Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Awesome Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound Great battery life only charged it onces since i got it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RicardoC,
Thank you for choosing Sony!
We’re excited to hear that you’re enjoying the great sound and impressive battery life of the WH-1000XM5 headphones. It’s fantastic to know that the battery has lasted so long with just one charge. Your feedback encourages us to keep delivering products that combine quality and convenience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool item , good sound good battery life . Recommend product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PurnasekharP,
We feel privileged to know that you are enjoying the sound quality and battery life of your WH-1000XM5 and that you're happy to recommend them!
The excellent sound you mentioned is the result of our 30 mm precision-engineered driver unit, which features a unique carbon fiber composite dome to improve high-frequency sensitivity for more natural, detailed audio. To keep that premium sound going, we designed these headphones with up to 30 hours of battery life even with noise canceling on. Plus, for those times you're in a hurry, our quick charging feature gives you up to 3 hours of playback from just a 3-minute charge with a compatible adapter, ensuring your music is always ready when you are.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Bass, Comfort, Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had airpod maxs that died on me due to sweat and thats my fault but then decided to get these and the difference is pretty huge these are so light and comfortable and the noise cancellation is great can really feel bass if you want as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivlaw, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Best bang for your buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones, can block out noise on a plane ride and last through even the longest of plane rides. They also dont feel too heavy on your head and fit well even when wearing glasses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Axton, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, ComfortCons mentioned:Connectivity
Sony XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones and super comfortable. The battery life also lasts me really long. Sometimes I have to reconnect to the headphones after I lift them up because it disconnects from the audio but that could be an issue I haven't figured out yet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lynn11, We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear! -Carl
- Pros mentioned:Comfort, Sound quality
Favorite headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Very comfortable! Beautiful color. Only headphones I will use outside of AirPods for gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, CenJD!
We are absolutely thrilled to hear that you are enjoying the great sound and finding the WH-1000XM5 to be very comfortable! We also appreciate you noting the beautiful color—we believe premium performance should be matched by stunning design.
It is especially rewarding to know that the XM5 is your preferred headphone for the gym outside of AirPods. We strive to deliver an exceptional experience that meets the demands of all your activities.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
The BEST ANC in the game
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent noise canceling with a decent in-app EQ to tune more finely to your listening preferences. I really enjoy these headphones. The audio quality is really good for wireless headphones, and there is the option to use a 3.5mm cable if you would like to make the sound quality even better. The case is bigger than the last generation, but still isn't bulky in my experience carrying it almost everywhere I go. The pass-through mode to hear your surroundings is really good, almost as good as AirPods Pro 2, which is surprising considering the form factor of these close-back headphones. Battery lasts multiple days, even though it takes so little time to charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShiroKumasan20, Awesome! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Perfect for me
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great look great feel. Everyone always turns their heads to see these. I love the sound and base. The battery lasts forever and you can even interchange the source of whatever you’re listening to with ease
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatyD,
Amazing! We're thrilled that you like the design, sound quality, battery life, and multipoint function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Good Sound Quality and Great ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heat headphones that are comfortable and have good sound quality. I have sensitive ears but they aren't bothered by the ANC even let extended periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoR, This is nice to hear! We're also glad that you like that these are comfortable, have a good sound, and noise canceling works great. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. They are very comfortable and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristyS,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH-1000XM5 headphones are providing you with amazing sound quality and comfort. It’s rewarding to know they’re making your listening experience truly enjoyable.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Just buy em. Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones. Great audio quality. Good battery life. And even includes case
I would recommend this to a friendBrand response from SonyListens
Posted .Hello tempestrazr89,
Thank you for choosing Sony!
We’re elated to hear that the WH1000XM5 headphones impress you with their audio quality, battery life, and included case. Your appreciation encourages us to continue delivering products that enhance your listening experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Immersive Sound Experience with sony Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had the pleasure of trying out the headphones, and I must say, they exceeded my expectations in every way. From comfort to sound quality, these headphones deliver an unparalleled experience. the noise-cancelling feature is top-notch, blocking out external distractions and allowing me to focus entirely on the music or content at hand. Overall, I highly recommend the headphones to anyone in search of premium sound quality and comfort. They've become an essential part of my daily routine, and I can't imagine life without them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AniB, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Depth of sound is beyond comparison
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable fit, and impressive battery life. Worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality of your new headphones. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
LOVE EM
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WH-1000XM5s for a bit now and I seriously love them. The sound is super clean, the bass feels really good, and the noise canceling is actually insane. They’re crazy comfortable too, so I can wear them for hours without even thinking about it. Plus the battery lasts forever and they switch between my devices without me doing anything. Honestly, they just make everything I listen to sound better. I’m really glad I got them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BradleyD,
Thank you for choosing Sony!
We're honored to hear how much you love your Sony WH-1000XM5 headphones. It’s wonderful to know the clean sound, impressive noise canceling, and comfort are enhancing your listening experience for hours on end. Your appreciation for the battery life and seamless device switching truly encourages us to keep delivering innovative products. Thank you for sharing such thoughtful feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Stunning audio quality and great ease of use!
|Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] After doing research for weeks on an ideal pair of headphones to use for music, I was drawn to the Sony XM5's for their ease of use, fantastic audio quality and comfortable design. Months later, I'm still extremely satisfied with my purchase and feel like I could not have done better if I had gone for the Airpods Max (even though I have an iPhone to sync them to). Syncing with my phone was still super simple and the app that Sony uses for their XM5's is very easy to use and has tons of different options for adjusting your audio experience. Highly recommend and I feel like theres no better pair in this price range, whether you're a casual listener or an audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. I use them everyday!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekB,
We are delighted to hear that your WH-1000XM5 headphones have become an essential part of your daily routine! We engineered these to be a true powerhouse for everyday life, so it is wonderful to know that both the sound signature and the battery performance are hitting the mark for you.
With up to 30 hours of battery life even with Noise Canceling turned on, these headphones are designed to last through long commutes, workdays, and travel without missing a beat. The high-resolution audio quality ensures that every track you listen to daily is delivered with incredible detail and clarity. We also prioritized comfort with our soft-fit leather, so they feel just as good during the last hour of your day as they did during the first.
Thank you for making Sony part of your daily listening experience.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
*Sony headphones genuine review*
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of headphones and I use them daily. The battery last me days before I have to recharge. My sister had a pair of these and let me borrow them and instantly knew I needed them! Love them and the quality is unmatched from noise canceling, to automatic pauses if I take them off, to clean aesthetic look.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MireyaR,
Thanks for sharing your experience! It’s awesome that your first pair of headphones turned out to be such a great choice. The battery life, noise canceling, and smart features really make the WH-1000XM5 stand out. Thank you for choosing Sony, and hope you continue to enjoy them every day!
-Maria
- Pros mentioned:Comfort, Sound quality
Sturdier than you think, and sound AMAZING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was between these and the XM4’s due to all the people saying these brea easy. Yes, you do need to handle them with love, but no they do not break easily. Yes accidents happen, but it isnt thathard be mindful when using them. If you are careful they will last you years. THESE ARE NOT MEANT FOR THE GYM OR ROUGH USE. They are for enjoying music, traveling etc. Treat them like you would an very full cup of coffee. You dont want it to spill while you carry it so you pay attention to how you hadle it. These are the same, but are so wortht he comfort and sound quality which is way better than the XM4’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OddPiece, Awesome! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Amazing product & quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and amazing features. Sound quality is great and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EAPP,
Thank you for choosing Sony!
We’re elated to hear that the WH1000XM5 headphones are delivering great sound quality and impressive battery life. It’s rewarding to know that the features are enhancing your listening experience and providing reliable performance.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever owned. The first thing i believe that separated these headphones from other noise cancelling headphones is there is no weird pressure feeling on the ears from the nose cancelling. They create an atmosphere that is truly quiet. And there is a lot of customization. The (i don't remember the name of the feature) ability to cover the one side to temporarily turn off the noise cancelling to listen to people talking to you is nice. Also I've had them since before Christmas and haven't charged them yet. So I'm going to say the battery life is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasR, We appreciate your detailed feedback. We're also pleased to hear that you are enjoying your new headphones. Thank you so much for choosing Sony. Erin