Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10890357
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
LOOOVEEEE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them. I use them for the gym and for when I'm out an about. The sound quality and the noise cancelation are amazing. Really feels like im just surrounded by the sound. THE BATTERY LIFE IS MY FAVORITE... it lasts sooooo long and i love that they turn off on their own after some inactivity (when music isnt playing)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monica,
We are thrilled that you absolutely love your WH-1000XM5 headphones! It’s great to hear that the amazing sound quality, noise cancellation, and especially the long-lasting battery life are perfect for your workouts and daily use.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and very confortable to wear for long periods long battery life , but just wish the pads would swivel and that they’d fold up .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioM, Fantastic! We're thrilled you like the great noise cancellation, comfortable fit, long battery life, and excellent sound quality of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of swivel and fold up option and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
Totally Pleased
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound clarity is excellent. Bass is not distorted even with high pounding rap nor with smooth lounging jazz. Comfortable to wear all day. Battery last seemingly forever. Flawlessly work with my all devices switching from phone to tablet to TV to desktop computer. Excellent at keeping my ears warm on cold winter days in Michigan. I have own many from B&W, Apple, Sennheiser, B&O and I have to say I am perfectly content with my Sony WH-1000XM5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VienquangP, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Got exactly what i was hoping for
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these for about 2 months now, and i thoroughly enjoy using them. Theyre lightweight, have exceptional noise cancelation, and outstanding even sound from bottom to top range. Nothing overpowering, just great even sound. My daughter got a pair of the apple airpod max, and while theyre extremely close, i definitely prefer these due to the fact that theyre more comfortable for an extended period of listening. And the battery life is unbelievable - lasts for days. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benamat, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM5. We're glad you love the exceptional comfort, excellent noise cancellation, and sound quality of your headphones. It's good to know you appreciate the long-lasting battery life and lightweight design of the unit. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
A dream to some, a nightmare to others!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from the WH1000XM3's so this will mostly be a comparison to those. The ANC is top notch, better than the 3's which I was already impressed with. Ability to connect to two devices is awesome! Yes they redesigned the headset so it doesn't fold up nearly as compact as the 3's, but I don't travel much and these seem a bit sturdier. The fit is better also, but again, I have no problems with the 3's in that regard. The sound is not as bassey as the 3's but they are much more clear with a wider stage. The battery life is... decent. Are they worth 400 eye-blistering dollars? Yes if you want the latest tech and no if you have higher financial priorities. They are, after all, only plastic headphones...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarkingMad,
We're glad to hear you like the noise canceling features, Multipoint connection, and comfortable fit with your new WH1000XM5. However, we are sorry we were not able meet your full expectations with regard the bass sound and battery life of the unit. If you haven't yet, please try to follow the troubleshooting steps below. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you different sound modes. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume. NOTE: When the audio source does not contain much bass sound, the bass sound may not be audible.
With battery life, usage hours may be different depending on the settings and conditions of use. You may find these links helpful about available operating time of the unit:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534508.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Weight
Best Headphone Purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphone! They fit so comfortably without causing ear and head pain. They feel light weight and work amazing! I love how the app also gives you options from noise control, all the way to how you prefer to hear your music. Definitely recommend these!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MadisonP,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM5 headphones offer you such comfort and excellent performance. It’s wonderful to know the lightweight design and customizable app features enhance your listening experience. Thank you for your recommendation and for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Absolutely loved these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have got to be top tier, it’s comfortable, battery amazing, audio customizable just overall better in my opinion than the airpods max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewP!
Thanks for sharing your thoughts with us! We are thrilled to hear that the WH-1000XM5 is hitting all the right notes for you, especially when it comes to comfort and battery life. It’s awesome to know they’ve become your go-to choice.
The WH-1000XM5 offers up to 30 hours of battery life and a quick charge feature that gives you 3 hours of play in just 3 minutes, they are designed to keep up with your longest days.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
Beautiful Sound! Average Connectivity.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had these for 3 weeks but so far I love them! I’m able to wear them for an extended period of time without much discomfort on my head. My only issue is sometimes they will lose connection for no reason and I have to reconnect on my iPhone which can be annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taylor,
We are so glad to hear you love your new headphones and find them comfortable for long-term wear! For the connection issue with your iPhone, please ensure your firmware is updated and try setting the "Bluetooth Connection Quality" to Priority on Stable Connection in the Sony | Sound Connect app.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality, Weight
Great but not a fan of matte finish
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound overall is great and customizable with the app, its also an added bonus to create a different listening experience to your choice. The matte finish is a little annoying- not sweat friendly and a little hard to clean up with wipes. Another thing I think that theyre the perfect weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunrae, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for your input on the matte finish and for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and clean bass sound. Very comfortable to wear. The spacial recognition features really come in handy. Battery life is incredily long!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality, Weight
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I consider myself an amateur audiophile but i do lean more bass heavy and these scratch both the detail and bass. I had the XM4 for a brief moment. These feel much lighter. Some may even say they feel cheap but they manage to still feel premium to me. But because they are so light, they almost feel fragile. The noise cancellation is great, best in the industry. I do miss the variable noise canceling of the XM4 instead of just on or off on the XM5. Very comfortable for me. Very light on the head and room for my ears. When reading reviews, remember sound is subjective as well is fit and finish. Try them for yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayxbby, We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
This is better that QC Ultra.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drive a semi truck and at the truck stops when I idle i cannot hear anything thanks to ANC on these. I tried Bose QC Ultra but I could still hear the idling noise. The XM5 has AI noise cancelling which actually works and I could feel the difference in public transport. Also Bose pays attention to highs and mids more than lows which sounds unpleasently loud to me. I love loud headphones but when they are properly tuned. The XM5 however is not as loud as Bose but because of the outstanding ANC you feel the music more on these. More details and less disturbing noises. Actually when ANC works properly you will get a feeling that these are louder than QC ultras. I had xm4 before these and I can tell the difference in sound is above on XM5
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shok,
Thank you for sharing your detailed and valuable feedback with us. We deeply apologize for the issues you experienced with our product. Your comments about the noise canceling feature and sound tuning of the WH1000XM5 headphones are truly appreciated. We are committed to continually improving our products and will certainly take your feedback into consideration in our future developments. Thank you for choosing Sony and we hope to continue to provide you with a satisfying audio experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great noise canceling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5s are probably the best over the ear Bluetooth headphones you can get. While the audio quality is not quite as good as audiophile wired headphones, it is better than lots of similar competitors. You can tell the bass is slightly boosted, good clean mids and highs, overall the sound is excellent for what it is. Good battery life, it will easily last a whole day. The noise-canceling is amazing on these, a must have for any air travel. I have had these for six months so far, and they have held up well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kur0!
We are thrilled to hear your positive feedback about the WH-1000XM5 headphones! It's wonderful to know that you appreciate their audio quality and performance.
With features like impressive noise-canceling technology and enhanced bass, these headphones truly deliver an exceptional listening experience. Plus, with a battery life that can last a whole day, they are perfect for any travel enthusiast.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
Best noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is by far the best noise cancelling headphones I own. They are a super light weight while giving a sleek mate design. Can’t hear anyone while blasting Korn at work with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gotchu,
Thank you for sharing your thoughts on the WH1000XM5 headphones! We're thrilled to hear that you consider them the best noise-canceling headphones you've owned. Their lightweight design and sleek matte finish are indeed features that many users appreciate. We’re also glad that the audio quality allows you to immerse yourself in your favorite music, making your workday more enjoyable. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
My favorite headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. These headphones are my lifesavers, I have bad auditory issues and these headphones are really great with their noise cancellation, I love how they sit around my ear and they do an amazing job masking out the background noises, I also love that there is an app that allows me to choose just how much background noise I’d like to hear! They’re truly the best headphones I’ve owned and I highly recommend them! I get about 24 straight hours of battery life from them and they are almost fully charged within 30-45 minutes!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Panickeddays, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Excellent Noise Cancelling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.L:ightweight, but feels secure on your head. Bass is nice and tight. Excellent noise cancellation. Audio reviews have rated these as one of the best. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mrbeemer, Great! We're glad that you like the lightweight design aand noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Better than the cheaper Sony models
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good headphone. The ear pieces are fairly comfortable over glasses. Not as cushy as the cheaper Sony models. But they feel like they will hold up better than the cushy style. Noise canceling works well for my application-late night movie watching. The pause feature when you remove the headphones is pretty cool. Wish they could be louder, but that’s probably hearing loss from motorcycles and heavy metal. The headband portion isn’t that comfortable after a while, you have to lossen them up and shift the band or it begins to hurt. I’d take these over the cheaper Sony, but will likely look at ones that can be stupid loud and a bit more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarneyRoss, thank you so much for taking the time to share your detailed feedback! We're thrilled to hear you're enjoying the Sony - WH1000XM5, especially the noise cancelling and smart pause features. We appreciate your insights about comfort and volume, it's always helpful for us to know what matters most to our users. Remember you can adjust the volume and customize the sound to be louder using the Sony Sound Connect app. You can visit this link for more info: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
We're glad you're part of the Sony family and hope you continue to enjoy your late-night movie sessions! Regards, -Dominick
Best value wireless headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great for the price! We had good help at Best Buy from one of the employees who told us the benefits and comparisons to other brands and we landed on these. The functionality and usability is what makes these great. I can swipe on the headphones to adjust song, volume and play and pause. I highly recommend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanG!
We are delighted to hear that the functionality and usability of your WH-1000XM5 are making your listening experience so great!
These headphones feature a Touch Sensor Control Panel, allowing you to stay in control with simple taps and swipes on the ear cup. They also include Multipoint Connection, which allows you to stay paired with two Bluetooth devices at the same time and switch between them effortlessly.
We appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
The best headphones on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved everything about them. The bass is nice and deep and can get really loud. It’s also has the same controls in android/ios. The noise cancellation is really great and same with the transparency. Battery life… Amazing! It even gets 3 hours of playback in just 3 minutes. The touch controls are also really easy to navigate and with just one hand over the cup of the right earphone can turn the music down and turn into transparency mode. It also can detect your ear and pause any playback when you take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elijah, Thank you for the positive review! We're glad you love the deep and punchy bass, powerful sound, same control for Android/iOS device, great noise cancellation and ambient sound mode, excellent battery life, and ease of use of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality, Weight
Perfect Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing! The noise cancellation is amazing. I work from home and my office is in the livingroom, sometimes the family comes to watch TV and the sounds get loud. I turn on noise cancellation and im able to take my training, receive zoom calls without interruption. Then when im done with meeting i turn it off and reengage with my family. They are light and not discomforting on your head. I love that they keep a charge almost three to five days, before i charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexes, thanks for sharing your great experience. We are happy to hear that you like the sound quality, noise canceling, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin