural sound quality.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Buy it already!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing of headphones. Sound quality, ANC, microphones, build quality, comfort are all top notch. Would definitely recommend if you’re looking for something at this price point. This is the best you will find
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bella, Awesome! We're glad that you like the sound quality, noise canceling, build, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing product which is to be expected from Sony, has top notch microphones for audio calls and the sound is deep and powerful but crisp ive been using theses for a few months and I Absolutely love them but I also switch between my Bose Quiet Comfort Ultra they both have positives and negatives but I personally lean more towards Sony for sound quality but I do wish that they would implement a similar feature to Bose's immersive sound function but I would definitely recommend getting these especially if you're on a tighter budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CodyH,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones are delivering the exceptional sound quality and microphone performance you expect from Sony. It’s wonderful to know they’ve become a favorite in your audio experience, especially alongside other high-quality options. Your thoughtful comparison and recommendation mean a lot to us, and we appreciate your support and valuable feedback.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Best Everyday Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for almost 3 years and I loooove them!! These are my everyday headphones and I’m so glad I got them. They are super comfortable and the battery life is amazing. They also charge SO fast. They are exactly as advertised. 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM5, Ally! It brings us great satisfaction to hear that they’ve become your everyday companion and that you’re enjoying the comfort, outstanding battery life, and quick charging. Knowing that the headphones have lived up to your expectations for nearly three years means a lot to us. Your feedback truly motivates our team to continue delivering products that bring joy and reliability to our customers’ daily lives. Thank you for being part of the Sony community and for choosing us!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable with amazing aound quality. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherS,
We are truly heartened to learn that you are enjoying the premium comfort and amazing sound quality of your WH-1000XM5 headphones! We understand that high-fidelity audio is only half the experience, which is why we meticulously developed the "Soft Fit Leather" and lightweight headband to ensure you can stay immersed in your music for hours without any discomfort.
Beyond the comfort, the Integrated Processor V1 works in harmony with our high-quality drivers to deliver sound that is crisp, clear, and uncompromised. Whether you are listening to a complex orchestral piece or a bass-heavy track, the precision of the audio ensures you hear every nuance exactly as the artist intended.
We really appreciate you being part of the Sony family and recommending us so highly.
Best regards,
Dominick
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Yes, they're better than the XM4s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3.75 (im docking it for the connectivity issues) Wow, Sony managed to do it again. Just when you thought that they could have stymied innovation, they come along with a pair of lighter headphones that are actually BETTER at noise canceling than they were before. I wouldn't have believed it, but its true. These are lighter, sound just as good to my ear, and the noise canceling is crazy. Crazier than the crazy before...crazier. The XM4s would actually hurt my head, too, after a while. I didn't get that with the XM5s. Glad I upgraded. I have yet to test the voice quality on calls, but I will. The one issue I have with these is that after a while, they will just disconnect. You can be watching a movie, or listening to music (in other words, you're actively using them) and it still disconnects. Yes, I went to the app and set it to not turn off...but it still does. I bet they can fix it with a firmware update, but still, for a $400 pair of headphones...that's a miss out of the gates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wisealma, While we're glad that you like the design and noise canceling function, we regret that you're having an issue where it disconnect while watching a movie or listening to music. This is definitely not the experience we'd like you to have. We also thank you for ensuring that automatic power off function is set to [Do not turn off] on the headphones Connect app.
In addition, we recommend trying the following steps below if the headset does not operate properly.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these headphones, and I am extremely impressed with their quality. They stay securely on my ears even during intense workouts, which is a huge plus. The noise cancellation feature is amazing, effectively blocking out background noise and allowing me to fully immerse myself in the audio. Speaking of which, the sound quality is incredible, with a surround sound effect that makes listening to music and podcasts an immersive experience. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllenO, We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, great tech and noise cancellation. I look forward to resumes more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justme,
We are thrilled you're finding the WH-1000XM5 comfortable and enjoying the industry-leading noise cancellation! It is great to hear that our technology is meeting your expectations for your daily use. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Very happy with these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really happy with these. The noise canceling is excellent, and the feature of being able to put your palm on the right earphone to turn it to temporary transparency mode (and the way it immediately return to noise canceling when you remove your palm) is something the competitors don’t have. Sound quality seems quite high to me, but I admittedly don’t really care. Comfort and noise canceling are more important to me — you try working from home with three kids around! Side note, these are very comfortable to wear for a long time and the built in mics for taking calls / zoom meetings are great. When I listen back to a zoom recording, sound quality of my audio is excellent. Loud, clear, natural sounding, with absolutely zero background noise. I’m sure the Bose 700 are great too, but the palm on the earphone feature on these sealed it for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Comfort, Sound quality
Clarity and comfortable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones? They have clear sounds, good bass and are easy to use. They fit comfortably and definitely canceled out background noise. Very impressed with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fidelhp, We're delighted to hear that you like the sound, ease of connection, fit, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Amazing Sound Quality, NC, and Battery Life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and the noise cancelling is better than any headphones I’ve worn. I wore these in an RV, which has a loud motor, with the windows open, and I could not hear the motor and barely the wind while I had the noise cancelling on with a show playing. Another plus is the battery life, which seems to be infinite. Out of the box the headphones were at 50% battery, and I was unable to charge them because I was traveling, so I used them with the battery that was already on them, which lasted for hours upon hours of streaming movies and shows. When I went to check the battery afterwards, they had only gone down a few percent. My only critique is that the headband, although plush, is thin and applies all of the weight and pressure from the headphones onto one part of my head. Aside from this, the headphones are quite comfortable around my ears and I have had no other issues with them.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
5 out of 5 recommendation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality long battery life and noise canceling, so you can't hear the kids fight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rooster1776,
We are thrilled to hear that the WH-1000XM5 is providing the peace and quiet you need! It is great to know you are enjoying the industry-leading noise cancellation and long battery life.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Very nice.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of line noise-cancelling. Even my girlfriend was shocked at how effective it was in draining out external noises. Only issue is that it really isn't worth upgrading from XM4 to XM5, XM4 offers basically the same level of noise cancelling for cheaper and is more easily mobile and can fold in on itself. The XM5 can not be folded. It's battery-life is surprisingly good. However it is worth noting that after a year of using it, the battery life appears to be worsening. I'm not quite sure if this is true or not, but I would not be surprised if it is. This is despite minimal software updates, if any at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DisappointedCustomer, Thank you for choosing Sony! We are glad to hear that you are happy with your Sony headphones! Thank you for the 5-star rating! -Carl
- Pros mentioned:Comfort, Sound quality
Solid 4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Good sound quality and very comfortable to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiltonC,
Thank you for choosing Sony!
We couldn't be happier to hear that your WH-1000XM5 headphones provide excellent sound quality and comfort. Your feedback encourages us to keep delivering products that enhance both your listening experience and daily comfort.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Where have these been my whole life?!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a little hesitant to move away from beats headphones as an iphone user, but these sony headphones have been great. The initial setup and pairing isnt as seamless as with beats/apple headphones, but that was to be expected. Sound quality is excellent; they’re comfortable to wear; and I love the navy blue color and matching carrying case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tallasian916, Thank you for sharing your detailed review. We're delighted to hear that you are enjoying your WH-1000XM4 headphones. Indeed, while the initial setup and pairing with non-Apple devices might not be as seamless as with Beats or Apple headphones, the superior sound quality, comfort, and design of our WH-1000XM4s are some of the factors that set them apart. We're glad that you appreciate the excellent sound quality, the comfort, and the stylish navy blue color with the matching carrying case. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Very good noise cancellation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great noise canceling. The ear cuffs are thin and not super cushioned so a little noise can come in when wearing glasses. The head hoop bar is less padded than expected so there are some concerns on durability but only time will tell that. They are comfortable to wear so far. Battery life is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveM, We're glad that you like the sound quality, noise canceling function and battery life. We also regret to hear that ear cuffs are thin and not super cushioned. The WH-1000XM5s are designed to be comfortable and durable. These lightweight headphones are finished in soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin