Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10890357
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Comfortable headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones with good sound. Pairing with Apple TV is inconsistent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marty,
We're truly glad you like the great sound quality and you are very comfortable using these headphones. We're also sorry about the pairing issues with your Apple TV. When you pair the headphones using the Bluetooth settings of the connecting device, select the headphones model name without the LE- prefix. If you only see the headphones model name with LE- prefix, wait for a few seconds until the model name without prefix LE- is displayed.
To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” (via Sony Headphones Connect app) and see if it resolves the problem. Also, please make sure that your headphones are running on the latest firmware version.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good riddance barking dogs and screaming kids
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fabulous. Exactly what I needed to drown out the noisy neighbors behind me. Solved my stress headaches. I wish I had gotten them sooner. Only thing is ,they cannot connect wirelessly to Mac or IPad. Otherwise they are the BEST ! Much cheaper than an Apple brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StoneRidge, Awesome! We are glad to hear that you are happy with your new WH-1000XM5! We are sorry if you are having an issue connecting these headphones to your Apple products. This is not the experience we were hoping you would have. Let's try to isolate and fix the problem by following the troubleshooting steps on these articles:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534731.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536739.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204612
The WH-1000XM5 is beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
If there’s anything we can do to help or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
-Carl
Her attachment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter’s gift. Still waiting to mail it to her.
I would recommend this to a friend- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far one of the best headphones ive ever used. They have amazing sound quality and clarity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielaG, That's great! We're thrilled to hear that you are enjoying the amazing sound quality and clarity of your Sony WH1000XM5. Your satisfaction is our top priority, and it's great to know that our product has met your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony over the ear headphones are marvelloous, particularly with noise cancelling which enables me to enjoy very clear music during my workout in a noisy environment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harounbaz, We are glad that you are enjoying your new Sony wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and noise cancelation. Bass, mids and highs well balanced running flat using EQ. You have to purchase 360 sound which is a drawback. Best headset I own at the moment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimD, Thank you for the positive review! We're thrilled to hear that you like the excellent quality, top-notch noise cancellation, well-balanced EQ, and overall sound quality of your Sony WH1000XM5. We'll certainly consider your concern regarding the 360 sound, as enhancing the user experience is our top priority. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.
Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony xm05
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good! I use them at the gym and at cafes for noise cancellation, but also have the option to press one of the buttons to listen to sounds around me in case of an emergency.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helen,
It's lovely to hear your positive feedback! Glad to know you are enjoying the amazing Noise canceling function and Ambient sound mode of your Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones! I love the microphones, people tell me they hear me real well. Application has more customization than Bose app. Would recommend to anyone for the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liopr90,
Thank you for choosing Sony!
It's truly wonderful to hear that you love the microphones on the WH1000XM5 headphones and that people hear you really well. We're pleased to learn that the application offers more customization than other headphone apps, giving you a personalized experience. Your recommendation for the price means a lot to us, and we truly appreciate your positive feedback about these features.
Best regards,
-Fred
- Pros mentioned:Comfort
Amazing headphones for studying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are super comfortable and great for college students when studying. I got them to study in the library before class and I have never had a bad experience with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techgirl, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for really good high quality head phones these are it! They have a cool feature hovering your right hand over the right ear cup and itll allow you to hear your surroundings which is a great feature in my book!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerO,
Thank you for such a great review and recommendation! We're delighted to hear you are enjoying the amazing sound quality and features of your new WH-1000XM5 headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony!- Kris
For study
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment for my education as a student. They have served me well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego,
We are pleased to learn that your WH-1000XM5 headphones have become such a vital asset to your education! We understand that for a student, a "best investment" means gear that can keep up with long library sessions and back-to-back lectures. It’s rewarding to know that the Industry-Leading Noise Cancellation is helping you create a distraction-free study zone, while the 30-hour battery life ensures you aren't searching for an outlet in the middle of a project.
The Multipoint Connection is a particular favorite for students, as it allows you to stay connected to your laptop for a lecture while simultaneously paired to your phone for important notifications.
Thank you for making Sony a part of your academic journey and for trusting us to help you focus.
Best regards,
Dominick
- Pros mentioned:Sound quality
Amazing purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality for those who enjoy music. Had never had anything with better sound quality and the noise cancellation is unmatched.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, Amazing! Thank you for the kind words and we’re glad you are enjoying your new headphones! Thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
Good headphones though.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are legit headphones but not impressed tbh. They are cool and i got them because my airpods pro broke but airpods pro are i think better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Namjoon,
Thank you for your comment! We're thrilled to hear that you consider the WH-1000XM5 headphones to be excellent. We appreciate your candid comparison with the AirPods Pro. The WH-1000XM5 is engineered to provide outstanding noise cancellation and superior sound quality, featuring technologies such as DSEE Extreme and Hi-Res audio support. We hope you continue to enjoy your listening experience with these headphones. Thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Good features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these could have better sound. The features are great though. Noise cancelling is good. I use these to meditate with and block out noise. I miss the old school wired headsets sound from the 80s. Ha ha.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShucksJones,
Thank you for the purchase! We're glad to hear that you like the smart features and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The quality of the noise canceling and how clear the sound comes out is amazing. I would recommend these headphones to anyone looking for new ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleV, That's great to hear. We're also pleased to hear that you love the noise canceling and sound quality. We appreciate your recommendation and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
XM5 for the win!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the real deal. After trying a friends XM4, I had to grab them when they came out. Absolutely fantastic. I no longer have to suffer through the mindless conversation that goes on between my coworkers. Thank you Sony, you have saved my sanity and quite possibly my coworkers lives.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandomFLGuy, That's great! We're glad to hear that! Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. Thanks fo choosing WH-1000XM5 headphones. Jay
- Pros mentioned:Battery life
My son loves them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent battery life nice and user friendly app to get the best of your headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyV, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Battery life, Sound quality
Over all great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life could use a softer ear pad
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustinD, We're glad that you like the sound quality and battery life. We also appreciate your feedback about the earpads. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Work great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I needed. Perfect for the drumset that I just bought.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottC,
Thanks for the review! It brings us great joy to hear that these WH-1000XM5 are exactly what you were looking for. It’s awesome to know they are a great match for your new drumset!
We're genuinely thankful you decided on Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Happy teen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gift for teen who spends hours working out. Loves the noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sharkmom, we're glad you love the noise canceling feature of our product! Thanks for choosing Sony! ~Earl