Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10851333
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Good as advertised
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son. He loves them. Used them at the gym, around the house and during travel. Great noise canceling with great sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamehunt, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these headphone sm! they’re so cute and trendy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Paige,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your WH-1000XM5 headphones and enjoy their stylish, trendy design. It’s wonderful to know they’re a perfect fit for you, and we truly appreciate you sharing your enthusiasm with us.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Bose has a contender
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never thought i could be talked out of my Bose but these did it. Noise cancelling is incredible as well as sound quality and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boydapproved, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good but...
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice ANC headphones, but only woth it if on sale. When usong with iphone i had some connectivity issues
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zoewgs,
Thank you for your time writing this review! While we are glad you like your WH1000XM5 noise canceling headphones, we're sorry to hear that you are having issues when connected to your iPhone. Let's work together and resolved the issue.
Here are some troubleshooting steps you can try:
Ensure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.
Set the headset to “Priority on stable connection”.
Remove any obstacles between the iPhone and headphones.
If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or windows and restart the computer.
Connect the headset and the Bluetooth device once again.
Turning off [Service Link] on the “Sony | Headphones Connect” app may reduce the amount of audio dropout.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Sound quality
Quality product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them. He received them for his bday and doesn’t bother with the AirPods anymore. The sound is amazing.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these EarPhones. Noise Cancellation is amazing. They are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RacingMom, Amazing! We're glad that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tech features & the sound quality is great. Very comfortable .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hector, We're delighted to hear that you like the features, comfort, and sound quality. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Just Trust me… Buy Them
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I’ve made for myself so far. I actually didn’t think I could love headphones so much. I did a bunch of research on different types of headphones, sound quality, durability, etc. and these consistently popped up. They still are as loud as the day I bought them and I constantly listen to music at full volume!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamK, Great! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony is best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and light weight. The active noise canceling is much better than my bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chin, We are glad that you now have the best headphone brand. We are also happy that you are comfortable with your Sony WH1000XM5 and like their noise canceling feature. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Cancels noise nicely and are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .HI MatthewB, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are visually pretty, but, wearing them feels a little weird because they stick out on the sides - they’re definitely wide, so say goodbye to laying down and wearing them. The way they extend is unique, but I worry about the longevity of the arms. Additionally, the way they are meant to sit in the case is awkward, and a more clunky experience than the older model. Not a great user experience, especially for the price, I don’t want to feel like i’m struggling to get them out of the case. Not great for situations like an airport, or class. The headphones themselves work great, but unfortunately everything else about them is a let down.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MayaZ,
Thank you so much for taking the time to share such detailed and honest feedback about your WH-1000XM5 headphones. We genuinely appreciate you letting us know your experience.
We're really sorry to hear that while the sound quality is great, several aspects of the design and the carrying case experience did not fulfill your expectations.
Your specific notes on the "wide" fit, the longevity concern with the extending arms, and the awkward case placement are incredibly valuable. We rely on feedback like this to improve future products and design choices.
Thanks for considering Sony headphones and for providing us with this helpful information.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Good good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound when I use for every time I will buy for one for sister
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, PhongL!
We are so pleased to hear that you are happy with the sound of your WH-1000XM5 headphones. We designed this model to deliver exceptional, high-quality audio, and it's wonderful to know that you are enjoying it so much that you plan to buy a pair for your sister.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality sound, wish they were a little louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LindaP, We're glad that you like the sound quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
My Audio Buddy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Awesome audio with a very trendy design. Recommend it highly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BalakrishnanP, That's great! We are thrilled to hear that you love your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Great for work
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for office use. I primarily use this for meetings and personal use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi S54CM3! Thanks for the review!
It is most rewarding to hear that your WH-1000XM5 is working out so well for both your meetings and your personal time.
These headphones include Multipoint Connection, allowing you to stay connected to your laptop and phone simultaneously, and an Auto NC Optimizer that automatically adjusts noise canceling based on your surroundings.
Thanks for selecting Sony headphones!
Best regards,
Estefany
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good quality of headphones. The service was good in the store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esther2020,
Thank you so much for your 5-star review of the Sony - WH1000XM5 headphones! We're delighted to hear you're enjoying the quality. These headphones were designed to deliver an exceptional listening experience, with industry-leading noise cancellation, immersive sound, and up to 30 hours of battery life so you can enjoy your music longer. They're also lightweight and comfortable, making them perfect for all-day use.
Thank you for choosing Sony!
Best regards,
Dominick
Perfect for traveling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a headphone i like the way it designed and music controller system is also awesome..must try once in your life.
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Homework Necessity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall sound is great! Only complaint is the product turns off randomly almost every time I use them. The battery is one of the biggest perks. I typically use them every other day and charge about once a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosieReview, Great! We're glad that you like the sound quality and battery life. We're sorry if the headphones randomly turns off. Allow us to help and turn your experience around.
If the headset is turned off automatically, please try the following:
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly. The automatic power off function may trigger and the headset may be turned off automatically. Wear the headset so that your ears are inside the earpads.
When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
Make sure the battery is fully charged.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=Automatic%20Power%20Off
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality, Weight
Good Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones that have amazing sound quality. They feel light so you can barely feel the them on your head!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddy, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
The best sounding wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to others like Apple Max and Bose, these sound the best. Very sleek and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EZapata,
Fantastic! It is really lovely to hear your satisfaction with the amazing sound quality, very comfortable fit, and stylish design of our WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for sharing your wonderful experience with our product and for choosing Sony!
- Romeo