Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10890357
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Quality You Can Hear!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality these pair of headphones produce!! I’ve owned other brands and nothing comes close but the Bose headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .HI DiegoLaGuardia, We're glad that you are enjoying the audio quality. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Connectivity
TONS OF CONNECTIVITY ISSUES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this for a year now. While the sound quality and comfort are pristine, there are connectivity issues almost every time I use. It randomly disconnects, beeps, pauses my music, skips a track, does everything I don’t want it to do. Turning off gesture controls sometimes makes it better, but I did not shell out 400 bucks to compromise on basic comfort.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GoogleFiend,
We deeply apologize for the inconvenience you're experiencing with connectivity issues on your Sony WH-1000XM5 headphones. This isn't the experience we aim to provide, and we're committed to resolving this for you.
Here are some steps you can take:
Please try the troubleshooting steps outlined in this guide to address connectivity issues: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skip
Software Update: Make sure your headphones have the latest software by performing an update.https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html?search=software%20update%20
If the problem persists after trying these steps, we recommend reaching out to
our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience and efforts in troubleshooting the problem. We look forward to improving your experience!
Sincerely,
Maria
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very good headphones. Noiser cancelation is very good and phone calls are absolutely unparalleled. They aren't as comfortable as bose and occasionally the songs seem to change themselves.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Turnip,
That's nice! We are very happy that you are enjoying your new Sony WH1000XM5 for having such a great noise canceling capability and comfort. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Marco
- Pros mentioned:Sound quality
Good, but could be better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall these are good headphones. The noise cancelling is amazing, however i would not recommend these to somebody looking for the best sound quality. They do not sound bad, but for 400 dollars i did expect them to sound better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I was looking for something to use at the gym that wouldn’t fall and these are perfect. Love the sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlaReyes, You've made the right move! It is delightful to hear that you are loving your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love them! Sent chills through the body.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sent chills through the body when I first heard reggae dancehall on them! Amazing! I would definitely recommend to a a friend! I had the wh-H900N and upgraded to these. They are awesome! Worth $400 easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oleg, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the product the noice cancellation is amazing Crazy sound quality and its totally worth the money spent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SrinivasV, Great! We're glad that you are enjoying the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Xm5’s
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound way better than my beats and the noise cancellation is definitely the best in the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GriseldaL, Perfect! We're so glad to hear that you appreciate the top notch noise cancellation of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best you can get straight from box
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best lounging or flying headphones you can get, no complaints but the Sony headphone app could be a little better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi andrew, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones. I got them on a whim and am so pleased. The noise cancellation is the best when using it in the city.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LitziNS, Great! We're glad that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best version yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good over the ear feeling and high quality noise canceling. I had the previous two models and would say that this is an improvement!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinaM, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best in class for ANC and comfort.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to ANC it's more of like a intelligent ANC because it adopts to the environment pretty good especially in flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BasheerahamedS Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality of the sounds. The noise cancel is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bruh,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Top of the class headphone's!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute bangers... you pay for what u get. Very high quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianD, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Better than Bose!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound, quality, and noise cancelling features; lots of sensors; outstanding ratings on comparison websites; way better than Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartyB,
You definitely made the right choice! Your satisfaction with the amazing sound quality, noise canceling function, and touch sensor controls is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best audition from headphones. This is my first time not buying apple headphones, and I will never go back since this is so much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidC,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Revolutionary Sound
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Putting these headphones on takes my leisurely music listening to another level, my soul truly ascends listening to bladee with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi glitr, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good product by far
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality control with nice noise cancellation technique. The only downside would be the non-fold-able structure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KC666, Thank you for the feedback on your experience with your WH-1000XM5! We're glad you like the overall quality and exceptional noise cancellation of these headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the non-foldable design and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Rain39
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."The sound quality and noise cancellation on these are great and perfect...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RainelA, Excellent! We're delighted to hear that you like the sound quality and noise cancellation. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Good quality headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones the only thing is that the sound leaks through pretty loudly. The features on the app are great too! The battery lasts a long time as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DestinyH, Awesome! We're glad that you are enjoying the sound, features, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin