Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10736396
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones, but not for someone with a large
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought they were very nice. They had excellent sound quality. Ans they looked great. The noise canceling feature was awesome. I really enjoyed these. But the reason I returned them was they felt too tight for my head. No matter how I adjusted them, they always felt like they were too tight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HaileyW,
Thank you for considering Sony products.
We’re delighted to hear that you enjoyed the sound quality and design of the WH-1000XM5. However, we’re sorry to learn that they felt too tight, even after adjustments.
We strive to uphold the highest quality standards, and your insights will be forwarded to our dedicated Sony team for further review as we continuously work to enhance our products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Amazing headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are some of the most comfortable headphones I have ever worn. The noise canceling is a life saver for traveling to. Absolute must for planes!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jb1rd, We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are easily the best headphones I have ever owned. Better than beats!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JuliaB,
Thank you for choosing Sony!
It brings us great joy to hear that the WH1000XM5 headphones have become your favorite and that they stand out so strongly compared to other brands. We designed them to provide exceptional sound quality and comfort, and it’s wonderful to know they are making a positive difference in your listening experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Love these!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! The sound is great and the comfort is top notch!! I thought it would be tricky flying with them because of the longer case but I didn’t have an issue at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Demi,
Thank you for the purchase! We're glad to hear that you love the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones. These headphones allow me to focus even more than before. I could barely hear a thing other than my music when noise cancleestion is activated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David!
Thanks for sharing! It's a true pleasure to hear that your WH-1000XM5 headphones are helping you focus. It’s awesome that the Dual Noise Sensor Technology is working so well to block out distractions and let you enjoy your music.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Beautiful noise cancelling headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5s are comfortable and durable headphones that sound great and have a stunning noise cancelling effect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timmy, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Incredible headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for the gym and traveling most comfy head phones ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamK,
We are thrilled to hear that your WH-1000XM5 headphones are providing the comfort you need for both the gym and your travels! It’s great to know they are serving you well in such a variety of environments.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
The price is worth it!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The sound quality is amazing, works great, doesn’t break easily, and soft to the touch!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KethiaN, Thank you for the 5-star rating! We're so happy to hear you love the amazing sound quality, sturdy design, and it worked as advertised, providing you with performance and quality you expected. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit , excellent noise canceling recommend 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarM,
We’re so happy to hear you’re loving the fit and the industry-leading noise cancellation of your WH-1000XM5 headphones! It’s wonderful to know they’ve earned a 100% recommendation from you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great headset!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most Comfortable headset I've ever owned. Great sound quality, noise cancellation and the extra QoL features just work and add to the experience of using the headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Braden321,
It is our pleasure to hear your valuable feedback! We're really glad you are enjoying the incredible sound quality, comfortable fit, noise cancellation, and features of your new headphones. The WH-1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Kris
- Pros mentioned:Sound quality
Great purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color and they fit great. Sounds perfect! thanks!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnneA, Thank you for the wonderful review! We're glad you like the excellent sound quality, exceptional comfort, and you appreciate the Smoky Pink color of these Headphones. It sounds like we hit the mark with the WH-1000XM5. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Headphones for my daughter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice color and it has a good sound quality, excellent price and quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdelaR,
Thank you for choosing Sony!
We’re elated to hear that you appreciate both the color and sound quality of the WH1000XM5 headphones. It’s wonderful to know that the combination of design and performance resonates with you, especially alongside the value they offer. Your feedback encourages us to keep delivering products that blend style and excellence seamlessly.
Best regards,
-Fred
- Pros mentioned:Sound quality
One of my favorites
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound!! They’re so lightweight and cushioned too. The battery life is also so good. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuGrey,
It is truly wonderful to know that you love the sound of your WH-1000XM5 headphones! We're thrilled that you find them so lightweight and cushioned, and that the long battery life earns a 10/10 rating. Thank you for the excellent feedback and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Best Noise Canceling Headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best noise canceling headphones I’ve touched. Lots of customization to fit your listening preferences, and an extremely long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PMat,
Awesome! Thank you for the accurate review. We're glad that you are pleased with the over-all features as well as the long battery life of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Broken Hinge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall sound quality and noise cancellation is pretty great and the battery . However, these are very poorly designed headphones for durability and have fairly frequent software related issues. I bought them in May 2022 and as of today they are no longer usable because of the very common hinge defect. - 3 months in the headphone band no longer kept its position, it would just slide around freely - 2 years in the hinge broke and is unable to be fixed so they are now completely unusable - Beside the two physical issues, I frequently encountered software issues ranging from random disconnections to being told I sound like a robot once a week while on calls. Note: I updated the software on the headphones frequently, so this was an ongoing thing. As a comparison, I _still_ have the XM3's and used them for 8+ hours a day for over 3 years before I "upgraded" to the XM5s. Those headphones are still going strong, my wife has been using them since I got the XM5s and there are no issues there at all. I strongly recommend looking somewhere else if you want to purchase a $450 (incl. tax) pair of headphones that will last a long time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
This is not the experience that we want you to have. This isn't normally the case with the WH1000XM5. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and review your file so we can better understand your situation. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Craig
- Pros mentioned:Sound quality
Exceptional!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise canceling capability, great product Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
We are thrilled to hear that the WH-1000XM5 headphones are delivering the excellent sound and noise cancellation you expected! It is great to know that the dual-processor system and 8-microphone array are providing that "excellent" distraction-free experience Sony is known for.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great for kids
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphones. No noisecgets throughbthese things.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCfromtheLBC!
Thank you so much for your feedback! We are really happy to hear that you’re enjoying your WH-1000XM5 earphones.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Overall Great headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has pretty decent ANC. The only issue issue i have with ANC is the wind noise. Sound quality is great, the build itself is nice, comfortable, and looks and feels premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashur1201, We're glad that you like the noise canceling, sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin
- Pros mentioned:Sound quality
One of the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Good durability. Comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mann,
Very nice! We're happy to hear that you like the sound quality, durable design, and comfortable fit of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Sony review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. The sound is amazing and the noise cancellation is superb. Well worth the cost. More comfortable than the previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayT, Amazing! We're delighted to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin