Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10851333
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best Over the ear headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones that I ever got. Great for noise canceling, and charging is just incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarthikN, Great! We're pleased to hear that you are enjoying the noise canceling and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very surprised on the sound quality and noise cancellation feature. Definitely recommend to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shane92905, You've made an excellent choice! Thank you for upgrading to your WH-1000XM5 headphones. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Very good!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Love these use them on thr plan all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hioman, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Great Product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, I think the features are so cool and the battery life is long lasting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessica, We're glad that you are enjoying the features and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Comfort and quality were amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved how the headphones fit my ears. They were comfortable. Also the sound quality is great. The only issue i faced was connecting multiple devices and auto connecting my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sushmitha, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never had such high quality headphones! I definitely recommend these to everyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EthanR,
That's awesome! We're glad that you are pleased with the performance and quality of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. Enjoy listening to your favorite content without any distractions. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and the noise canceling is amazing. This is definitely worth the money and it lives up to the reviews
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoewayneC, Awesome! We're happy to hear that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect headset
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really pretty , good quality. Sound is great . Easy connection for any device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi an4564, Amazing! We're glad that you like the sound quality and ease of connection. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our son picked these headphones out - he did his research . He is completely unaware of surrounding noise - easier for him to study
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy, Amazing! We're glad that your son is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Audio Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for some time and the quality it very good. No issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiara, This is great! We're happy to hear that you love the overall quality of your headphones. Thank you for your feedback and for choosing Sony. Erin
- Pros mentioned:Sound quality
Love the sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good. The music sounds very clean. You can’t go wrong with Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaythomas37, Great! We're delighted to hear that you like the sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and noise canceling is great. Sound quality is really good as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, Amazing! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones use them for the gym and for just day to day use and never have a problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Enye
Thanks for the five-star rating!
We're absolutely thrilled to hear you love the WH-1000XM5 headphones.
It's fantastic that they're performing so reliably for both your gym workouts and daily use, making them a seamless part of your routine!
Thanks for choosing Sony.
Sincerely,
Jenn.
- Pros mentioned:Sound quality
great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent quality, magnificent noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YeniaT, Thank you for giving the Sony WH1000XM5 a perfect rating! We're so pleased to hear you like the excellent quality and top-notch noise canceling feature of these headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony xm5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones Ive had ! Best Noice cancellation , i wear them every day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YasielM Awesome! We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality along with the noise cancellation really makes the listening experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnorF, We are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort
Pretty good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty good. Can wear them for long periods of time without any issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GooGooGaaGaa,
Thank you so much for such a great review! We're glad you like the comfortable fit of your Sony headphones. The WH-1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Perfect Christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved it, he says that it is a step up from the last Gen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pjimenez, we're glad your son loves our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
A must have!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earphones on the market! Go get yours now!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ggg3times, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
XM4 are better than the XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noise Canceling in the market they don't have a competitor, but for a $400 dollars headphones the music volume is extremely low compared to other headphones. If you're looking for noise Canceling feature these are your options but if you want a great headphones overall, I recommend the previous version the XM4 because they have a better music sound and the noise Canceling is kinda close to the new ones and you still have all the features and gestures on the right side of the headphones. XM5 they are not bad but the xm4 are better overall on my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis, We're glad that you like the noise canceling function of your headphones. We're sorry if the sound quality. If the sound quality is low, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
We also recommend ensuring the software is updated. You can check the software version by launching Sony Headphones Connect app.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin