Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10890357
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Very slay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually like really good. I feel like im walking down a mf runway whoth these btches on, and the sound wuakity is amazing, but tbh anythings amazing to me and my Dollar Tree lifestyle
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ILoveMenHahaFunnyName,
Thank you for sharing your feedback with us and we are delighted to hear your satisfaction on our Sony XM5 headphone. It's nice to know that you are pleased with the audio quality of our XM5. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best Headset
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headsets I have ever purchased. They are easy to use, sounds great, and I highly recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, We're glad that you like the ease of use and sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
The Best Headphones!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this headphone for 7 months and let me tell you they are worth it! The price and quality is excellent. Noise cancellation and sound is immaculate. 100% would recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyM, We're glad that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love it, idk how I was without them, it’s my new love
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SvitlanaV!
We are absolutely blushing! It is wonderful to hear that the WH-1000XM5 headphones have become your "new love." We know exactly how you feel—once you experience that industry-leading noise canceling and crisp sound quality, it’s hard to imagine going back!
We are so happy to be the soundtrack to your day. Thank you for choosing Sony and for sharing the love!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort
Insomnia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. I bought these because I have severe insomnia due to Lyme disease. I use these to fall back asleep while listening to binaural beats or the Abide app. I fall asleep with them on all the time. I have never owned expensive headphones but these are extremely comfortable. They also silence my husband’s snoring.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SJRJ, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling when I'm at the gym. Fits comfortably and light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LoriN!
We’re so glad to hear that the noise canceling on your WH-1000XM5 is helping you stay in the zone at the gym! It’s great to know that the lightweight design and comfortable fit are making your workouts even better. We designed these to provide an immersive escape no matter where you are, and we're thrilled they are working out so well for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Failed in under 1 yr and Sony refused warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product has a high failure rate for the hinge joint between the head "strap" and the ear cup (see other 1 star reviews). Mine failed in after approximately 9 months of regular use (Aug-2024 thru May-2025). This defect is a systemic issue which can be found anecdotally in numerous places online. Similar issues have been acknowledged by Sony with other products such as the WH-ULT900N. While it should have been covered under warranty, which covers 1 year for "hardware components packaged with the product" from "issues caused by defects in material or workmanship during ordinary customer user", Sony refused to cover my claim and indicated I would have to pay out of pocket for repairs. The product is has a faulty design that is common across Sony products and the refusal to acknowledge the warranty has put me off other Sony products in general. With little other recourse, I've written this review and submitted a ticket to the Better Business Bureau.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, we're genuinely sorry to hear about the experience you've had with the Sony - WH1000XM5. We understand how frustrating this situation must be for you, especially knowing that the unit is still within warranty. This is not the experience we want for our customers. We'd like to evaluate your case please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
We'll be expecting to hear from you again! Thanks for considering Sony products.
Best regards, -Dominick
Best carrying case in the game
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like this better than the Airpods Max. Not as seamless as apples headphones for the apple ecosystem, But fit and comfortability wise I would definitely choose this over the other. ANC feature is nice and carrying case is really nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi olaniso, We're delighted to hear that you like the fit, comfortability, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Sound & Easy set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and easy to set up. Perfect for all my travel
I would recommend this to a friend - Pros mentioned:Sound quality
Sony XM5
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awesome pair of headphones, recommend for anyone who needs good quality and reliably.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Kraig! We're glad you love your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing, I only ever spent under $30 for headphones before so these were a total upgrade and well worth the price. I use these when i’m in the backseat of the car with my family and it cancels out all the noise and radio their playing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi goldfishzoo, Awesome! We're glad you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model before these and I loved them and when I heard they released a new version I was excited. Long story short the build quality isn't as good but the sound and noise cancelation is beter than ever. Overall I definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, We're glad that you like the sound and noise cancelation. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my this product, especially when you workout and you don’t listen to the noise around you, you can focus on what are you doing. Also the quality of the earbuds are great. Best purchase I have done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OswaldoJ,
We're glad to hear that you love your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Sony Head ohones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product has been absolutely spectacular. Fantastic and very happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DaneB,
Thank you for choosing Sony!
We’re excited to hear that the WH1000XM5 headphones have provided you with a spectacular experience. Your happiness with the product truly motivates us to continue delivering premium audio solutions.
Best regards,
-Fred
- Pros mentioned:Sound quality
Quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, I mainly wear them when I’m at school, loving from class to class and sitting down to work on some homework or reading. The ANC helps me to focus even when not listening to music. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THEGUY, Thank you for taking the time to write such a wonderful review of your experience with our newest Industry Leading Noise Canceling Headphones, WH-1000XM5. We're glad you're enjoying all the improvements we made on these in-ear headphones, especially the exceptional noise canceling feature and sound quality that caters your lifestyle. It sounds like we hit the mark with the XM5s. Thank you so much for choosing Sony! -Jess
Sony WH-1000XMS Wireless Over The Ear Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color Smoky Pink and the sound quality was exceptional
I would recommend this to a friendBrand response from SonyListens
Posted .HI BettyM,
We are delighted to hear you love the new Smoky Pink finish! This color was designed to provide a soft, sophisticated look with a powdery matte texture that complements your style. It is great to know that the exceptional sound quality—driven by our precision-engineered 30mm driver and Integrated Processor V1—is providing you with a premium listening experience.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, the noise cancellation is second to none and it allows you to feel like you are transported to another world. The headphones were sunk in water by accident and still got no damage, would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angie, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Eri
- Pros mentioned:Sound quality
XM5 is THE BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound so far for this series of headphones. Amazing noise canceling as always and call quality is better by far from the XM4s. Unfortunately they did away with the voice prompts, instead opting for a series of different tones that I really don’t like. It isn’t enough for them to lose a star but it is annoying nonetheless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bwherman,
Fabulous! We are so happy that you are satisfied with the amazing noise canceling feature, crystal-clear call quality, and superb performance of our new WH-1000XM5. We are sorry if you are having an issue with the voice guidance. You can actually turn on/off this feature using the “Sony | Headphones Connect” app. For more details, please refer to the “Sony | Headphones Connect” app help guide:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html?search=voice%20guidance
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should need more information or technical assistance with our product, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Loud co workerz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yesssssss finally found a decent pair of earphones I was trying to find out if my sony wh xb900n was under warranty it wasn't but then try these on in the store the price was a bit but much but it was worth I work in a kitchen and it can be alot loud when i put these on i love not hearing my talkative co workers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bmwess, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Present for my son
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son is musician and also college students. After sample many headphones he chose this Sony headphones. He told me this headphone have better sound and noice cancellation also easy to use controls. He happy with his present because it was his choice and I was happy because I get great gift for my son
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zyb89, Awesome gift! The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Thank you so much for choosing Sony! -Carl