Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10851333
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Highly recommended!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a big jump from the x3’s but, it’s noticiable when talking. These are great for talking, watching movies, and of course listening to music. These and the x3’s do not a big difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thecooldude45, Thank you for the 5-star rating! We're glad you're enjoying the crystal clear phone calls and amazing sound quality when watching movies and listening to music on your new Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony headphones - better than the rest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Over the ear headphones - Good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LizL, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great noise canceling headphones god tier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great in loud environments great sound and bass has the perfect balance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi R2d3tv, We appreciate your feedback and we're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best gifts you could get for someone and they are better than the Apple ones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beans, We're glad that you like the WH1000XM5. Thank you for your output and for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Comfortable, w/ great sound and noise cancelling.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable and do an excellent job of cancelling out background noise and helping me concentrate at work. I also enjoy listening to music on them. I haven't pinned down everything... haven't used them in a zoom yet, but I really didn't buy them for that purpose, so cannot say for sure if the mic works well since I use them mainly to listen to music and block out noise around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ally, Awesome! We're glad that you are enjoying the audio quality and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Noise cancelling works great and sounds amazing! Really happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomasM, This is great! We're happy to hear that you are enjoying the sound and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Unrivaled noise canceling abilities, sounds fantastic, almost perfectly comfortable except the head band is a tad thin. Just repositioning the headband
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheStranger,
Thank you for the positive feedback! We're glad you like the noise canceling and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Sound quality
Best Headphones in a While
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are extremely costly when I first got them even at a discount, so I am pleased to hear the good quality coming from these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Excellent! We're glad that you are enjoying the overall quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Not really a fan
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the sound quality, it was pretty good. But the build quality wasn’t great. Also I thought they were too big, as in the earcups stuck out too much. To me they looked goofy. I didn’t keep them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vega007, thank you for sharing your feedback on the WH-1000XM5. It's great to hear you enjoyed the sound quality, that's something we work hard to deliver. We're sorry to learn that the design and build didn't meet your expectations. We truly value your input, as it helps us improve future models to better meet the needs of our users. If you ever consider Sony again, we hope to offer a product that fits both your style and performance preferences. Thanks again for giving us a try! Regards, -Dominick
- Pros mentioned:Sound quality
“Best Buy” Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“Best Buy” ever! Crystal clear sound! I would highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnJ, Awesome! We're pleased to hear that you like the sound quality. Thank you for choosing Sony. Erin
Great headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing fit around my ears, amazing EQ set up, and easy to move around
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanS, We’re glad you like the WH1000XM5! Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for noise reducing sound. I fly a lot and it works great at the airport and in the plane.Plus great for working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigLee, That's awesome! We're very happy to hear you're enjoying the amazing noise cancellation and good to know that it works great during your travels. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Awesome
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live the product. Find super usefull to tap one side if the ear so you can listen outside. Without taking off the headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM5, LUIS! We’re glad to hear you’re enjoying the headphones and finding the tap-to-listen feature so useful. Being able to quickly listen to the world around you without taking off your headphones is designed to make everyday moments more convenient. If you have any other feedback or questions as you keep using your headphones, we’d love to hear from you!
Thanks again for choosing Sony and for being a valued customer!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life
really pretty and amazing audio!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got it for how aesthetically pleasing it is for the eyes, but quality works fantastic as well! one of my absolute favorite things is the battery life, lasts forever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlaJ, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl
- Pros mentioned:Sound quality
Great features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I love them! the Apple Max might have slightly better noise cancellation but i love all the other features on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hodedo, We're glad that you like the features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. The noise canceling is really great. Easy to stop music just with a tap.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rockwall30, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
DO NOT BUY SONY HEADPHONES!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound fine, but there is a known flaw in the engineering of the headphones. After 10 months of use, the hinge randomly cracked, and now the headphones are unusable. This is such a known issue that they have collaborated with another company to repair the headphones at the customer's expense. While online it is allegedly listed for those whose break happens "out of warranty," when you actually seek a warranty repair, they say it constitutes physical damage and is not covered. THEY WILL NOT STAND BEHIND THE PRODUCT OR HONOR THE WARRANTY. Buy literally any other brand- these are not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaPo, We're sorry to hear about your situation. This is definitely not the experience we wanted you to have. Unfortunately, the limited warranty of your headphones does not cover any kind of accidental or physical damage. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Case ID :
-Craig
- Pros mentioned:Sound quality
Awesome headsets
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Close to Perfection! Great sounding industry leading ANC headphones with crisp microphone quality while taking calls!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abhishek, We are glad that you like the mic quality and the noise canceling feature of your new Sony WH1000XM5 wireless headphones. Thank you for trusting Sony! Vincent
Great bass and good noise suppression
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! The bass on these is amazing and the closed backs contribute noticeably to noise control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miguel We're glad that you are enjoying the audio quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Nice sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely they are better than other brand are light good quality sound and amazing sound for cancellation of audio are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Awesome! We're glad that you like the sound quality and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin