Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these a while back on sale I don’t regret it. Use them everyday when I go for runs don’t hurt on the head feel light and great sound. Noise cancellation is amazing only downside is the ear muffs fold up when you have the headphones around your neck, personal preference to have them fold down but overall 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacsG, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones, best buy !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and the new features, especially the automatic pause when you take them off !
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JoseC!
We are thrilled to hear that you’re enjoying the excellent sound quality of your WH-1000XM5. It’s great to know that the "Wearing Detection" feature is making your life easier by automatically pausing your music!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Need absolute quiet? Try my remedy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise-canceling headphones really are the best. I got them for when I am in bed and there are high pitched noises or when I travel and need absolute silence in a busy-street- alot-of-noise hotel. What I found was to first insert ear bud style ear plugs in first and then put the Sony headphones over that in noise-cancelling mode. Nothing gets in! I mean nothing! I sleep very well, if on my back, even though I am a side-sleeper. I thought I would pass this tip along since so many reviewers on different products have helped me out in the past. For anyone super-sensitive to noises, give my advise a try, it works. I have never used these for music, only to silence the noise pollution when I need to. What a relief.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregG, Thanks for sharing your unique noise-blocking method! It's great to hear that you Sony WH-1000XM5 helps you find peace and quiet when you need it most. We appreciate you passing along this tip—it could be a game-changer for others looking for absolute silence! Thank you for choosing Sony. -Maria
- Pros mentioned:Sound quality
Wonderful
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Absolutely perfect, i love the noise cancelling. The fit perfectly and are super flexible, i love the look and feel of them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZioB, amazing! We're glad you love the noise canceling feature of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Weight
Perfect for my needs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light-weight and comfortable to wear for longer periods of time! Love the Ambient Sound Control and location detection with the app, I can noice cancel at home but still hear my coworkers at the office if I want. Also, the battery lasts FOREVER! I can easily go an entire week of using them and not have to charge them until the weekend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaylorM, Great! We're glad that you like the comfort, features, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Feel safe
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best for airplane use.. engine noise eliminated. I prefer wired headphones over Bluetooth bud in a large public area for security purposes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandallH,
We are glad to hear that you're enjoying the industry-leading noise cancellation on your flights! It's great to know the WH-1000XM5 provides the security and performance you're looking for in public spaces.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Awesome headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Fit comfortably and sound excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianM,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM5 headphones fit comfortably and deliver excellent sound. It’s rewarding to know they enhance your listening experience with both comfort and quality.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones as a gift for my boyfriend who had been on the hunt for a pair. The day after I gave them to him we had a long flight and he put them to the test—he loved them! He says they have tons of great features and that the noise cancelling works amazingly well (I tried them on for a bit too and can confirm!). He said they were also incredible comfortable to wear for the 6 hour flight. Very happy with this purchase and I plan to buy a pair for myself as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dallas, We appreciate your perfect star rating. We're pleased to hear that your boyfriend love his new headphones. The WH1000XM5 is perfect for travelling. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Gift Ever
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, this was hands down the best gift I could’ve given my boyfriend. He was holding back from buying them so I went ahead and bought them instead for his birthday before he could do so himself. He had an old pair of raggedy & dirty Bluetooth headphones that had to have a cable connected so they could still work. Let’s just say the quality, the design and just the overall whole concept of these headphones was everything he wanted. I’m so happy with this purchase. Looking forward to buying myself a pair now too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KairyR, thanks for choosing and purchasing our product. We hope that your boyfriend is enjoying his new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Better than AirPods Max
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the title says, my personal opinion is that these are better than the AirPods Max. My biggest complaint with the Max is that, though they sound amazing and work beautifully within the ecosystem, they hurt my ears and do not stay in place. These headphones are sooo incredibly comfortable and LIGHT!! The ANC is wonderful and the quick charging is nutty, 50% to 100% in under 15 minutes… no words. My one complaint is that these are unusable while charging, but that charging speed more than makes up for it. If you’re on the fence, come over to the other side. And this is coming from someone miles deep within the Apple ecosystem. 11/10 so far!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FirstTimeReviewer,
Choosing these headphones will definitely be worth it. We're truly glad you're enjoying all the improvements we made on these headphones, especially the exceptional comfort, amazing noise canceling feature, and superb sound quality. Unfortunately, using the headphones while charging is not supported. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.
The WH-1000XM5 headphones keep you going with up to 30 hours of battery life plus you can get 3 hours worth of charge after just 3 minutes with an optional USB-PD compatible AC adapter (not supplied). The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Nice sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable for longer sessions. Great sound quality. Noise cancellation is very effective. Worth the price especially when they are on sale imo.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack,
We are so glad that you're enjoying the comfort, sound quality, and noise cancellation of your WH-1000XM5 headphones. We're happy they are a great fit for your longer listening sessions and that you feel they are a great value.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, battery last days, I havent charge them since I got them and they are so comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VicG, Fantastic! We're thrilled to hear you like the amazing sound quality, excellent battery life, and comfortable fit of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Weight
Comfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely light weight. The color is great and material is very soft and comfortable. It connects easily and the battery life is just 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, SANDYR. We're also glad that you like the lightweight design, ease of connection, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound and feel great every time I use them. Downloading the sound connect app makes these sound better and easier to control
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewA,
It’s rewarding to hear that your WH-1000XM5 headphones continue to provide a premium feel and sound every time you put them on. We are particularly glad you mentioned the Sony | Sound Connect app; it really is the best way to unlock the full potential of the hardware and tailor the controls to your personal rhythm.
Knowing that we’ve enhanced your daily listening experience is exactly what motivates us to keep innovating.
Thank you for being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Superb quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are extremely comfortable, the noise cancelling is excellent, the intuitive features allowing you to have conversations while wearing them are awesome. The app they came with is very customizable to your own personal preferences. The one drawback to bluetooth headphones in general in my opinion is they are a little too quiet for my taste, referring to spotify listening. They have excellent sound quality though and it’s very nice not having a cable tying you to a device while wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateM, We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Worth it!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. I’ve had these for about a year and it still works perfectly. Amazing for the gym, doesn’t slip off and fast to dry. The noise cancellation is insane and doesn’t hurt my head after a while of using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience with the Sony wh1000xm5 headphones, RuthG! We're thrilled to hear that you find them to be the best headphones ever and that they have continued to perform perfectly even after a year of use.
We appreciate your kind words about their durability, especially at the gym, their secure fit, quick-drying capability, powerful noise cancellation, and overall comfort. Your feedback reinforces what we strive to achieve with our products – a combination of quality, innovation, and user-centric design.
If you have any additional comments or need further assistance, please feel free to reach out. We're here to help and ensure you continue to enjoy your listening experience. Thank you for choosing Sony!
Gus
- Pros mentioned:Sound quality
Phone are great, mic is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point, the sound quality and noise cancelling is terrific! For calls, the mic is terrible. It isn't just "not awesome," it is nonfunctional if I'm in a coffee house, taking a gentle stroll outdoors, or anywhere else that the smallest sounds might be picked up by the mic. For all the AI tech is boasts, it isn't too smart in distinguishing my voice from the ambient noise around me. If you intend to use the XM5 for listening, it is a solid investment. If you intend to use the XM5 for calls, don't waste your money. My primary *intended* use was business calls. That is why I cannot recommend the XM5. I *do* recommend it for music and audiobooks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidP,
We’re sorry to hear the microphone performance hasn't met your expectations for business calls. We recommend ensuring your headphones are running the latest firmware via the Sony | Headphones Connect app, as updates often improve voice pickup technology. Additionally, please try toggling the Service Link and Speak-to-Chat settings off during calls to see if it improves your experience in ambient environments.
For further troubleshooting and firmware update instructions, please visit our support page: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Super sound & noise cancellation w/ few tidbits
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My AirPod Max had died recently or unable to charge or pair it to any device. I was in the market looking for quality headphones with noise cancelling and sound. I tried Beats Studio Pro and was good with decent features and a plus was being able to use usb c as a source for Atmos sound quality and charging, but I also wasn’t too satisfy with sound quality and I wanted to try something new other than pay a lot for another AirPod Max or wait it out until the newer model comes out. I got these Sony headphones after reading a lot of reviews and I will say it has excellent sound, build and noise cancellation. Set up wasn’t as intuitive or my pride ignored reading the instructions first and I began tinkering with the headphones by trying to pair it and hoped it would work immediately but ran into some minor connection issues. It’s also necessary to download the app for your phone prior to pairing and for accessing the equalizer. Also having to unpair and pair to a device requires you to read to understand how to listen to high quality audio with and without noise cancellation on or that listening to music is still possible through the aux cable and your device if there’s a port when there’s no charge left. But after the minor inconvenience and the learning curve with using and pairing a non Apple device, sound and noice cancellation is superb. Can’t use USB c for both high quality audio and charging, unless it’s because of the device it’s connected to which was a MacBook Pro M2 Max but I’ve had the aux cable and usb c plugged in at the same time but a loud hissing sound or noise is heard while you use it to watch or listen to music. It’s probably best not to charge and use aux cable and have noice cancellation on or defeats the purpose of trying to block noise out but hearing noise directly out of the headphones. Also could be a firmware update that it needs but I haven’t gone that far yet but if you’re using Bluetooth or just aux cable with noise cancellation on, hissing sound isn’t there and sound quality and noise cancellation works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suny, We appreciate your detailed feedback. We're glad that you are enjoying the sound quality, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
ANC for the win
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a pair of XM4s and unfortunately, I lost them. These on the other hands are phenominal. Still comfortable with amazing ANC. Cant hear a thing when the plane is flying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adp2711, thank you for the great review! We're very glad to hear the Sony - WH1000XM5 are delivering the comfort and noise cancellation you were looking for. It's awesome to know they're helping you enjoy peace and quiet even during flights. We appreciate your continued trust in Sony! Regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and are comfortable to wear. I have vwry loud neighbors at times and will use this so i can enjoy watching a movie without dealing with their nonsense.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your feedback, Lynn! We're thrilled to hear that you're enjoying the great sound quality and comfortable fit of the WH-1000XM5 headphones. Many users have found the noise-canceling feature especially helpful in blocking out unwanted background noise—making it easier to focus on what you love, even in challenging environments. It's wonderful to know these headphones are helping you enjoy your movies in peace. If you have any tips or questions about getting the most out of your WH-1000XM5, please let us know—we're here to help!'
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team