Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Mr Chapman
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are without a doubt the best noise cancelling headphones I’ve ever owned. Goof sound quality and great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony is best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and light weight. The active noise canceling is much better than my bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chin, We are glad that you now have the best headphone brand. We are also happy that you are comfortable with your Sony WH1000XM5 and like their noise canceling feature. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Great headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise canceling headphone. I used it on the plane to block the noise for more than 4 hours and I don’t feel uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yilih, Great! We're glad that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Favorite workout headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and bass! I truly enjoy wearing these headphones while working a sweat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin,
Thanks for sharing your positive feedback! We're thrilled to hear that you're enjoying the sound quality and bass of your new WH-1000XM5 headphones. They are designed to deliver an exceptional listening experience, and it's great to know they're working so well for you.
Just a friendly note: while these headphones are perfect for everyday use, they are not specifically rated for sweat resistance. For heavy workouts, we recommend a model from our sports and active wear lineup.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these EarPhones. Noise Cancellation is amazing. They are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RacingMom, Amazing! We're glad that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
High quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound, I was very pleased with the noise cancelling especially. The quality compared to the model below this was significant enough to be worth the upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JillianM,
We're thrilled to hear that the upgrade was worth it! It’s great to know you’re enjoying the premium sound quality and the significant jump in noise-canceling performance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love then they are confortable and sound great but after 2 or 3 hours you start feeling them on your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbrahamJ, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
Amazing!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most comfortable headset ive used so far. I use them for hours on end and only charge them once a week
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akash, we're glad you are enjoying our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and comfortable. The noise cancelling is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllanM, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Bass, Battery life
Better then Air Max’s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, and the battery life is incredible. The bass sounds great, connectivity is smooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tayloririvera, we're glad you like our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tech features & the sound quality is great. Very comfortable .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hector, We're delighted to hear that you like the features, comfort, and sound quality. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Amazing headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ground Sound Quality! I will surprisingly amazed and didn’t know Sonys game!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, DarnellM!
We are thrilled to hear that the sound quality of the WH-1000XM5 blew you away! It sounds like we’ve officially won you over to the Sony team, and we’re glad to have you.
Enjoy the surprising audio and thank you for choosing us!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Fail for noise canceling headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the fit is comfortable and battery life is acceptable, however the noise canceling feature isn't very good. I tend to use these in the office, and unfortunately unless I turn up the music, I can still hear people around me through the headphones. The audio quality is acceptable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Harliquin, while we're glad that you like the audio quality, comfort, and battery life, we regret to hear that the noise canceling function did not meet your expectations. We'd love to help you troubleshoot your problem and turn this into a better experience.
We have recommended steps to help fix the problem such as the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
This is it!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my son who was contemplating between this one and another popular brand. After reading reviews, he chose these Sony one and couldn't be any happier with his choice. Loves the noise-canceling function!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLowe, Thank you for the wonderful feedback! It's wonderful to hear that your son is happy with his choice of the Sony WH-1000XM5. And good to know that he loves the exceptional noise canceling feature. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Weight
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best headphone that I’ve bought. Like they’re light weighted and feel so comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuiseP,
Thank you for the 5-star rating! We're glad to hear that you like the lightweight and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
LOOOVEEEE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them. I use them for the gym and for when I'm out an about. The sound quality and the noise cancelation are amazing. Really feels like im just surrounded by the sound. THE BATTERY LIFE IS MY FAVORITE... it lasts sooooo long and i love that they turn off on their own after some inactivity (when music isnt playing)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monica,
We are thrilled that you absolutely love your WH-1000XM5 headphones! It’s great to hear that the amazing sound quality, noise cancellation, and especially the long-lasting battery life are perfect for your workouts and daily use.
Thanks for choosing Sony.
Best regards, Eliab
Highly recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of Samsung headphones and I’m glad these were my first! The sound quality is crisp and makes listening to music an experience. Compared to my other headphones these blew them out the park enabling my ears to hear instruments or noises I haven’t heard in songs I listen to on a daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IraO,
We are excited to hear you chose the WH-1000XM5 headphones and that they have blown your previous headphones out of the park! It's fantastic that you are experiencing the crisp sound quality and hearing new instrumental details, which is exactly what our newly developed 30mm driver and LDAC codec support are designed to deliver.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these noise cancellation headphones. Really sets them apart from others.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JuniorN!
We are so pleased to hear how much you love your WH-1000XM5 noise canceling headphones! It's rewarding to know that our industry-leading Noise Cancellation technology truly sets them apart and is enhancing your listening experience. We designed the XM5s to deliver a superior, distraction-free environment, and your feedback is a wonderful validation of that effort.
Thanks again for choosing Sony!
Best regards,
Gus, Sony Social Media Team
One of the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. I don't like the construction materials, a lot of plastic, but they are very comfortable. I also want to add a complaint to BestBuy for taking away my points that I had stored in the points bank. They removed them when they made the change from storing points to only credit card customers. I contacted support and they told me they would return them to me, but this never happened and in the end they just said they couldn't return them to me. I don't know if this was because I am a foreign customer (Mexican) but I find the treatment ridiculous when I have spent more than 20,000 dollars on their website. But well, I guess I will start looking for alternatives. Another complaint is about a Christmas purchase where I bought several video games for the family. I bought them confidently because they had an extended warranty for returns but they did not validate this warranty. They told me that it was not applicable to video games when the website clearly showed that those items had that extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OBG9, this is great to hear! We're also glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Than k you for choosing Sony. Erin
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality comfortable on the ears good item overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acemoe,
We are glad to hear you're enjoying the comfort and quality of your new WH-1000XM5 headphones. We hope they provide you with a great listening experience!
Thanks for choosing Sony.
Best regards,
Eliab