Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The sound quality is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome. That alone was worth it, right? not sure about sound quality over WM4, but the fit was a little better for me, so spent more for WM5. I suggest to try the fit before spending so much money, Other things... Instructions were not easy to follow, and a little hard to find. Then case is terrible, so plan to buy a new case immediately. Zipper doesn't work well, and the design is just weird. A rectangular box with a loop and filleted edges would be better and probably cheaper. Now more waste for the landfill. It's a bummer that after spending $400, you still have to find accessories.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gonzmustang, We're glad that you like the sound quality and fit. We also appreciate your feedback about the case. Your feedback matters as it help us improves our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony WHAAAAAT
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great sound quality, amazing audio awareness, and maximum comfortability. Sony is always a top choice for audio quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Drew,
Thank you for choosing Sony!
We're beyond pleased to know that you're loving your WH-1000XM5 headphones! It's great to hear that you're enjoying the excellent sound quality, incredible sound perception, and ultimate comfort. We truly appreciate you recognizing Sony as a top choice for audio quality—that's exactly what we strive for! Thank you so much for sharing your positive feedback.
Best regards,
-Fred
- Pros mentioned:Sound quality
Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect to help you study or anything else that you need to focus on. It comlpetley blocked out all noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TYLERJ,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM5 headphones are providing the perfect environment for studying and helping you focus by completely blocking out noise. It’s rewarding to know our product is making a positive difference in your daily routine.
Best regards,
-Fred
- Pros mentioned:Comfort, Weight
Best Headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome headphone. Super lightweight and comfortable to wear all day. If you are into audiobooks, you will love this headphone. Awesome voice clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaadSA, thanks for sharing your great experience! We're glad to hear you're enjoying the premium sound quality and very comfortable design of the Sony - WH-1000XM5. With their long battery life and industry-leading noise cancellation they are a perfect option for long listening sessions! Thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Battery life, Sound quality
Incredible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones? No. Heaven? Yes. Really, these things are magnificent. Connecting them were effortless. Sound quality is impeccable, I really enjoy the touch setting on the headphones to turn the volume up/down, skip, outside noise. I really enjoy these headphones. They are easy to clean. Above everything, they have an extremely great battery life and charge time. I would but over and over and over again. If you're on the fence, these are the ones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abbigail, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great sound that apply modern sound features.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is the biggest factor followed closely with comfort. Still getting used to the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rnvilla76,
Thanks for taking the time to share your experience with our WH-1000XM5 headphones! It is great to hear that you're impressed with the sound quality and comfort. We're always thrilled to get feedback like yours.
Some of the standout features of the WH-1000XM5 include our industry-leading noise-canceling technology, which provides an immersive audio experience, and the ergonomic design that ensures long-lasting comfort.
Thanks for choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Bass, Sound quality
Great for working from home.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair of these and they are exceptional. I work from home and use them for MS Teams calls and the microphone array cannot be beat. I come through clear. Music is incredible with a typical bass forward response of most popular consumer models. However, this also helps with calls as voices are warm and not tinny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi digitalnofx, Thank you for purchasing your 2nd pair! We're glad you're enjoying the mic clarity and exceptional sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
**********************BUY IT**********************
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp sound quality, lightweight and dead silent. I was doing dishes and running the vacuum cleaner at the same time and the M5 blocked all the noise. I use these headphones while I am working or meditating. Peace and perfection are the only two words I can use to describe this product. My M4 lasted 4 years before the plastic broke. Over time my M4's developed small stress fractures that eventually gave away. I was naturally upset at first, but it allowed me to purchase and experience the new M5's. A blessing in disguise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Budakai,
Thank you for that wondeful feedback. We're glad to hear you like the sound quality and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Sonyxm5s
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sounded nice and the ANC was great, but they were too big for my head. The battery life was also amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiselleA, Awesome! We're very happy to hear that you're enjoying the superb sound quality, great noise canceling feature, and excellent battery life of your Sony WH1000XM5. We understand that finding the perfect fit can vary from person to person. We also recommend adjusting the slider and orientation of the left and right side so that the earpads fit snugly all around your ears. Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
First Expensive Headphones I've Purchased
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never spent more than like $100 on headphones before because I was scared it was either a waste of money or I just didn't have the money for good headphones at the time. I took a chance with ghese and i love yhem! Sound is amazing, the noise cancelation is top notch, and the comfort is unparalleled (I actually have earn these for like 12 hours straight no issue). I highly recommend these a month into owning them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YNGMIKEYJ,
You made the right choice! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Very good for the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, they are comfortable and they are very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hossele, This is great! We're glad that you like the sound, comfort, and lightweight design. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great sound and easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a bit of a Sony fanboy, so take with a grain of salt, but I have yet to be let down by these headphones. The fit over my ears is comfortable and I've worn them for hours at a time. Noise cancellation is perfect and the bluetooth connection hasn't dropped once. I dinged the battery life rating one star since the Sennheiser Momentum 4 manages an absurd 60 hours, but the 30 hours Sony offers has not been an issue. My music sounds great on the XM5s and it works well when plugged into a PS5 controller too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salmon, Thank you so much for always choosing Sony! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear! -Carl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort, a bit on the pricey side so far worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mason500, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Satisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just loved it. The sound quality, noise cancellation and comfortability are mind blowing. I also have Sennheiser Momentum 4 and Bose Quite Comfort Ultra. among them I prefer the Sony one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soumik, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Good upgrade from XM4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own WH-1000XM3 and XM4. This is very much an upgrade mainly on the noise cancelling and comfort side. I also like the new design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GorgonSisters, Amazing! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Can you hear me now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound guality is great and the battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fairbanks13,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the great sound quality and impressive battery life of your WH1000XM5 headphones. Knowing that both performance and longevity have made a positive impact on your experience means a lot to us. Thank you for sharing your feedback.
Best regards,
-Fred
- Cons mentioned:Connectivity, Volume
My headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re better than the ones I returned. The ones I returned were not loud enough. The Sonys are loud enough however, the problem with the Sonys are “Connecting” them they don’t always work the first time - this needs to be fixed. I bought them because my Sony TVs are superior to others I’ve had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marv,
Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear that you find them loud enough and superior to the ones you returned. We appreciate your loyalty to Sony products, including your Sony TVs.
Regarding the connectivity issue you mentioned, we understand how frustrating it can be when the headphones don't always connect on the first try. This is valuable feedback, and we will pass it on to our product development team for further investigation and potential improvements.
If you continue to experience connectivity problems, you might find some troubleshooting steps helpful. For instance, ensuring that the headphones' firmware is up to date can sometimes resolve connectivity issues. Additionally, resetting the headphones or re-pairing them with your device might help improve the connection stability.
ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204611?cpint=spt-mdr_triage_00204483_pairing
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your review and for choosing Sony. Your input helps us enhance our products and services.
Best regards,
Romeo
- Pros mentioned:Bass, Sound quality
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling headphones . Fit Excellent Deep bass sound Bought 2
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blondie, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Better headset I ve hear
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Confort excellent, audio quality best top on market + 360 audio + app can u see the batt able o disable features on it, batt the top on market 30hrs wow is so high I ve been used since I bought they are excellent the better features is the anc is amazing recently I travel to another country while I on plane I can’t hear any noise from engine plane it was unbelievable, really I recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenzoS,
Amazing! We're glad that you like the comfort, sound quality, app functions, battery life, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Solid pair of headphones IF they are on sale.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, the sound quality is excellent and the noise canceling is astounding. Those are things that the reviews of these headphones do get pretty right in my opinion. The sound needs a bit of balancing before they are perfect but it's pretty good out of the box. The travel case is super nice and the software side, so far, has not had any issues. I will say the full $400 is a tad much but if you can get it for $300 or lower, especially now that the XM6's are out, I would say these are a good buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. CodyW,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have a great day!
-DiegoV