Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Portability
Likedoo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, it works, they are headphones. Wished they were more transportable like the 4s. Only complaint but better sound and look (personally).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorG, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl
- Pros mentioned:Sound quality, Weight
Love!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, I used them everyday for work. They are light, comfortable and the sound quality is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderP, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony WH1000XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are a game-changer in audio technology. Sony has once again set the bar high with these headphones, delivering outstanding sound quality that is both clear and rich in detail. The noise-canceling feature is truly impressive, creating an immersive listening experience by effectively blocking out external noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GustavoQ, Thank you for the amazing review! We're thrilled to hear you like the exceptional sound quality, top-notch noise cancellation, and immersive listening experience with your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Listen to this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones are comfortable enough to bing watch but I can't tell if they are on or off unless I listen to them.. I wish there could be a light indicatior to let me know. I have put them away charged but when I want to use them they are not charged.
I would recommend this to a friend - Pros mentioned:Sound quality
Good everyday headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, good bass response and equalizer in the app, comfortable padded ear covers, good adjustable size range, easy to use touch controls, great carrying case, comes with aux and USBC compatible charger cord.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillR, we're glad you like our product. Thanks for choosing Sony. ~Earl
Good headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones for a number of features such as the active noise cancelling being some of the best I have ever heard. Another feature I enjoy is how you are able to customize the equalizer with the app downloaded. However I also do not like a number of things on these headphones such as the build quality could be better with some creaks heard, the fact that the headphones do not fold is also a bummer, and most of all the touch controls on the sides are a little to gimmicky for me personally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulCamachoII,
We truly appreciate your detailed feedback on the WH-1000XM5 headphones, noting both the excellent features and areas for improvement. It's fantastic to know you are enjoying the class-leading Active Noise Cancelling and the control of the customizable EQ in the app. We certainly recognize your concerns regarding the build quality, the non-folding design, and the sensitivity of the touch controls. Your balanced input is invaluable to us, and we use this exact type of customer feedback to continuously refine and improve our products.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Product Review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of Headphones. You will not be disappointed. Comfortable and noise canceling is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlbertC, Perfect! We're really happy to hear you're very satisfied with the industry-leading noise canceling function and excellent sound quality of your WH-1000XM5. Good to know as well that you like the exceptional comfort of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for sharing your amazing experience with the headphones and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
comfortable light headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I use them to work from home. Noise cancelling works great and they are super comfortable! Feels like I'm not even wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jess, We're glad that you are enjoying the comfort and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Great sound, good noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Softer on the ears than bose , lighter , top band may cause pressure on head if wearing for too long but can definitely be adjusted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ab1993, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great ! Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent sound, perfect and comfortable fit. One of the best headphones you can buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoC, Amazing! We're glad that you are enjoying the sound, comfortable and perfect fit. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp sound, customizable sound options and seemless connection to all devices. Comfortable to wear and durabel, too!
I would recommend this to a friendBrand response from SonyListens
Posted .HiEdTo, We're glad that you like the sound quality, comfort, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound very comfortable. Reminds me of Studio Headphones (Recording Studio)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HailahH,
Awesome! It's good to know that you like the headphones and we're happy that you like the sound quality. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great for travelers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing for traveling and the sounds is truly amazing especially with noise canceling.My favorite part is the case that comes with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jasmyne,
Thanks for sharing your experience! We're so happy to hear how much you're enjoying your WH-1000XM5 headphones, especially for travel, the amazing sound, noise canceling, and the convenient case.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Really great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great material and the NC is great i really appreciate the touch shortcuts. Sound is clear, crisp and bass is bumping, volume range is crazy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, Jsesh! We're thrilled to hear you're enjoying the high-quality materials and the industry-leading noise cancellation of your WH-1000XM5 headphones.
It's great to know the touch sensor controls are making your listening experience easier and more intuitive—they allow you to control volume, skip tracks, and activate features like Quick Attention or Speak-to-Chat with just a simple tap or swipe, creating a seamless way to manage music and calls without taking off your headphones.
We're also excited that the sound quality, from clear highs to deep, bumping bass, and the wide volume range, is living up to your expectations. We designed the WH-1000XM5 to provide crisp, dynamic audio no matter your music style.
If you ever want to explore features further—like customizing your sound via the Sony | Headphones Connect app or adjusting noise cancellation and ambient sound controls—we’re here to help you get the most out of your headphones!
Thanks again for being part of the Sony family and for choosing the WH-1000XM5.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Bass, Sound quality
Highly recommend!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, the base is so amazing and the music is very sooth and clear!! Love them!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeslieC, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Upgrading from 1000xm4.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Best upgrade from 1000xm4 compared to sound quality and battery life. Did not notice a major improvement in Noise cancellation though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amar, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Hands down one of my favorite headphones.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these things I've had these for quite a while and they still look and work like brand new. My fiance absolutely hates them because of the noise canceling when I have them on and she has to get up and tap me on the shoulders to get my attention.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sammy, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Made her Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to upgrade to the Sony XM5 from XM4 for my 18 yr old daughter and she commented that XM5 feels more comfortable although sound quality was very much the same for both. She was very happy and that is what matters.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Damaged! We're glad she's happy with her new headphones. Thanks for choosing Sony. -Craig
Great noise canceling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5s are probably the best over the ear Bluetooth headphones you can get. While the audio quality is not quite as good as audiophile wired headphones, it is better than lots of similar competitors. You can tell the bass is slightly boosted, good clean mids and highs, overall the sound is excellent for what it is. Good battery life, it will easily last a whole day. The noise-canceling is amazing on these, a must have for any air travel. I have had these for six months so far, and they have held up well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kur0!
We are thrilled to hear your positive feedback about the WH-1000XM5 headphones! It's wonderful to know that you appreciate their audio quality and performance.
With features like impressive noise-canceling technology and enhanced bass, these headphones truly deliver an exceptional listening experience. Plus, with a battery life that can last a whole day, they are perfect for any travel enthusiast.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
fits my big head!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable, nice sound. Most headphones are not comfortable to me, these are!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justf4fun, Awesome! We're glad that you like the sound and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin