Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Best purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure! Here’s a well-crafted customer comment: “I’ve tried many high-end headphones, but the Sony WH-1000XM5 is simply on another level! The sound quality is phenomenal, with deep bass, clear vocals, and incredible detail. The noise cancellation is the best I’ve experienced, completely blocking out distractions. Plus, they’re lightweight and super comfortable, even for long hours. Battery life is amazing, and the quick charge feature is a lifesaver. Absolutely worth every penny—Sony has outdone itself!”
I would recommend this to a friend- Pros mentioned:Sound quality
Best noise cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noice cancelling, significantly better than my last Bose, which was not cheap. I already bought another for a relative, and another one when seeing how well it works on the airplane, will buy a bunch for his employees.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OccasionalBuyer We appreciate your feedback! We're also glad that you are enjoying your WH1000XM5. Thank you so much for choosing Sony. Erin
Wireless noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear. The clarity is great. Very happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamaF! Thanks for the feedback.
We are thrilled to hear how much you like your WH-1000XM5 and that they feel so good to wear. It’s great to know the sound is coming through crystal clear for you!
We really appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Best Headphones that Ive Owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeilC,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Nice Sound!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuff, slick stuff, neat stuff! While I miss the ability to fold the headphones (previous gen) the sounds quality and noise cancelling is above and beyond anything from Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We're pleased to hear that you love these headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good buy Very goood, music perfect. I love this purchase, it's fascinating
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JulioM,
Thank you for choosing Sony!
It brings us great joy to hear that you are enjoying your WH-1000XM5 headphones! We're thrilled that you find the music experience to be perfect. Thank you for your kind words about your purchase; we truly appreciate your feedback. Enjoy your listening experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Expensive but perfect for music lover!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid, music sounds awesome through these! The noise cancelling works very well, allows me to get lots of work done with little to no distractions. It's features are really good, plus it's connection quality is great! While they're expensive, they're definitely worth every dollar if you're someone who loves listening to music alot!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devin, Thank you for this amazing review of your WH-1000XM5. We're glad you love the exceptional sound quality, excellent noise cancellation and overall features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are visually pretty, but, wearing them feels a little weird because they stick out on the sides - they’re definitely wide, so say goodbye to laying down and wearing them. The way they extend is unique, but I worry about the longevity of the arms. Additionally, the way they are meant to sit in the case is awkward, and a more clunky experience than the older model. Not a great user experience, especially for the price, I don’t want to feel like i’m struggling to get them out of the case. Not great for situations like an airport, or class. The headphones themselves work great, but unfortunately everything else about them is a let down.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MayaZ,
Thank you so much for taking the time to share such detailed and honest feedback about your WH-1000XM5 headphones. We genuinely appreciate you letting us know your experience.
We're really sorry to hear that while the sound quality is great, several aspects of the design and the carrying case experience did not fulfill your expectations.
Your specific notes on the "wide" fit, the longevity concern with the extending arms, and the awkward case placement are incredibly valuable. We rely on feedback like this to improve future products and design choices.
Thanks for considering Sony headphones and for providing us with this helpful information.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Only Sony Sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my step daughter for her birthday. She literally barely ever takes them off. Great sound, love the silence feature. A+ headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamC, Awesome! We're thrilled to hear that your stepdaughter loves them and enjoys the great sound quality and the silence feature. Your feedback is greatly appreciated, and we're glad to know that the headphones have met your expectations. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Great noise cancelling earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I really like how they block out sound. Sound quality is perfect. I like to use them at night
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB,
Thanks for the 5-star rating! We're so happy to hear how much you're loving the WH1000XM5 headphones! Their amazing noise cancelling feature is top-notch and matching it with spectacular sound quality simply make them perfect. Thanks for choosing Sony.
-Aldair
Sony Headphones for the Win
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Air Pod Max, Beats, and Bose but these are my favorite out of these. Comfortable to sleep in, relax and workout I barely feel them. The sound A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User233025,
Thank you for choosing Sony!
It brings us great joy to hear that the WH-1000XM5 headphones have become your favorite among your collection. We’re delighted they offer the comfort you need for sleeping, relaxing, and working out, all while delivering A+ sound quality. Your experience inspires us to keep innovating and providing exceptional audio products.
Best regards,
-Fred
- Pros mentioned:Sound quality
I Resisted, but Relented
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If been through a number of Bose and Beats headsets and can't find a single thing negative to say about this headset aside from minor os quirks. Speak to chat should default to your latest selection. I get tired of turning that off. OTHERWISE? Stellar headset with amazing options, sound, and nc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bluehalo8604, We appreciate your feedback. We are happy that you like the noise cancelng feature, sound quality and other capabilities of your new Sony wireless noise canecling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Xm5s are better than i thought
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I really enjoy the color and the sound profile, i upgraded from xm3 and the noise cancelling is noticeably different. the added drivers help the sound be more clear and distinct. bass is stronger but not overwhelmingly so, i just don’t like the fold out method for the 5s, they fold outward looking and sit on my clavicle uncomfortably, i also worry about the hinges since i’ve seen a lot of people mention that, but so far so good. i probably will get the xm6s but the only thing holding me back is the colors. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ImranH,
Thank you for choosing Sony!
We're very glad to hear that you're enjoying the color and sound profile of your new WH1000XM5 headphones. It’s great to know that you’ve noticed the improvements in noise cancelling and sound clarity! We appreciate your feedback regarding the fold-out design and your concerns about the hinges; we always value input from our customers as it helps us improve our products. We're excited to hear that you're considering the WH1000XM6! We’ll definitely take your feedback on colors into account.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Worse than last version should be half the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning these ASAP. Great noise isolation best I've experienced, great battery life, super comfortable but sound quality, which is most important, is awful at this price range. Almost underwater sounding and can't properly adjust third party EQ to fix, and the vegan leather doesn't seem it will last too long. Love the 3.5 option though. So overpriced for the quality of audio one gets, worse than xm4. Terrible option for Windows users, can't use Sony app with EQ without Google account and third party software to run app on Windows properly. I can't justify this purchase, maybe if it lived up to Sony's supposed great reputation of pleasing audiophiles like myself, but they're moving backwards with sound quality at this point. Too much focus on being mobile with Bluetooth, time to go back to old school wired for home.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherS,
While we are happy that you like the noise canceling capability, battery life and comfortability of our WH1000XM5, we regret to hear your disappointment on the sound quality. This is not the experience nor the news we want to hear from our customers. If you haven't returned the unit yet, please allow us to help and troubleshoot the issue. Here are some troubleshooting links that can resolve the issue.
Low sound quality, or noise or unusual sound can be heard.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
About the sound quality mode
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534501.html
Also, check that the headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Marco
- Pros mentioned:Comfort, Sound quality
best on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing quality, comfortable, best sound quality!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdonI, We're glad that you like the sound, comfort, and overall quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its been more than an year i have been using and its great. Super comfortable, noise cancellation is great, great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tejashree,
We are immensely pleased to hear that your WH-1000XM5 headphones are still delivering a great experience after more than a year of use. It’s fantastic to know that the comfort, noise cancellation, and battery life continue to enhance your daily listening.
Thank you for being a loyal part of the Sony family!
Best regards,
Dominick
- Pros mentioned:Sound quality
Hands down the best!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the NC Bose 700 headphones a couple weeks ago... which did not convince me.. I was very disappointed. I decided to go with these XM5's and at the very first listen i FELL IN LOVE! These headphone sleave the Bose ones in the dust! The sound quality is 10x better, microphones are amazing.. overall I give them 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mando, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Best headphones everr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from xm4. These are lighter and still has the best noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Milow! Awesome upgrade! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. Thank you for choosing Sony! -Carl
Best over ear headphones for the price.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned these for almost 2 years and believe they are the best headphones on the market. The fact that even on sale they haven't dropped in price since I bought them is proof enough, but I have used these daily since I bought them without any issues. The firmness of the pads has gone down, but not enough yet to justify a replacement. I use these for work, and they have lasted thousands of hours of constant and hard use, along with airplane rides and more. The sound suppression is comparable to none, and I have since purchased a second pair for my gf. I am literally wearing them right now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cadon1, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Best sounding mainstream wireless headphones, few negatives though, the touch sensor panel seems to have a kind of its own!I wear them all day for work all year round so I wish they had less wear fatigue but if you wear them for shorter periods of time they are perfectly comfortable!Otherwise my favorite headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArtemV, Thank you for your review on your new Sony WH1000XM5. We're very pleased to hear you like superb sound quality of this unit. We're sorry to hear about the touch sensor panel issue you're having. If the touch sensor control panel reacts incorrectly, please follow the troubleshooting steps on the link below to resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558775.html
We also appreciate your feedback about the fit of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam