Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“The sound quality is fantastic with deep bass, crisp highs, and excellent noise cancellation that truly enhances my listening experience,”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HilaneB, thank you so much for your fantastic review! We're thrilled to hear that you're enjoying the deep bass, crisp highs, and excellent noise cancellation of the Sony - WH1000XM5. It's great to know that it's enhancing your listening experience. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gif for my dad and he loves it you can use with the your phone or with your tv of laptop
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fernanda,
Thank you for choosing Sony!
We couldn't be happier to hear that your dad loves the WH1000XM5 headphones and enjoys using them with his phone, TV, and laptop. It’s wonderful to know our product is making a positive impact across his devices.
Best regards,
-Fred
Awesome
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding noise cancellation that it's a great add on to anybody travel luggage
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quenepon,
We are ecstatic to learn that the WH-1000XM5 has become such a valuable companion for your travels. We know how important a quiet environment is when you're on the move, and we’re glad the noise cancellation is hitting the mark for you.
Thank you for making Sony a part of your world-class journeys.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything you need, noise cancellation, great battery, incredible charge time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aworld, we're glad you like the noise canceling and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
gym daily, good for unbothered work too
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its been a year and I use these for the gym and take with me on trips or just to work. If you use for noise cancelling, you wont be able to hear anything so its good for cutting out distractions. no problems other than having to take care of them. They look like they have the potential to break easy but with care have lasted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianL,
It's fantastic to hear that your WH-1000XM5 headphones are holding up well after a year of heavy use for the gym, travel, and work! We're thrilled that the industry-leading noise cancellation is effectively cutting out distractions for you. We appreciate you sharing the tip about proper care; while these headphones are built for premium sound and comfort, being mindful of their design ensures their durability over time.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality, Weight
Love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and sounds awesome. I love it, amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanistH, Amazing! We're glad that you like the light-weight design and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The best in market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound , best noise cancelling by far ! Just love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ASHINO,
We're beyond pleased to hear that you’re loving your Sony headphones and awarding them a fantastic 5-star rating. The amazing sound and best-in-class noise cancelling are truly standout features of your Sony WH-1000XM5, and it’s wonderful to know they make such a difference for you.
Thank you for choosing Sony—wishing you a joyful day!
DiegoV.
- Pros mentioned:Battery life
Better than Bose!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones! They seemed a bit complicated but in actuality really easy to use. Quick to charge and has lasted me two whole days without recharging it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jayded,
We are thrilled to hear that you are enjoying your Sony WH-1000XM5 . This unit also includes an excellent sound quality, superior noise-canceling, and a comfortable design, making them a strong choice for audiophiles.
Thank you for choosing Sony!
-Fred
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. Very durable. My husband loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MARIEM,
We are happy to hear that your husband is loving his new WH-1000XM5 headphones! It is great to know that the sound quality and durability have met your expectations.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality, Weight
Excellent product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing feel, lightweight, noise cancelling feature is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamGh, we're glad you like the fit, weight and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Volume
Worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re pretty good as far as noise canceling. But they have to be pretty loud to drown out other things.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerG, Thanks for your feedback and insights. We're also glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Traded in my AirPods Max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am coming from Apple AirPods Max. At first I thought this was a mistake, but now that I have used them for over a month, I love this headset. I honestly believe the Automatic Noise Cancelling is the best I have used to include the aforementioned Apple headset. The controls are primarily done on the right ear with swipes. Love that functionality. The battery life is insane. I listen to them in the morning for about 30 minutes for my podcasts and rarely use them on the weekends. After one month the battery was at 60%! I thought the app was wrong. That is crazy battery life. No chance of that happening with the Apple headset. These are comfortable and the only disadvantage is the lack of folding capabilities. Apple didn't have this function either. I got these on sale for $329 which was $150 less than the Apple headset I bought on sale. I am not bashing the Apple headset. It is a fantastic product but for $150 less and battery life that is insane and comfort these were an easy choice for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuaneW, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. We're also delighted that you love the amazing battery life, touch operations, and auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. Good to know you find it very comfortable to use. It sounds like we hit the mark with the WH-1000XM5. Thank you so much for offering a fantastic rating on the product! -Jess
- Pros mentioned:Sound quality
Best purchase ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headsets were a long time coming. After getting them on sale, these turned out to be my favorite headphones ever. - ANC - plane, car rides, people, door bell. I will miss everything. It works. - pause and anc turned off when you speak to some one - that works - zoom calls and phone calls - clear - music - amazing I love these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephL, That's awesome! We are so glad to hear that you found the best headphones for you! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Solid but too advanced.
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Extremely good audio quality and noise cancellation, but the touch controls are far too sensitive. I dislike that they can so easily be activated.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback and for highlighting the excellent audio quality and noise cancellation of the WH-1000XM5, ChaseP. Regarding your concern about the touch controls being overly sensitive, we understand that accidental activation can be frustrating.
While there isn’t an option to directly adjust the sensitivity of the touch controls on the WH-1000XM5, there are some best practices that may help reduce unintended touches:
- Ensure that you are making swipe gestures perpendicular (forward/backward) or parallel (up/down) to the headband, as the angle and direction can impact how the touch sensor interprets your input. Using correct gesture alignment may help avoid accidental activations.
- Be mindful of how you wear the headphones, as the orientation and how snugly they fit can affect the response of the touch sensors.
- When setting the headphones down or adjusting them, try to avoid contact with the touch control panel to minimize unintended input.
We appreciate your input, as it helps us continually improve our products and user experience.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Totally worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable and the sound cancelling is amazing. Best headphones I’ve ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carley, we're glad you like the comfort and sound of our product. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH1000XM5 a pleasure to wear. Thank you for choosing SONY! ~Earl
Lightweight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed my headphones while on the 15+ hour flight from FL to Bangkok. They are not heavy and the noise cancellation worked perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, TamiR!
We are so glad the WH-1000XM5 made that long flight to Bangkok more enjoyable! It’s great to hear that our industry-leading noise cancellation and lightweight design kept you comfortable and focused for all 15+ hours.
Safe travels, and thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sony WH-1000CM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best headphones that I have had. It is very comfortable and works great with excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lawrence, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, amazing sounds and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caarlo19, Excellent choice! We're pleased to hear that you like the audio quality and comfort. Thank you so much for choosing Sony. Erin
Excellent Noise Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, top of the line noise cancelling, very comfortable and lightweight. It is a bit hard to recommend at the full $400 price but on sale it is an excellent pair of headphones. My only two complaints are, some of the smart ambient mode features override you when you have it set to ambient turning back to noise cancelling when you don't want it to. As well, be warned that when you hook it up to a computer to try and use it for Discord if you use the microphone and listen at the same time the Bluetooth connection forces the audio and microphone quality to be poor quality so if you want to use it for that purpose get a cheap microphone so it will keep the good audio quality.
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter uses it everyday. Great sound quality and battery life. Strongly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 12345, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl