Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10890357
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound, great noise cancellation and ambient sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarsonP, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome noise cancelling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. I use them to go to sleep. I have a noisy neighbor and this solves my problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andres, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth the price. The sound quality is excellent. It’s, by far, the best headphones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanhowellF, We're pleased to hear that you like the audio quality of your headphones. Thank you for choosing Sony. Erin
Good Service, Great Product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING Product. You get what you pay for. I was gifted these headphones and initially thought to return due to the price. We went to Best Buy looked at others, spoke to staff and I decided to keep and try them. I'm so glad I did, I wouldn't trade them for anything now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimF, thank you for the fantastic score! We're delighted to hear that you've chosen to keep the WH1000XM5. This headset truly is an exceptional gift, and we appreciate you giving it the opportunity to prove itself. Thank you for choosing Sony! Regards. -Jenn
not loud enough on low volume
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like it could be louder and I have to turn it at least half way to hear anything clearly
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosephQ,
Thank you for sharing your feedback regarding the WH-1000XM5. If you find the audio levels too low, we recommend ensuring that the volume is turned up to the maximum on both your connected device and the headphones themselves. You can increase the internal volume of the headphones independently by swiping up and holding your finger on the right ear cup touch sensor until you hear a beep indicating it has reached the limit.
We also suggest making sure the Noise Canceling feature is fully activated while listening. By blocking out external ambient sounds, Noise Canceling allows the audio from your headphones to come through much louder and clearer without the need to significantly increase the volume levels. You can toggle this feature easily using the NC/AMB button on the left ear cup or through the Sony Sound Connect app.
Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Game changer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are life changing! I flew to Europe and had the best flight with the noise cancelling, chef's kiss!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayleenA, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
Top #1 noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned the sony xm3s before i got these and alot of functional upgrades actually liked the sound a little better in the 3s but i love the 5s just as much already got 3 people to switch from bose to sony just by letting them hear and try these out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Agastyalishen,
Very nice upgrade! We're glad you like the industry ieading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the loyalty and thank you for again for supporting Sony!
Regards,
David
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best headphones which I have used
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shishir,
Thank you for choosing Sony!
We're honored to hear that you regard the WH1000XM5 as one of the best headphones you have used. It means a lot to us that our product stands out for you, and we’re grateful to be part of your audio experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
What? I really cant hear you!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling I’ve ever experienced. I had conference calls in Starbucks and no one heard the espresso noises or cool indie music in the background!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
Amazing! We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Bday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mom and I bought these for my brothers birthday and he loved them! I got to try them on and they have great bass and cool features like they stop playing music on their own when you take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AletseM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
10/10 would recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly real good and comfortable. Best on the market for a reason.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brain, Fabulous! Thank you so much for your fantastic review! We're thrilled to hear that you find the WH-1000XM5 headphones to be both comfortable and the best on the market. Your recommendation means a lot to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent for sound quality and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vlad, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Xm5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Crisp and clear sounds. This looks strudy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinM, we're glad you like the sound quality and build of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As expected from sony, they sound great. Only down side is i wish the charging cable was longer, but all things seem to come with a 3 inch these days.
I would recommend this to a friendBrand response from SonyListens
Posted .This is great! We're delighted to hear that you love the sound quality of your headphones, Kaeleth. We'll take note of your feedback with regards to the charging cable. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Pretty cool offering
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was probably the best pair of headphones. It is rich and has excellent anc which I definitely need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Etsyu, Amazing! We're glad that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Loved it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset ever!!!! I work in a loud call center it drains out the background noice efficiently and the sound quality is the best!
I would recommend this to a friendBrand response from SonyListens
Posted .HI JillianC, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sound cancelling
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these while i work and do hw to keep from getting distracted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferG, Awesome! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to the store looking for new headphones, and was in between these and the AirPods max. These won me over because the sound and quietness is far greater than the max. Also this is one of the best purchases ever, totally worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Customer,
Awesome! We're glad to hear your investment with the WH1000XM5 headphones is worth it. Nice to know you are enjoying the amazing sound quality and features of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like em alot, works perfectly if you main between 1-2 devices, not as seamless as apple headphones though. A large improvment over airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Benjamin,
That's nice to hear that you are satisfied with the improvements of our headphone and we're glad that you like it. Your feedback is highly appreciated and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Hands Down Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feature on these headphones are unreal. Also, the sound quality is top notch. I really enjoy taking these headphones everywhere I go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skippa210,
It's great to hear that you are very much pleased with the noise canceling capability and audio quality of our WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco