Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Great bass sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than the beats pro headphones cant compare to bass or quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ortega,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the bass sound quality of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really nice and good and the app that works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyT,
Thank you for sharing your great experience!
We're so glad you're enjoying the sound quality of your WH-1000XM5 headphones. The new drivers were specifically designed to deliver a clear and balanced audio experience, so it's wonderful to hear you're noticing the difference.
It's also fantastic that you're finding the Sony | Headphones Connect app useful. It's designed to be a powerful tool for personalizing your listening experience, whether you're adjusting the equalizer, fine-tuning the noise canceling, or using the Adaptive Sound Control feature.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Sony for the win!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, they are better than the Beats Solo with the over the ear. The sound quality is amazing too! I highly recommend them for anyone who is interested in noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigTee,
We’re thrilled to hear you're enjoying the amazing sound quality and noise cancellation! Thank you for recommending us over the competition.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Love, love, love these Sony headphones!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I bought them for my fiance as a birthday gift and now wish I’d bought them tor myself! Excellent sound and noise cancellation! They also feel really good and are really stylish; even the carrying case is cool. These are our 1st pair of Sony headphones and so far so great! I hope they stand the test of time. As of now, I’d definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeeWee, Amazing! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Worth The Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. Has a lot of features. Has decent range. You can put your hand on the right side of the headphone for temporary talk to someone without having to remove your headphone from your head. And many other features. Very light. The only negative thing is the carrying case which is bulky and won't fit easy in a carry on luggage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sergio, We are thrilled to hear that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
The
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Really good sound and comfortable, liitle tricky using the touch panel though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:ComfortCons mentioned:Volume
Worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfortable fit! Wish they were just a touch louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethG, Thank you for the amazing feedback! We're glad you like the comfortable fit of your new Sony WH1000XM5. If you feel that the volume level is insufficient, please refer to this link to ensure optimal listening experience: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html. Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] They have a great sound quality, theyre definitely the best over the hear headphone. When i was considering purchasing over the ear headphones i was considering both these and the airpod max, and for the sound quality & price point this was a much better purchase. The apps and adaptability features pushed me to purchase this over the airpod max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBfanyee, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Happy buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great audio, very easy setup (iPhone) and comfortable even after hours of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drew, Amazing! We're very happy to hear you like the great sound quality, ease of setup, comfortable fit, and overall quality of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones good sound and easy connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChrisS,
Thank you for choosing Sony!
It brings us great joy to hear that you are enjoying the sound quality and easy connectivity of the WH1000XM5 headphones. We designed them with your convenience and audio experience in mind, and it’s wonderful to know they are delivering on both.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Good hesdphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really good quality. The sound from them is very clean and fluid. Comfortable in almost every situation.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Alan! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Great noise cancellation
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has good noise cancellation and they feel comfy after hours of wear
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, SAIDD!
We are happy to hear that your WH-1000XM5 headphones are staying comfortable even after hours of use. We designed them with a lightweight "soft fit" leather to ensure that industry-leading noise cancellation doesn't come at the expense of comfort.
Thanks for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great sound have to have one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. You got to get one. Seems to be built well. Ajustment to fit head size is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beng, Great! We're glad that you like the sound quality, built, size, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:ComfortCons mentioned:Price
You wont regret it.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much lighter and softer on the ears than over priced Apple Airpod Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beemaa, we're glad you are enjoying our industry-leading noise canceling headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
two thumbs up!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable, great sound quality. noise cancellation is a bonus as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a true upgrade from the XM4s in every way; though the question remains of how significant of an upgrade? The sound quality and isolation is amazing. Not quite at the Airpod Max level - but impressive nonetheless! The touch controls on the right ear up by itself makes these an intriguing option to consider when looking for a high quality, excellent sounding pair of headphones! I’m glad to have received these over the holidays!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StellarOdin, Awesome! We're glad that you are enjoying the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones high quality good sound happy with them overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isaac,
Thank you so much for the fantastic review! We are thrilled to hear that you are happy with the high quality and great sound of your new WH-1000XM5 headphones.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
sony!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality and very comfy! sound is perfect, picked these over apple not only because of price but also comfort!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katrina, Amazing! We're glad that you like the quality, comfort and sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Packs a punch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are totally noise canceling, lasts up to about 12hours on a regular usage pattern.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkyMark, We're happy to hear that you are enjoying the noise canceling function and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
The best value and quality headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great over the ear headphone that is comfortable, has good noise cancelling, and high quality sound. Mahalo Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 808shopper,
Awesome! We're happy to hear your enjoyable experience with the great sound quality, comfortable fit and noise canceling features with your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris