Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10851333
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the money. Sound quality and noise cancels is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GB70,
That's great! We're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone i used so far. Cancelation sounds its at the best. Best sounds ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NazeemT Fantastic! We're delighted to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product , very crisp and loud . Quality of the product is very good
I would recommend this to a friendBrand response from SonyListens
Posted .HI SandeepY, Awesome! We're glad that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The sound and niose canceling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tden, incredible! We're glad you love our industry-leading noise canceling headphones! With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Perfect headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for students feels so light and clear sound with good bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArnoldsamkumarM, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome Cans
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible noise cancellation. I feel there is normally a trade off with your sound with NC, but not with these cans. Awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarshallS, Excellent choice! We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Very good noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly wanted noise cancellation for plane rides. And it works like a charm!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi corker, We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony never fails
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.True about sony . It is really rare when they make a bad product. I love this heaphones and they are amazing for workouts section.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Teo02, Great! We're glad that you re enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
XM5 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality is what you'd expect for the price. Sadly however, the comfortability was not. Headband does not have much padding and ear pads are pretty standard.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WH-1000XM5 headphones, IsaiahP. We appreciate your honest review regarding both the sound quality and comfortability.
Regarding the sound quality, the WH-1000XM5 headphones offer a high-standard audio experience, particularly considering the price point. The headphones feature different sound quality modes during Bluetooth playback, which can be adjusted using the "Sony | Headphones Connect" app. You can choose between the "Priority on sound quality" mode, which prioritizes audio fidelity, and the "Priority on stable connection" mode, which ensures a more stable wireless connection depending on your environment.
Regarding comfortability, we regret to hear that the headband padding and ear pads did not meet your expectations. The headband on the WH-1000XM5 indeed has padding, but feedback like yours may help us improve future models. This aspect is something we continually look into to provide a better user experience.
Your detailed input aids us in better understanding customer needs and enhancing product designs.
Thank you again for sharing your thoughts and for choosing us.
Gus
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great they come in handy for a lot no mater wat im doing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JavonC,
Thank you for your fantastic review of the WH-1000XM5 headphones! We're thrilled to hear that they are so versatile and come in handy no matter what you're doing.
We designed the WH-1000XM5 with a focus on delivering a premium audio experience for every aspect of your life. A key feature that makes them so adaptable is the Integrated Processor V1, which works in conjunction with the HD Noise Cancelling Processor QN1 to offer unparalleled noise cancellation. This technology allows you to fully immerse yourself in your music or calls, whether you're commuting, working, or simply relaxing.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
Love love love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a gift for my partner, and they loved it. The packaging and the holder was amazing. They use them at the gym, and at work when they need to lock in. They have ambient feature which is nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitchie, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Earcup Size
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The only reason preventing me from giving it 5 stars is that I wish that the ear cups were bigger (like the Airpods Max). It starts to get uncomfortable after using it for an extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marc,
Thanks for your feedback! We're glad you love the headphones overall. We understand that comfort is important and we appreciate your suggestion about the ear cups. We'll definitely take that into consideration for future improvements.
Thanks for choosing Sony!
Sincerely,
- Stephanie
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for the gym and it has been one of the best headphones ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscuridad83, You made a right choice! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
AdrianV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my needs and specifications. This is what I'm looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianV,
We're so glad to hear the WH-1000XM5 headphones are a perfect fit for you! Knowing that they are right what you were looking for is exactly what we aim for.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Sony Wireless Rocks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony wireless headset is Awesome!! Probably the best over-the-ear headphones I’ve purchased ever!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertL, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Same songs new sounds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every song sounds better, and I am discovering new things when I hear the music on this headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamanthaR, We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancelling, easy to use and cool features not on other noise cancelling headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheMadMe, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality and comfort sound is amazing, Noise cancellation is amazing used it for the plane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan,
Thank for the 5-star rating! We're glad to hear that you love the sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
P
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply excellent in sound and quality. My "4" was excellent but I can tell the difference. This "5" model surpasses the "4".
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GratefulBestBuyshopper, Excellent! We're glad that you are enjoying the sound and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Disconnecting frequently
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. But it is disconnecting very frequently when used with my office laptop.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ITperson, We're glad that you like the sound quality. We're also sorry to hear that it disconnect frequently. For optimum performance, please ensure the software is updated. Please launch the Headphones Connect App to verify and update the software.
You may also reset the headphones by following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com. Thanks for choosing Sony. Erin