Customer Ratings & Reviews

Hi PaulILG, Thanks for your feedback and insights. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi MiguelV!
Thank you for your great feedback on the WH-1000XM5 headphones. It is fantastic to know that they’re the best wireless noise-cancellation headphones you’ve ever owned!

With features like advanced noise-canceling technology, superior sound quality and comfortable design for all-day wear, we’re happy they’re making such a positive impact.

We appreciate you choosing Sony!
Warm regards,
Estefany

Hi user780132,


That's fantastic feedback! We are thrilled to know you are enjoying the premium sound quality of your WH-1000XM5 headphones. We intentionally designed the Sony | Sound Connect app to be intuitive for easily customizing features like the EQ and Adaptive Sound Control, and the simple touch controls make managing your audio effortless.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Destiny! Thank you so much for your wonderful review! It brings us great joy to hear that you chose the WH-1000XM5 headphones for a second time, even after your pup had a little fun with your previous pair. We’re thrilled that you appreciate the exceptional sound quality and the convenient touchpad controls on the right earcup, which allow for easy adjustments while you listen.

Your loyalty means the world to us and we hope you continue to enjoy your headphones for years to come!

Thank you for choosing Sony!
Best regards,
Estefany

Hi EnriqueL, thank you for the fantastic 5-star review! We're really happy to hear you've been enjoying your WH-1000XM5 for the past 18 months and that the sound quality, features and ease of use have made a lasting impression. We appreciate your feedback about the fit during more active movements, this is helpful for our development team as we continue to improve. Thanks again for your support and for being part of the Sony family! Regards, -Dominick

Hi JR2020 We're glad that you are enjoying the sound, comfort, and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi MELANIEH!
Thanks for the great review!
It's a truly pleasure to hear that your WH-1000XM5 has been such a great purchase for you. We love that you're finding the sound so amazing and the fit so light.

These headphones use special technology to block out background noise so you can hear every detail in your music. They also have a long lasting battery and microphones that make your voice sound crystal clear during phone calls.

Thank you for becoming a Sony customer!
Best regards,
Estefany

Hi HectorV, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Hi Timmy, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Hi TaiA,
Thank you for sharing your thoughts! It is fantastic to know that you’re impressed with the noise canceling and sound quality of the WH-1000XM5 headphones.

These headphones are designed with advanced noise cancellation technology and offer a comfortable fit for long listening sessions, making them perfect for immersing yourself in your favorite music or calls.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi KethiaN, Thank you for the 5-star rating! We're so happy to hear you love the amazing sound quality, sturdy design, and it worked as advertised, providing you with performance and quality you expected. Thanks for choosing Sony! -Sam

Hi LeeIB, thank you for sharing your feedback of your experience using your headphones. Sony values the opinions of customers and is always striving to provide the best experience possible. 

Please ensure you're using the Headphones Connect App to customize the settings to fine-tune your music. Please also check the help Guide for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html

If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi RubenL,

We’re thrilled to hear that you’re enjoying the enhanced noise cancellation and superior sound quality of the WH-1000XM5! It’s great to know they’re standing out as a significant upgrade for you.

Thanks for choosing Sony.

Best regards, Eliab

Hi BrookeH,

We are delighted to hear you think the Sony WH-1000XM5 headphones work great and highly recommend them!

We are thrilled that you find the sound to be amazing. Delivering exceptional audio quality is paramount to us, and your five-star review and positive comments are greatly appreciated.

Enjoy your listening experience. Thank you for choosing Sony!

Regards,
Dominick

Hi ChelseaR,
Awesome! We're glad you found the best headphones that perfectly suits your needs and expectations. We really appreciate you like the quality, design, lightweight, and portability of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris

Hi FaridG,

Perfect! We're glad that you like the fit and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Thank you for the fantastic review, SethB!

We are delighted to hear that the WH-1000XM5 headphones have made such a positive difference, especially for your wife's travel experience. It sounds like they were a truly great gift!

It's rewarding to know that our industry-leading noise canceling technology is providing the peace and quiet needed to make flights enjoyable again, keeping out those distracting sounds. That seamless, distraction-free experience is exactly what we strive for in our design.

Thank you again for choosing Sony to upgrade your wife's listening experience!

Best regards, Gus, Sony Social Media Team

Hi Kensirey, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl

Hi DaBronc, Thank you for the amazing review! We're so glad to hear that you like the lightweight and stylish design and exceptional sound quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Thank you for sharing your feedback, NagG!

We are so glad to hear that the WH-1000XM5 is meeting your needs for both "regular music" and high-quality phone calls! We put a great deal of effort into the microphone technology and noise-reduction algorithms to ensure that "phonically," your voice comes through crystal clear even in busy environments.

We also appreciate your honest note regarding the bass. While we aim for a balanced, high-fidelity sound signature, we love that you’ve found these to be the perfect tool for your daily calls and listening.

Thank you for choosing Sony and for being a part of our community!

Best regards,

Gus, Sony Social Media Team